What is the specific content of ISO quality management system? Some recruitment requires employees to be familiar with this? What should I master?

Gb/t19000-2000 IDT iso 9000: 2000 quality management system, foundation and terminology are one of the four core standards of 9000 family standards, which play a role in laying a theoretical foundation and unifying terminology.

The main contents of this standard are eight quality management principles, twelve quality management system foundations and 80 terms. Its main contents are:

Eight quality management principles

1. Focus on customers

2. Leadership

3. Member participation

4. Process method

5. System management methods

6. Continuous improvement

7. Fact-based decision-making method

8. Mutually beneficial relationship with suppliers

Article 12 the basis of quality management system

1. Theoretical explanation of quality management system

2. Quality management system requirements and product requirements

3. Quality management system method

4. Process method

5. Quality policy and quality objectives

6. The role of top management in quality management system

7. supporting documents

A. The value of the document

B. Document types used in the quality management system

8. Quality management system evaluation

A. evaluation of quality management system process

B. Quality management system audit

C. Quality management system review

D. Self-assessment

9. Continuous improvement

10. The role of statistical technology

1 1. Concerns of quality management system and other management systems

12. Relationship between quality management system and excellent model

Terms and definitions

1. Terms related to quality (5)

Quality, requirements, grade, customer satisfaction and ability. Management related terms (15)

System, management system, quality management system, quality policy and quality objectives

Management, top management, quality management, quality planning, quality control.

Quality assurance, quality improvement, continuous improvement, effectiveness and efficiency

3. Organization-related terminology (7)

Organization, organizational structure, infrastructure and working environment

Customers, suppliers and interested parties

4. Terminology related to process and product (5)

Process, product, project, design and development, procedure

5. Terms related to characteristics (4)

Characteristics, quality characteristics, credibility and traceability

6. Eligibility clause (13)

Qualified, unqualified, defects, preventive measures and corrective measures

Correction, rework, degradation, maintenance and scrapping

Give in, deviate from permission, release

7. Terms related to documents (6)

Information, documents, specifications, quality manuals, quality plans and records

8. Terminology related to inspection (7)

Objective evidence, inspection, testing and verification

Confirmation, evaluation process and review

9. Audit related terms (12)

Audit, audit plan, audit criteria, audit evidence and audit results

Audit conclusion, audit client, auditee, auditor and audit team.

Technical experts and capabilities

10. Terms related to quality assurance in measurement process (6)

Measurement control system, measurement process and measurement confirmation

Measuring equipment, measuring characteristics and measuring functions

Three-dimensional concept map

The 2000 edition of ISO9000 standard uses concept maps to describe the relationship between terms. There are three main forms of relationship between concepts: genus-species relationship, membership relationship and association relationship, and their graphics are similar to tree structure; Rake structure; A straight line with an arrow.