About the flight attendant exam

1． The appearance of a stewardess

refers to aspects such as a person's appearance, posture, clothing and personal hygiene. It is the appearance of the stewardess's mental outlook.

Because people have different personalities, temperaments, inner accomplishments, and behavioral habits, each person forms an extraordinary temperament with his or her good cultural qualities, profound knowledge, and profound thinking ability as the core. . Good demeanor takes a long time to cultivate and exercise. Especially as a qualified stewardess, you need to improve your cultural quality, cultivate your own character and cultivate yourself during long-term flights, so as to combine your external beauty with your inner self. The beauty combines to form the temperament of a stewardess.

The most basic requirement for a man’s face is to develop a good habit of shaving every day.

2. Requirements for women’s faces

（1）． Stewardesses should use light, fresh and natural makeup when performing flight duties. Some simple makeup methods are:

Clean the skin with cleansing cream first;

Use foundation cream as a base to improve the skin color of the face;

Eye makeup, Start with the eyelids, apply eyeshadow powder from the inner corner to the outer corner of the eye, below the fold line of the eyelids. Use a soft color, such as lavender or brown, and finally use a sponge ball to spread the edges of the eyeshadow powder to make it appear softer.

Use an eyeliner to draw an eyeliner that coordinates with the eyeshadow under the eyebrows, then use a dark brown, gray or black eyeliner to lightly draw a dotted line at the root of the upper eyebrows, and then use a small, damp brush to draw a dotted line. These dots are brushed into a soft line. Apply brown or black mascara to the ends of your lashes, first from the inside out, then from the bottom up.

When applying rouge, smile in the mirror before applying rouge, apply rouge on the raised parts of your cheeks, and then gently pat it up to the corners of your eyes with your fingers. This will produce a natural rosy look. effect.

Never wear heavy makeup for work, and don’t apply too bright red lipstick. You should pay attention to touch up your makeup at any time during the flight, which can give passengers a full mental state.

(2) Stewardesses should pay attention to hygiene issues when retouching their faces, and carefully maintain the health of their faces to prevent their faces from becoming pimpled or covered in acne due to personal lack of hygiene.

(3) Pay attention to local facial modifications, keep eyebrows, corners of eyes, ears, and nose clean, and do not blow your nose or pick your ears in public.

(4) Pay attention to oral hygiene, insist on brushing and washing teeth, and do not eat smelly food the day before boarding the plane.

(5) Pay attention to the beautification of your hands. Keep your hands and fingernails clean at all times, and develop a good habit of washing your hands frequently. Especially after entering the bathroom on an airplane, you must wash your hands and wipe them frequently. Apply moisturizer to keep your hands soft, and develop a good habit of cutting your nails regularly. Do not leave your nails too long, which may give travelers an unhygienic feeling.

3. Clothing

Clothing is the external packaging of the human body, including clothes, pants, skirts, hats, socks, gloves and various other clothing. Clothing is a silent language that reflects a person's personality, identity, cultivation and psychological state, and directly represents a person's character. Stewardesses must pay attention to personal clothing, which is related to their personal image and the image of the airline. Therefore, flight attendants must abide by the airline's clothing regulations on the plane and dress according to the regulations when flying. Stewardesses should keep their work clothes clean and tidy when wearing them. They should iron and smooth their work clothes before boarding the plane every time. Work clothes are not allowed to be wrinkled, torn, stained, dirty, smelly, and clean and tidy clothes will give passengers Brings a fresh and comfortable feeling.

How to be a qualified stewardess - stewardess professional ethics

Aircraft cabin service is an important part of civil aviation transportation services, which directly reflects the service quality of the airline. In the fierce competition in the aviation market, the image and work attitude of flight attendants who directly serve passengers play a vital role in helping airlines occupy the market and win more repeat customers.

After you get the meal and deliver it to the passenger, you can say this: "Look, I will provide you with the first-class meal. I hope you like it. You are welcome to fly with our airline again next time. I will definitely First of all, please choose the variety of our meals, and I will be very happy to serve you. "The same meal, but different words, bring different results. This is the art of speaking. As a qualified stewardess, speaking is really important.

How to be a qualified stewardess - professional image of stewardess

The stewardess’s beautiful, dignified and generous appearance has left people with her fixed image characteristics, so as a qualified stewardess How can a stewardess form her own image and characteristics? First of all, the professional image of a flight attendant is gradually learned and developed in daily life. You cannot expect to develop yourself into a flight attendant with outstanding temperament after just a few days of classes. The purpose of learning etiquette is to establish and shape the image of a stewardess, which includes both external and internal aspects. The internal aspect includes the improvement of quality, the beauty and ugliness of the soul. External improvements include appearance, language behavior, etc. The external image, as a reflection of the internal quality, is based on the internal quality. Therefore, only by strengthening one's own cultivation can we be "intelligent on the inside and showy on the outside" and truly establish the image of a stewardess.

1. Aviation Etiquette

Aviation service etiquette is a code of conduct, which refers to the code of conduct that flight attendants should abide by in their service work on the aircraft. It specifically refers to the code of conduct that flight attendants should observe in the cabin. Each service link in the service, from welcoming passengers to board the plane in the cabin, communicating with passengers, to serving meals and drinks during the flight, and providing special services to special passengers, has a complete set of code of conduct for flight attendants. The significance of learning aviation etiquette is:

1. Helps improve the personal quality of flight attendants;

2. Contribute to respect for passengers;

3. Help improve the service quality and service level of airlines;

4. Helps shape the overall image of the airline;

5. It helps to improve the economic and social benefits of enterprises.

As a flight attendant, you must first master the etiquette of aviation service before you can do a good job in service. Flight attendants are people who directly contact and serve passengers. As the saying goes: "You never get a second chance to make a good first impression." This first impression is crucial to flight attendants. A passenger may fly once in his life, and your first impression will remain in his heart forever, so mastering aviation etiquette is very important for a qualified flight attendant.

Language and conversation etiquette: As the saying goes, "A kind word warms the winter, but a bad word hurts someone in June." It can be seen that whether the language is used appropriately and etiquette will have completely different effects. In daily life, people use language to talk, express thoughts, communicate information, and exchange feelings to achieve the purpose of establishing, adjusting, and developing interpersonal relationships. A person's speech is an important indicator of a person's character.

(1) The manner of speaking. Whether you are a speaker or a listener, you must be full of energy when talking, have a natural and generous expression, and have a pleasant look. You should look at the other party with gentle eyes and look at the other party squarely.

(2) Topic selection. First of all, we need to choose topics that the other party is interested in, such as topics related to aviation, how high the plane flies, landmarks on the routes our flights fly over, issues that need to be paid attention to during the flight, etc.

(3) Speaker’s performance. When talking to passengers, stewardesses should express themselves accurately, have complete meaning, speak softly, have a friendly tone, and speak at a moderate speed. At the same time, you must take care of the emotions and mood of the passengers. You must not talk endlessly, but you must also leave opportunities for the passengers to speak and communicate with each other.

(4) Be a patient listener. When talking to passengers, pay attention to patiently listening to what the passengers have to say, and respond positively to the content of the conversation to show your sincerity, such as nodding, smiling or simply repeating what the passengers said. At the same time, appropriate compliments are essential, as they can make the conversation more relaxed and friendly.

How to be a qualified flight attendant - flight attendant interview skills

Airline interview procedures:

1. Singapore Airlines interview guide

①First prepare a resume in Chinese and English. After arriving at the examination room, the staff will give the candidates a broadcast message (English). After a little preparation, they will then enter the examiner's room in groups of 5 and each person will read a speech in their hand. The examiner mainly observes whether your voice sounds pleasant, whether your articulation is clear, and how good your English is.

②After reading the broadcast words, the examiner will tell you whether there will be another interview. After passing the preliminary examination, you will need to submit your resume and school diploma.

③Re-examination: Two examiners (Singapore Airlines supervisors) will ask each candidate some questions about life or the work of flight attendants, and may even ask some special questions that are easy to make people angry. , to observe the candidate's reaction, for example, saying that your clothes look weird, that your performance is not good enough to be a flight attendant, etc. that make you feel disgusted. These questions mainly test psychological endurance and the ability to deal with special situations.

④After the re-examination, the examiner will notify you whether to participate in the next interview.

⑤The third interview: This time, 4 examiners inspected a candidate and asked some life questions in a chatting manner. Those who pass the interview go to the locker room to change into Singapore Airlines uniforms and walk around the examination room to see if their body lines look good and their posture is graceful. The results will be notified immediately after the interview.

⑥Swimming test: The swimming distance is 50 meters, any swimming style is acceptable, and it will be held in a qualified hotel.

⑦Tea party: Divide into 4 groups, with about 10 people in each group, drinking party style. There are refreshments on the table for all those participating in the interview. The four examiners take turns asking questions and chatting with everyone. The purpose is to understand your team spirit and your ability to get along with others, and ask the candidates to ask questions. The time is about 4 Hour. You will be notified at the end of the course whether you have been admitted or not.

2． Lufthansa Interview Guide

① Fill in a resume in Chinese and English.

②The examiner will give each person a copy of the Yingguang exam paper. After answering the paper, the interview will end for the day and wait for the second interview notice.

③The second interview is mainly based on English conversation. The examiner will ask some life questions and also ask some questions about aviation services, such as:

·How to answer When serving passengers with children, there are matters that should be paid attention to when serving passengers with children.

·During the flight, you find some passengers smoking in the toilet. How will you deal with it?

·During a night flight, a passenger’s child keeps crying. How will you deal with it?

3. Interview Guide for Domestic Airlines

① Image requirements and other registration conditions for interviewing flight attendants by airlines: The age is generally 18-23 years old, but some airlines limit the age to under 22 years old.

Have good facial features, handsome appearance, and a well-proportioned figure.

Female height is 164-173cm, male height is 173-183cm.

Speak clearly and speak standard Mandarin.

There are no obvious scars on exposed parts of the body.

No bad breath, visceral odor, skin disease, no internal or external horoscopes when walking.

Hearing is not less than 5 meters.

No history of mental illness or chronic illness.

The academic requirements are general, and some airlines do not require this.

Fluent English or basic conversational skills are required, other minor languages ??are preferred.

Prepare two two-inch photos and one four-inch life photo.

Fill out your resume and bring your academic certificates and other supporting materials.

② Dress requirements for candidates: They should wear professional attire, and do not wear heavy makeup. They should wear light makeup. It is best for men to wear long trousers.

③ Applicants’ standing and sitting posture requirements: Standing posture should be upright, look at each other with both eyes, sit upright and elegantly at all times, always look at each other, lean forward when sitting, Smile and keep your distance from the examiner.

④ When answering and asking questions, your voice should be louder, your articulation clear, and your language concise, so that the other party can hear clearly what you want to express.

⑤ Questions asked: Questions on the resume, your age, school, education, and home address.

Introduce your family, your parents and other family members.

Why do you want to be a flight attendant?

What do you know about the job of a flight attendant?

What are your strengths?

Do you help your parents with housework at home?

How should you deal with unreasonable passengers on the plane?

Have you ever considered the hard work of being a flight attendant? If you are admitted by our company, how will you prepare to become a qualified flight attendant?

What qualities should a good flight attendant possess?

Did you have many good friends during your studies?

Tell us what you know about our company? What types of aircraft and routes does the company have?

Why should you apply for our company?

If two airlines accepted you at the same time, which company would you choose?

⑥Interview procedure:

·After arriving at the registration location, submit the registration form first, and then take basic body measurements (height, weight, vision)

·Group For interviews, usually a group of 10 people enter the examination room. Each applicant briefly introduces himself (name, age), and then walks out of the examination room to wait for the next interview notification. Those who have not been notified of another interview will be eliminated.

·The second interview will be conducted by the examiner alone. The interview content includes English conversation and other related questions, and the content is relatively detailed. After passing the second interview, wait in the examination room to be notified of the interview result.

·Some airlines may also arrange a third interview or a written test.

·Physical examination, take part in the physical examination and wait for the results of the physical examination.

·After passing the physical examination, there is usually a group interview with the participation of relevant leaders of the company. During the interview, questions will be asked of the interviewees. The general content is basically the same as the second time, but there will be more people participating in this interview, so the interviewers must not be nervous. This is an excellent opportunity to test you. Your success may depend on this one/question/6921428.html ?fr=qrl3