What is the job of telephone customer service?

The job responsibilities of telephone customer service mainly include: completing telephone consultation for daily customer visits and answering questions for customers; According to the potential customer information provided by the company, make irregular return visits; Answer customer calls and deal with pre-sales and after-sales problems; Develop new customers, stabilize old customers and so on. Live entertainment is not included.

Recruitment refers to the recruitment and employment of workers and staff. Under the capitalist system, the principle of free competition is adopted in recruiting employees. Capitalists recruit talents with high salaries or other means to recruit ordinary employees, making them enslaved and squeezed. These phenomena reflect one aspect of capitalism. After the founding of New China, according to the needs of the national production plan, it was proposed to recruit workers in China. The state adheres to the principle of unified allocation of labor, and no unit may recruit workers without permission. 195 1 The Ministry of Labor promulgated the Interim Provisions on Recruiting Employees in Various Places, stipulating that employees must abide by certain systems and go through certain formalities. The recruiter and the recruiter shall conclude a labor contract, stipulating the salary, treatment, working hours, probation period, travel expenses and relocation expenses, and file with the local labor administrative organ. In recent years, the above methods are basically used to recruit employees. Some stipulate that candidates must undergo business assessment and interview and be selected according to needs. After being approved by the superior, he will be officially hired after half a year's probation.

Customer service refers to the customer service work (accepting customer consultation and helping customers solve their doubts), or the organization that undertakes customer service work. In different industries, the scope of customer service answering questions is different. For example, game customer service is to accept the work of game members and consult the players or their institutions themselves.