Property Management and Cleaning Scheme (2)

2. Patrol key areas and key parts every hour;

3. Manage vehicles entering and leaving the community and guide vehicles to pass and park in an orderly manner.

4. Set up warning signs in the dangerous parts of the community.

5. The orderer shall conduct 1 emergency treatment training once every six months.

Contents and standards of greening services

1. Divide the weeding scope according to the number of cleaning staff. Weeds in the green belt should be cleared once every half month to ensure that there are no obvious weeds.

2, continuous drought for a week, must be watered again. 3. Conduct a green chemical inspection once a week, and handle the pests in time if they are found.

3. Prune at least five times a year to keep the green plants beautiful.

4, even if the dead, sick, injured green plants are replanted in time.

5. Clean up peels, scraps of paper and garbage bags in the green belt once a week.

6. Set up billboards on the green lawn. The owner shall take good care of flowers and trees, and shall not climb and trample at will.

Contents and standards of vehicle management

1. Vehicles are allowed to enter and exit with their cards, one for each vehicle. The owner lost his car card, and each card was fined 10 yuan.

2. Unlicensed, ultra-high, overweight and vehicles carrying dangerous goods are strictly prohibited.

3. The car enters the community and drives at a speed limit; Park in the designated parking space and get out of the way.

4. Foreign vehicles can be parked at the designated place upon the application of the owner.

5. No entry is allowed from12 to 15 and 19 to 8: 00 the next day.

6. Temporary parking vehicles can only enter after paying fees; The principle of first come, first stop, owner priority and full stop shall be implemented for vehicle parking.

maintenance service

1, warranty

(1) The construction unit shall organize and manage, and the expenses shall be paid from the warranty payment of the construction unit. (2) The damage caused by the owner in the decoration process does not belong to the warranty scope. (3) The warranty period shall be subject to the warranty time of each part specified in the residential quality guarantee.

(4) If there is a problem during the warranty period, emergency maintenance will be carried out at the site within half an hour, usually within 3 days.

(5) Notify the construction unit to fill in the warranty form, and the engineering department should have a repair order.

2. Paid services

1. The paid service shall be applied by the owner, and the service department shall agree on the maintenance time.

2, the personnel on duty to fill in the maintenance registration form and schedule.

3. The repair union comes to the site with a work order. After arriving at the site, he will first show his work card to the owner, announce the charging standard, and start maintenance after the owner agrees.

4. Clean up the site after maintenance, and ask the owner to accept and sign the maintenance list. The maintenance order is made in triplicate, one for the customer, one for the finance and one for the file.

5. Maintenance personnel should charge fairly and reasonably when serving, and can't ask the host for food, use, finance, etc.

The third part of the property management cleaning scheme is to continuously improve the management level of residential areas in our city, standardize property management activities and improve people's quality of life, and this scheme is specially formulated.

I. Guiding ideology

With what? Theory of Three Represents theory? Under the guidance of this important idea, the main line of implementing the Property Management Regulations (hereinafter referred to as the Regulations) is to strive for? China's Best Tourist City? Seize the opportunity and stick to it? Scientific planning, grasping points and areas, combining points and areas, steadily advancing and fully implementing? Principle, straighten out the property management system, expand the coverage of property management, establish a long-term management mechanism with standardized management and clear rights and responsibilities, continuously improve the living and working environment of the people, and promote the healthy and rapid development of various undertakings in the city.

Second, the task

(1) straighten out the management system, innovate the operation mode, and establish a work system with clear rights and responsibilities.

The property management of urban residential quarters should be based on the principle of overall responsibility of subdistrict offices, organization and implementation of community neighborhood committees, and supervision and guidance of property management office, with clear management responsibilities of all departments, giving priority to blocks, implementing territorial management, and establishing a trinity property management system of cities, streets and communities.

1, responsibilities of street office.

Organize, coordinate, guide and fully implement the property management work within the jurisdiction.

(1) Participate in the property acceptance of newly-built residential quarters together with the competent authorities. Supporting facilities, residential areas and property management houses are not built according to the plan or there are quality problems, which should be submitted to the relevant departments to order the development and construction units to rectify.

(two) to guide and supervise the establishment, transition and transition of the owners' committee, and put forward audit opinions on the record of the owners' committee.

(3) For residential quarters without property management or abandoned by property management companies in this area, before the owners' meeting determines the management mode, it is responsible for organizing the cleaning team to carry out cleaning, and charging corresponding fees to the owners. The charging standard is determined through consultation between the sub-district office and the owners' committee. If the owner is unwilling to pay the fee, the community industry committee will organize the owner to clean the building, and the owner will choose the maintenance unit and bear the maintenance cost.

(4) Coordinate the handling of property management complaints and letters and visits within the jurisdiction.

(5) Reasonably divide the property management districts within the region, establish a responsibility system for property management, and be responsible for the organization and assessment of property management in the districts within its jurisdiction.

(6) Coordinate and supervise the handover of property management projects within the jurisdiction.

(7) Responsible for filing the rules of procedure of the owners' congress and the owners' convention.

(eight) to organize the establishment of property management leading institutions in this area.

2. Responsibilities of community neighborhood committees.

According to the division of residential areas in street areas, organize owners' committees to coordinate the relationship among owners, industry committees and property management enterprises.

(1) Organize and guide the establishment of the preparatory group for the owners' meeting, and send representatives to participate in the preparatory work.

(2) In conjunction with the development and construction unit, organize the first owners' meeting of the new development community, and supervise and guide the election of the owners' committee according to law.

(3) Supervise and guide the work of the owners' committee. Actively convey the decisions made by the street involving the public interests of the community, and put forward suggestions and opinions on the resolutions of the owners' Committee.

(four) to guide and supervise the transition of the owners' committee and the handover of the old and new owners' committees.

(5) With the consent of the municipal property department, the owners' meeting can be held directly.

(6) Cooperate with sub-district offices to establish a responsibility system for property management within their respective jurisdictions, carry out cleaning work for residential quarters where property management has not been implemented, assist the owners' committee in selecting maintenance engineering construction teams, and handle property disputes within their respective jurisdictions in a timely manner.

(7) Organize and coordinate the relationship between the property management enterprise and the owners' committee.

3. Responsibilities of the Municipal Property Management Office.

Property management office is the industry management department of the city's property management work, responsible for the policy formulation, business guidance, assessment and property practitioners training of the city's property management.

(1) Publicize, implement and enforce laws, regulations and rules related to property management.

(2) Guide the establishment of community owners committee.

(3) Supervise the acceptance and handover of the property and the use of the property.

(4) Be responsible for the establishment of the owners' committee and the filing management of relevant materials of the property service contract.

(five) to accept complaints about property management and investigate and deal with illegal cases.

(6) to be responsible for the guidance and supervision of the bidding activities of property management in this area.

(7) Responsible for the approval and issuance of the pre-sale permit for commercial housing and the supervision and use of the pre-sale payment for commercial housing.

(8) Responsible for the collection, management and use of property maintenance funds.

(9) Street property management assessment and property management personnel training.

(10) Responsible for the property acceptance when the new residential area is delivered for use.

(1 1) is responsible for the annual inspection of qualification certificates of property management enterprises, the formulation of service standards and rating.

(two) standardize the property management model, innovative business philosophy, and gradually realize the standardization of property management.

1, implement self-management property management in old residential areas.

Open old residential areas should adopt guaranteed property management mode, that is, organizing neighborhood committees to divide responsibility areas with communities as the main body, and implementing cleaning and greening of health responsibility areas with units or owners as the units. The owners' committee will hire a maintenance enterprise to maintain the houses and facilities, and the community will inspect the work of the neighborhood committee. The main form of residential buildings is residents' self-management and self-service. By giving full play to the role of community organizations, residents are mobilized to actively participate in community property management activities, forming a situation in which residents * * * build, * * * manage and * * * enjoy.

2. Implement transitional property management in old residential areas.

With a certain scale and no property management community (such as experimental community, Chang 'an community, Chang 'an new village, hotel community), the owners' committee will hire a property company or sign a service entrustment contract with the property service station organized by the street office, standardize management, charge a certain fee according to the standard, change residents' concept of enjoying welfare services, and gradually realize the standardization of property management.

3. Standardize the implementation of residential property management.

The first is to standardize procedures. The community should actively organize the owners' committee of the existing property management community, and guide the owners' committee to sign a service entrustment contract with the property management enterprise under the premise of agreeing that the original property management enterprise will continue to serve, and stipulate the rights and obligations of both parties in the contract, so as to lay the foundation for solving property disputes according to law. The second is to standardize services and charges. Formulate charging and service standards for property management enterprises, and urge owners and property management enterprises to safeguard their rights and fulfill their obligations according to the standards. At the same time, we will carry out the appraisal activities of outstanding residential quarters, hold on-site meetings, promote the management service mode of outstanding residential quarters, steadily advance from point to area, gradually expand the influence, and promote the standardized operation of property management in the city.

(3) Increase investment in property management, establish a property management security system, and complete the transformation of property management from scratch.

Residential areas that strongly reflect the masses and have outstanding problems should be given priority to transformation. The government invests a little, the property maintenance fund contributes a little, the society gathers a little, and the transformation is organized and planned. In line with the principles of renewal, standardization and standards, the transition of residential property management from scratch and from simplicity to standardization will be gradually completed.

(4) Strengthen the supervision of real estate development enterprises and strictly control the takeover and abandonment of residential properties.

Before handling the construction permit, the development and construction unit must go to the property management office for the record, and select the property management enterprise in the form of bidding in the early stage to be responsible for property acceptance and quality supervision within the property scope, and then openly select the property company after the owner has occupied more than 50%. Strictly control the developer to hand over the property to others for management, and the property management office should formulate measures to control the property community to take over and abandon the management, and cancel the qualification of the property management enterprise that abandoned the management without authorization. Planning and design departments should design property management houses in stores or prominent positions during planning and design, and promptly notify the property management and property rights departments for the record, and strictly supervise and manage the reservation and use of property management houses. Property management departments must adhere to high standards and strict requirements in property acceptance, and strictly control the quality. Property management facilities can not meet the requirements, shall not issue a notice of acceptance. The quality supervision and management station shall not go through the formalities of comprehensive acceptance for the record without receiving the notice of property acceptance, and the property right office shall not go through the formalities of property right. Discipline inspection and supervision departments should regularly check this work, and those who fail to deal with it according to this regulation will be held accountable for hell to pay once found.

(5) Strengthen the collection of property funds and formulate scientific and reasonable management measures.

All relevant departments should study and formulate practical ways to collect maintenance funds to solve the problem of unbalanced and unusable funds. It is necessary to increase the transparency of the deposit and use of property maintenance funds, establish an automatic inquiry system, and regularly report the deposit and use. It is necessary to increase the collection of property maintenance funds to ensure that all receivables are collected.

(six) to provide preferential conditions, the introduction of advanced property management concepts, and promote the healthy development of property management in our city.

It is necessary to strengthen the policy support for residential property management, so that it can embark on a healthy track of independent survival and self-development as soon as possible. First, adhere to unified planning, try to rely on existing communities and accelerate the transformation of existing infrastructure in communities. The second is to ensure the infrastructure investment in residential property management. The third is to relax the access system of property management enterprises and standardize them after access. It is necessary to encourage property management enterprises with certain strength to participate in the competition and improve the level of property management in our city.

(7) Guarantee measures.

1. Strengthen publicity and create a good atmosphere for property management.

We should make full use of the media and take various forms such as distributing leaflets, TV speeches, posting slogans, publicity boards, and cultural performances. To widely and deeply publicize the "Regulations" and the relevant policies of our city, and effectively make the laws and regulations of property management deeply rooted in the hearts of the people. Should it include the publicity of the regulations? Eleventh five-year plan? Popularize the law and carefully organize legal knowledge and professional knowledge training for people at different levels.

2, raise awareness, enhance the sense of urgency and responsibility to do a good job in property management.

All departments should pay close attention to * * * management, cooperate with each other, and implement various policies to support property work. Urban management departments should actively do a good job in garbage removal in residential areas, and timely repair and maintain sewer pipes in main lanes and branches. Sub-district offices property service stations should actively participate in market competition, timely carry out the maintenance of old houses, and charge appropriate fees to the owners. Power supply, water supply, heating, gas supply, communications and other departments should do a good job in the construction and maintenance of supporting facilities in the community. Public security, transportation, taxation and courts should formulate corresponding support policies and adjudicate property disputes as soon as possible. Working committees of government organs should urge cadres and workers of all departments to complete the deposit of property maintenance funds and the payment of property service fees within the specified time, enhance the ability of property management and guarantee, expand the scope of property service guarantee, and provide comfortable and high-quality living environment for owners.

3. Implement responsibilities and strengthen the leadership of property management.

In order to strengthen leadership and implement responsibilities, the municipal government decided to adjust the leading institutions of property management in jiaohe city, incorporate property management into the target responsibility system of street key work, and sign a letter of responsibility with the street. Sub-district offices and relevant departments shall establish leading institutions for property management. Number one? Take overall responsibility for the responsibility system, clearly define the leaders in charge, deploy capable forces to implement community responsibilities and assessment standards, and timely solve major problems in property management within their respective jurisdictions. City property management office to formulate relevant policies, work plans and assessment mechanisms, improve the working system, improve the quality of personnel, timely handle the contradictions and problems in Jiaohe city property management. The municipal government supervision office, supervision bureau and property management office shall conduct 1 inspection and supervision on the establishment of the owners' committee in sub-district offices every six months, strictly supervise and report the inspection results to ensure the smooth progress of all work.

Third, the timing.

(a) 20XX from April to May, the city property management office to conduct a thorough investigation, do a good job in the pilot work, and organize relevant departments to vigorously promote the "Property Management Regulations".

(In May of 20XX, organize a property management site meeting to promote the experience of property management and innovate the property management mechanism.

(3) 20XX From February to April, the Municipal Property Management Office will review the qualifications of property management enterprises in the city, the technical level of management personnel and the performance of service contracts, and clean up and rectify the property management market.

(From May 20XX to February 65438, organize property management enterprises and business households to carry out training, focusing on the knowledge of property management laws and regulations, job qualifications and how the owners' committee can carry out its work.

(From April 20XX to February 65438+, Democratic Sub-district Office and Chang 'an Sub-district Office should set up owners' committees in residential areas or buildings within their respective administrative areas, intensify their work and organize the implementation of property management in residential areas. By the end of the year, the coverage rate of property management within the jurisdiction will reach 100%.

(VI) From 20XX1October1day to February 65438, the municipal government inspected, summarized and accepted the property management.