Why is the service quality of China Telecom so poor now?

It's a lightning protection post bar. I just went through it. Can't say the service is poor. I even want to say that there is no service.

Telecom card has been used for more than a year. Today in mid-May, I came to an American center to do part-time after-sales work. I have been working part-time for more than two months. Because the company rented an office downstairs for a temporary job, I used a landline, and then our center supported the black-based center, so I paid a return visit to the customers we supported, that is, I asked if the air conditioner had arrived and installed it, and then fed back the work order. I made 20 phone calls and frozen my number, because there is wireless at home in the company, and I didn't find it. This time it's 8.2.

It was beautiful at first. The next day, August 3, I called to say that I had paid the phone bill, but I still couldn't get online, so I called customer service to ask. It happened to be 12, and he said that my number was suspected to have been frozen by criminals. I think I must have called yesterday afternoon for no other reason. I said you made a mistake, and he said the system froze automatically. I understand, because I also understand. I naively thought it was over, after all, I thought it was a simple matter (you made a mistake, the system test blocked me directly, and then I verified it with real people, and then unsealed it, at least I think China Mobile Unicom can do this process).

Although the middle is angry, I think it makes sense. The real-life verification app told me that the audit failed, and I called customer service again. He told me that someone would contact me later, which is 15. No one contacted me until 17. WeChat official account, who pays attention to telecommunications, downloads the commitment letter, prints the signature, and then adds the ID card to upload. This is the second time. I was a little speechless at this moment, but I did it to understand the letter.

It's starting to collapse. On August 4th, although I was anxious, there was nothing I could do except wait. As a result 12, the official account of WeChat informed me that the complaint failed, and I called the customer service again and told him the situation. He said he would give feedback and someone would contact him later. They all recorded the whole process. Because I did the after-sales work myself, it is not easy to know, so I am still restraining my emotions until now. It's ridiculous to think about it now. I thought every company put users first after sale. /kloc-someone didn't contact me until after 0: 00, and then asked me to upload my business trip record and work certificate before complaining. I can't bear it any longer. It has been frozen for two days. The important thing is that they should deal with my problem quickly. They blocked my number by mistake and caused me inconvenience. Shouldn't they deal with it as soon as I react? Why do I beg them to unseal it? I am a user myself, but I feel that they are users and I am customer service. I asked him if he could unseal it. He said there was no way to upload it. I just blew it up. I said I don't need you to open it. I just cancelled the number, and then he said "OK". This is the key point that must be marked. For the first time, I saw how bad the service of telecom was. I was so angry that I hung up the phone directly.

Finally began my road of resistance. I can unlock the card, but I decided to complain about the telecom. This service is not only unreasonable, but also should not exist. Someone must manage it. Then on August 4th, I complained to the Ministry of Industry and Information Technology through 15. When it arrived at 17, the Ministry of Industry and Information Technology sent me a text message and forwarded it to the affiliated telephone of the local institution. Then I called this number to reflect my situation, and he gave it to me. Then I made these two calls again on August 5th today. As a result, the card was still frozen Complaints about telecommunications were not accepted. Tell me that I will be informed of the result within five working days.

It's really hard to write so many words without getting angry, because I've used two cards since I was in college, and mobile is a long-term use, so I've used both mobile Unicom and telecom. The first time the telecom customer service calls, the actual experience is mobile > Unicom > > telecom. China Mobile and China Unicom both make me feel very important, and I need to rate their customer service. Telecom customer service has no scoring mechanism. It seems that they know themselves well.

I'm going to issue a work certificate and then continue to apply for unsealing. The purpose of unsealing is to continue to complain with this telecom card. I think it's even worse to complain with a mobile card.