Service concept of Hangzhou Hangzhong Engineering Machinery Co., Ltd.

In order to create a famous brand, improve corporate visibility and establish corporate image, we adhere to the spirit of "pursuing high quality in everything and customer satisfaction as the purpose" and provide "the best price, the most considerate service and the most reliable service". We solemnly promise you the principle of "the best product quality":

1. Product quality commitment:

1. There are quality records and testing data for product manufacturing and testing.

2. For product performance testing, we sincerely invite users to inspect the entire process and performance of the product in person. The product will be packed and shipped after it is confirmed to be qualified.

2. Product price commitment: Under the same competitive conditions, our company will sincerely provide you with the most favorable price on the basis of not reducing the technical performance of the product or changing the product components.

3. Delivery time commitment:

1. Product delivery time: try to comply with user requirements. If there are special requirements that need to be completed in advance, our company can specially organize production, Installation, striving to meet user needs.

2. When the product is delivered, our company will provide the following documents to the user:

① Technical maintenance and repair manual

② General installation drawing

③ Provide a list of wearing parts and spare parts, and provide a certain amount of spare parts

IV. After-sales service commitment:

1. Service tenet: fast, decisive, accurate, thoughtful, Thorough

2. Service goal: win user satisfaction with service quality

3. Service efficiency: If the equipment fails during or outside the warranty period, the supplier will, after receiving the notice, After certification, maintenance personnel can arrive at the site and start repairs within 48 hours.

4. Service principle: The product warranty period is one to twelve months. During the warranty period, the supplier will repair and replace parts damaged due to quality reasons free of charge. Damage to parts outside the warranty period will be After purchasing the company's accessories and reaching a certain amount, the company can send technical specialists to the site for free to guide maintenance, etc.

At the same time, outside the warranty period, our company's technical staff will visit customers from time to time every year to investigate the user's usage.