How to carry out quality management system certification consultation to achieve better results?

Control the overall situation, enterprise consulting believes that

1 There should be a correct and suitable consultant positioning.

What kind of consultant are you? One is forensics consultant, and the established system is forensics QMS. Once passed the QMS certification, it will not work. One is a management consultant to help enterprises establish a truly effective and applicable quality management system. The consulting style, depth and methods of the two types of consultants are completely different. The former is a "one-shot deal", while the latter can establish a long-term guiding relationship with enterprises and become your loyal customers.

2 can not be limited to ISO900 1 standard scope consultation.

As an ISO900 1 standard consultant, you can't consult the standard. More often, you have to undertake some internal management consulting tasks. Therefore, a competent consultant should be a T-type talent with rich experience and knowledge in enterprise management and profound professional knowledge and experience in quality management.

Master the three arts of consulting and become the boss's mentor.

The first one is "the art of making the boss happy". "Boss" is an investor and a customer, so it is very important to understand, grasp and fully realize the boss's consulting intention. If the boss is dissatisfied and unhappy, the negotiation will definitely fail. To make the boss happy is not to cater to and accommodate blindly, but to guide and communicate with rational restraint. Winning the support of the "boss" will get twice the result with half the effort. How to win the support of "boss"? Grasp the problems that the boss cares about and put forward the improvement suggestions and solutions that the boss can accept, so that the boss can personally promote your consulting work;

The second is the art of "giving people fish". Consulting can't just provide some training, documents and programs, and impart some knowledge, experience and skills. The key to successful consultation lies in whether it can help organize and train talent teams within the scope of the project. Even if the teacher is away, they can operate independently and improve themselves. Therefore, in the process of promoting QMS construction, how to improve customers' ability to think, analyze and solve problems is very important;

The third is "root carving art". There must be careful planning in the consultation process, and the planning process is to understand and master the current situation and problems of customers. Just like a root carving, consider the root carefully. If it looks like a tiger, you should follow its texture and carve it more like a lifelike tiger. If you turn it into a snake, it's not a root carving, but a "wood carving". Consulting must provide services according to the actual situation and management needs of customers. Otherwise, it's over if you tear down the bones and start over.

4 emphasize management by objectives and straighten out two main lines.

Any consultation and management is around the goal. Only by carrying out activities around objectives can consulting and management be value-added and effective. The realization of any goal must be implemented and guaranteed through posts and business processes. Therefore, in order to ensure the realization of the goal, we must straighten out two main lines. One is organizational structure, and the other is business process. If these two main lines are not straightened out, don't talk about management improvement.

Organizational structure is the carrier of enterprise management activities. This knife cuts bread and fingers. Therefore, the design and improvement of organizational structure must be given priority in the company's operation. Just like building a house, frame design is the most critical. After the frame is fixed, the construction and decoration behind it are inseparable from this frame.

The design and improvement of organizational structure must reach the post, just like the framework of a building is realized by the arrangement of beams and columns. Any objectives, management requirements and business activities need to be implemented through posts, and the quality and enthusiasm of enterprise personnel are the key to the establishment and implementation of modern enterprise system. Therefore, the post is an indispensable cornerstone of the enterprise, and the management of the post should be refined, quantified and standardized. Especially in the case of increasing employee turnover. For example, McDonald's and KFC use a large number of temporary workers and students, relying on a set of detailed employee job manuals. In other words, it is necessary to establish job specifications for all kinds of personnel at all levels, which has become the main basis for employee recruitment, training, salary, performance management and personnel training, and has become the code of conduct and requirements for each employee to carry out their work. Only when every employee meets the basic requirements of work norms can he be competent, promoted and developed.

All work is based on process, and the realization of all goals is always based on process, so process management is the basis of all management and work.

Jobs are just points that are distributed in the organizational workplace. In order to make each position work together and form a team, under the guidance of the goal, it is necessary to link through the process. The basic form of adopting process method is business process management.

On the basis of sorting out, classifying and analyzing all kinds of business activities, design, optimize and standardize a complete set of high-efficiency and value-added business processes, establish a standardized management system based on business processes, actively implement, maintain and continuously improve, improve the effectiveness, efficiency, adaptability and quick response ability of all kinds of business activities, enhance customer satisfaction and enhance corporate image.

Business process is an indispensable cornerstone of enterprise management. Business process management can ensure the orderly and standardized management of all business activities of the company, and under the guidance of objectives, it is organically and seamlessly connected with job specifications, laying the foundation for the adoption and management of information technology. Business process management can make enterprise management more concise, applicable, intuitive, value-added and efficient, take process as the center, break departmental barriers and realize borderless management.

5. Consultation must keep the "three customs".

The first level: training. Establish a good image of experts and authorities through training; Through training, the consultant's good ideas, ideas and practices will effectively penetrate into the hearts of customers, especially the "boss". If the boss is present, your training is for him. It should be noted that:

(1) Try to combine with the customer's reality, be close to the customer's reality, and provide targeted training;

② Training should be well prepared, start and end on time, without procrastination, verbosity and rigidity, with lively content and simple explanation;

(3) Create an atmosphere of employee mobility, participation and interactive training;

The second layer: documents and procedures. The submitted documents and plans must ensure the quality and be highly operable, effective and coordinated. Documents and plans are one of the signs to judge whether the consultation is in place. If the quality of documents and procedures is guaranteed, the promotion and implementation in the future will get twice the result with half the effort; When organizing document preparation, attention should be paid to:

(1) Straighten out the organization setting, post setting and function distribution;

(2) "One-on-one" to guide customers to prepare documents, rather than replacing customers to prepare documents, emphasizing the principle of "who is in charge, who prepares";

(3) The file modification must be on site and in place;

The third level: the system implementation guidance level.

In the trial operation stage of the system, the consultant should play two roles well, and pay attention to the timely transformation of the two roles, that is, the role transformation of auditors and instructors. Find problems from the perspective of audit and put forward improvement suggestions from the perspective of guidance.

After the system enters the formal operation stage, the consultant must always emphasize two words: what is written must be done and what is done must be effective. The premise is that the quality of QMS documents must be in place, not only to meet the requirements of ISO900 1 standard, but more importantly, its operability and effectiveness.

System implementation can usually be divided into four stages, and each stage has its specific consultation focus:

① The start-up stage of system implementation is generally marked by the formal promulgation of system documents. It is advisable to hold a mobilization meeting for all staff of the system, formulate implementation plans and create an atmosphere for standard implementation;

② Initial stage of system implementation. The main tone is to implement the document item by item. The general work should be: organizing document learning, distributing records, making appraisal, etc. Conduct on-site diagnosis once a month after implementation and submit a diagnosis report;

③ Mid-term of system implementation. Based on internal audit and rectification. Organize internal auditor training, and each department shall have at least one internal auditor. Generally, what should be done is on-site diagnosis after the internal audit, and a diagnosis report is put forward. Internal audit should be completed independently by the organization itself, and the existence of consultants may be an obstacle or a dependence. Through on-site diagnosis after internal audit, on the one hand, more problems can be found, on the other hand, internal audit itself can be found to help it improve its internal audit level;

④ Guidance before system certification. After management review. Generally, on-site diagnosis and mobilization meeting should be held before certification. Create a tense atmosphere, through the final "five-meter" sprint, promote the operation effect of the system, and standardize "going to the next level". In the process of system implementation guidance, field audit/diagnosis is an effective tool. Find as many customer management problems as possible through on-site audit/diagnosis. Promote the implementation and improvement of documents and plans by urging customers to rectify the problems found. The on-site audit/diagnosis must be thorough in order to achieve the effect of "once and for all".

Consultants should be good at communication and diligent in communication.

The process of consultation is actually a process of promoting management concepts, knowledge and experience. The key of this service product is to make customers understand, accept and operate. It depends on the communication ability and frequency of the consultant. Consultants should talk to the "boss" more and communicate with key people more. In the process of communication, consultants should play an active leading role. When customers express their opinions, they should be good at silence and listening, and be good at raising topics that customers care about and discussing freely. Consultants should make more appearances in front of clients, especially when speaking at meetings. They must be fully prepared, and their speeches should be weighty and professional, so that everyone can know, admire and respect the consultants, so as to get their maximum work support and cooperation in the consultation process. Therefore, an excellent consultant should first become an excellent communicator.