How to interview a mysterious client in front of an interviewer?

When interviewing mystery customers (also known as secret shoppers or mystery assessors), the interviewer should take some specific steps to ensure that the right candidates are recruited. Here are some suggestions:

1. Clarify the job requirements and responsibilities: First, clarify the job requirements and responsibilities of the mystery customer. This includes the requirements for the skills, experience and quality of the candidates, as well as the tasks that need to be completed.

2. Design a detailed interview process: Formulate a detailed interview process, including interview links, questions and evaluation criteria. This will help the interviewer to better understand the candidate's ability and potential value.

3. Maintain consistent standards: During the interview process, ensure that all candidates' standards and questioning methods are consistent. This will help to eliminate prejudice and ensure fair competition.

4. Create a relaxed atmosphere: In order to let the candidates relax and show their true abilities, the interviewer should try to create a relaxed and friendly atmosphere. Before the interview, you can simply say hello to understand the candidate's interests and background.

5. Questioning skills: Pay attention to skills when asking questions, which can not only understand the specific situation of the applicant, but also make the applicant feel uncomfortable. Open-ended questions can be used to ask candidates to describe their experiences and abilities in detail. At the same time, we can also examine how candidates deal with practical problems through scenario simulation.

6. Observe manners and communication skills: Mystery customers need good communication and observation skills. During the interview, pay attention to the words and deeds of the candidates to see if they have these abilities.

7. Know the candidates: Know the candidates' motivations, values and career plans, so as to evaluate whether they are suitable for the positions of mystery clients. You can ask candidates why they are interested in the mystery client job and their future career goals.

8. Prepare evaluation report: After the interview, prepare an evaluation report for each candidate according to the observations and records during the interview. This report should include the advantages and disadvantages of the candidate and the conclusion of whether it is suitable for the mystery client position.

9. Feedback and follow-up: After the interview, provide feedback to the candidates and tell them whether to enter the next round of interview or be hired. For those candidates who are not hired, they can be informed of their future development direction and room for improvement, so that they can have better development in the future.

10. training and guidance: after the candidate is hired, provide him with necessary training and guidance to ensure that he can be competent for the work of the mysterious customer. In the process of training, professional ethics and confidentiality requirements are emphasized to ensure that candidates can abide by relevant regulations.