Several models of call center outsourcing

1. Call center outsourcing cooperation model

1) Call center seat outsourcing

Seat outsourcing means that the call center outsourcer provides venues, equipment, and systems etc. The customer is responsible for manpower and operations. It can be subdivided into: site outsourcing, system outsourcing (ITO), hosting rental (cloud platform), etc. This form of outsourcing can help companies save a lot of investment in site construction and equipment purchase. Saved a lot of manpower and material resources. Enterprises can have more time to operate their core businesses and improve market competitiveness.

2) Call center human outsourcing

Human outsourcing means that the call center outsourcing company only provides employees and sends them to Party A’s company to work. But they are still employees of Party B. This will alleviate Party A’s recruitment pressure and management costs to a great extent. Moreover, Party A does not need to worry about personnel loss and other issues.

3) Call center system leasing

System leasing means that Party A only uses the call center system provided by the call center outsourcer. At present, most cloud call center systems are SaaS type. Enterprises can rent them directly and get an account and password to try them out. No need to worry about subsequent maintenance costs.

The enterprise communicates with the outsourcer about the call center system requirements, and the outsourcer customizes the call center system suitable for the enterprise.

4) Full-service outsourcing of the call center

Full-service outsourcing refers to the full outsourcing of the call center business to Party B, including: venue, personnel, systems, equipment, operations , personnel training, etc. Call center outsourcers tailor professional call center outsourcing solutions for enterprises based on comprehensive data analysis such as the industry characteristics, business characteristics, and operations of the enterprise.