Service Window Structured Interview Questions and Reference Answers

Structured interview is a problem that individual staff often encounter in the service window during the interview process. The following are the structured interview questions and reference answers I brought to you, which I believe will be helpful to you.

Service Window Structured Interview Questions and Reference Answers (1)

You are a newly arrived university student village official. The village head and the secretary of the village branch are very enthusiastic about you, but rarely talk to you about work. The masses are also very enthusiastic about you, but there is a lot of talk behind it, saying that as a college student, you will not stay long and leave after a while. What should you do in this situation? (3 minutes)

College student village official, a profession from scratch, has developed rapidly and become a new force in the construction of new countryside. Even if he is a college student village official with only three years' service, we should use a childlike innocence with ideals and regrets to give back to the land where I was born and raised. As a new college student village official, we should have a correct attitude, grow up in the ordinary, forge ahead in the hardships, and use our enthusiasm, enterprising, grateful and leadership.

Regarding the matter mentioned in the title, the village head and village secretary are very enthusiastic about me but rarely talk about my work. Maybe it's because I'm new here, I haven't experienced the hardships of work, and I haven't been able to understand my ability to do things well, so I seldom talk about work. So I need to work with a more positive attitude, and try my best to help other colleagues, village heads and village party secretaries on the premise of completing my daily duties. At the same time, I also want to learn from my colleagues and leaders some of their experiences and ways of dealing with people, and express my thoughts on work in time, so that they can feel my growth and take on more work and responsibilities in the village.

For the enthusiasm of the masses, I naturally repay the villagers with full enthusiasm. The villagers talked about my distrust for a long time, in fact, more because I was psychologically influenced by a small temple that could not accommodate the Buddha. I should understand their concerns and not be passive just because the villagers say I can't do it for long. I will communicate with them more, care more about their production and life, infect them with more intimate services in the process of working for them, and also express my attachment to the land to them. After all, there are still many shortcomings at the grassroots level that need our collective efforts to really improve. This is the historical responsibility of every village official, and it should also be a paradise we stick to.

? Good birds choose wood to live in? Although college student village officials are faced with a difficult choice of where to go after three years, as long as they are treated with compassion and awe, this job will definitely become an indelible memory in my life.

Service Window Structured Interview Questions and Reference Answers (2)

In order to carry forward the traditional virtues of the Chinese nation, it is necessary to hold a red and black list of Chinese filial piety, and judge the most filial red list and the least filial black list. Please make an evaluation standard. (4 minutes)

Establish filial piety through citation analysis? Red and black list? It is worthy of recognition that filial piety is promoted and unfilial is suppressed through publicity and education, but it has not yet formed. Filial piety? A clear definition, there is still a lack of standards, in this case, who is filial, who is not filial, or what is a dutiful son, everyone will have a different understanding, in order to better judge the red and black list, I set the criteria from the following aspects:

First, collect the information of the red and black list of filial piety in some other cities, sum up experience, bring forth the old and bring forth the new, and provide a reference model for cities to formulate evaluation standards for filial piety. The standard of filial piety evaluation is mainly determined by investigating the general public, especially the middle-aged and elderly people, filial piety culture experts and civilization office. The survey methods are combined in various ways, the on-site questionnaire survey and online questionnaire survey are interspersed, and the interview and telephone interview are combined to ensure the acquisition of real data information.

Secondly, the collected opinions are summarized and analyzed, and the evaluation criteria of filial piety are divided into material level and spiritual level. First of all, on the material level, whether children will fulfill their support obligations when their parents are old, whether they will accompany their parents when they are sick, and whether they will take care of the elderly so that they can have a sense of security and medical care. Secondly, on the spiritual level, whether to always care for the elderly so that they are not lonely in their later years, especially whether to go home to visit and call for condolences on major festivals, and whether there is cold violence and mental abuse of the elderly in family harmony. Third, in order to ensure the operability and pertinence of the standard, I will set up evaluation contents such as parents, folks, relatives and friends, colleagues, etc. , each accounting for a certain proportion, and gives a relatively quantitative standard for filial piety and unfilial.

Third, invite experts to guide and sort out, form a preliminary evaluation standard, submit it to the leaders for approval, and at the same time openly solicit opinions from the society for repair. It provides a reference quantitative standard for better evaluating filial piety. There are three kinds of unfilial, and the last one is the biggest. With the changes of the times, filial piety? It has always been a fine tradition maintained by our nation, and for? Filial piety? We don't just want it to stay on the red and black list, but we want it to exist in each of us, and each of us has a weight to measure whether we have fulfilled our responsibilities as children.

Service Window Structured Interview Questions and Reference Answers (3)

A county government held an on-site political inquiry activity. In the process of on-site political inquiry, the county leader dismissed a department leader on the spot. What do you think of this? (4 minutes)

Referring to on-the-spot political analysis, it is also called square political inquiry. This kind of activity allows cadres and the masses to get in touch with each other at zero distance, directly face the doubts of the masses, expose the problems to the sun, and whether the government works well or not, the masses have the final say and give the right to speak to the masses. Its positive significance is self-evident, which not only reflects the transformation of our government's ruling concept; It is also conducive to clarifying the responsibilities of officials, improving the efficiency and ability of officials to serve the people, and enhancing the sense of responsibility of officials; At the same time, the masses have strengthened supervision and supervision over the work of government departments, tracked accountability, and allowed the masses to participate in the management of the whole society and exercise their rights as masters of the country.

However, punishment is not the ultimate goal. It is obviously not so rational for a county leader to recall the leader of his own department on the spot. Although the motive is to set an example for others, the appointment and removal of officials should follow certain procedures, which is not only responsible for officials, but also for the people. The frequent inaction and slowness of individual officials are related to their personal professional ethics, the supervision and management of relevant discipline inspection departments, and the lack of supervision by the masses and the media. To fundamentally reduce or eliminate this phenomenon, we need to make efforts in many aspects: first, strengthen the publicity and education of officials, firmly establish the awareness of government workers to serve the people, and only by making them pay attention to it ideologically can they be put into action. Second, improve the system and try to put power in the cage of the system. In particular, the responsibilities of various departments should be clearly defined, and the responsibilities should be implemented to people and government workers? Accountability? What if you pass the buck and kick the ball because of unclear responsibilities? Phenomenon. Third, our government supervision departments and the public should strengthen supervision over government workers. The government should strive to make government affairs open and the masses should play a supervisory role. ? Rome was not built in a day? The reason why officials can't ask questions on the spot is by no means overnight. Only by strengthening supervision and preventing delay can the phenomenon of unqualified questions be truly eliminated from the source. Fourth, our government staff should establish a correct view of political achievements. Our ultimate goal is not to cope with on-the-spot politics, but to really serve the people.

Service Window Structured Interview Questions and Reference Answers (4)

A government service hall has five or six service windows, but only one window is working that day. There was a long queue in the registration hall, and there were complaints and feelings after waiting for a long time. If you are a staff member, how do you handle it? (3 minutes)

As a place to serve the people, whether the government service hall can work smoothly will directly affect the service image of the unit, and it is also our duty to provide efficient, convenient and effective services for the people. For the problem that people have to wait in line for too long because there is only one window to handle affairs, I will take the initiative to explain to the people who apply for a permit through the service hall broadcast system, apologize to them, and say that I will speed up the business to avoid waiting too long; At the same time, everyone understands and hopes that they will keep good order and fill in the required materials in advance so that they can handle it faster. It is normal for people to handle more business during the peak business hours. I'll see if I can handle some of them online or through self-service equipment according to the situation. If there is, I will take the initiative to guide some people to divert, reduce the work pressure of the window, improve work efficiency, and make the business of the masses more timely. If I can't complete such a huge amount of business by myself, and it happens to be my colleagues' day off, so I'm the only one who works in the unit, I will take the initiative to explain the specific situation to the head of my department in detail, hoping to get the support of the leaders, appropriately increase the number of staff, or temporarily transfer colleagues close to the unit to help, open more windows, and try to handle the business of the masses well before leaving work. In the future, we should fully understand the characteristics of mass business and the peak period of its business. , so as to better arrange relevant staff to be on duty within the unit, set up a reasonable service window, provide more efficient and convenient services for the masses, and do their jobs well.

Answering skills of structured interview questions in service window

Fully demonstrate firm self-confidence

At any time, whether you can have firm self-confidence will have an important impact on a person's success. Candidates must fully demonstrate their firm self-confidence if they want to succeed in the teacher recruitment interview. Self-confidence is not only expressed by the examiner's questions, but also by appearance, language and posture. Self-confidence is not only an internal temperament, but also the foundation and pillar of the existence and performance of other temperament. Candidates who really want to win the favor, attention and trust of the examiner must impress the examiner with confidence, otherwise, even if they are brilliant and ambitious, they can only be ruthlessly eliminated. However, it is necessary to avoid being too confident and becoming arrogant, giving the examiner a feeling of grandiosity, lack of mobility and arrogance. Grasp it correctly? Confidence? With what? Proud? First of all, we should look at ourselves correctly, and we should not sell ourselves short. Secondly, we should remain modest, bearing in mind that there are mountains outside the mountains and people outside.

Correct use of body language

Body language includes two aspects: one is facial expression, and the other is body movement. Rich facial expressions can arouse the emotional resonance of the listener, which is also one of the good ways to communicate with the examiner in the interview. Facial expressions can change with what you tell, especially when telling your own experience, don't let the examiner feel that he is just reciting the answer; Body movements have been paid attention to by all examiners from the moment they enter the examination room. What are the basic requirements? Standing with a standing posture, sitting with a sitting posture? The basic principles are: generous and decent, informal and not wild. In a word, expression and body parts are the most direct representations that can resonate with each other's feelings. Properly grasping and using them can, on the one hand, embody language and enhance persuasiveness and appeal; On the other hand, it can be used independently to show one's inner state and reveal one's feelings and emotions.

(3) Make full eye contact

In the interview, answering questions is not only oral communication, but also physical and eye contact. Some examiners have a keen perspective and often grasp eye contact to judge the sensitivity and stability of candidates in dealing with problems. During the interview, panic-stricken, evasive or wavering eyes will make the examiner feel lack of self-confidence and easily make the examiner feel disgusted. Take the initiative to make cordial eye contact with the examiner and respond to other examiners while taking care of the examiner. However, candidates should also pay attention to timeliness and moderation. Don't stare at the examiner, which will make the examiner feel dull and lifeless.

(4) carefully examine the questions.

In the face of exam questions, we should carefully read every word in the questions, grasp the key words, think calmly, understand what qualities and abilities are the purpose of the questions, accurately grasp the intention of the proposer to write the questions, and make a good draft according to the usual training. If possible, we should make full use of the draft paper provided by the examination room, simply list the outline of the answers, quickly introduce them from familiar fields, calmly organize the answers, and then speak them in an orderly and logical way in accurate and concise language.

(5) Examples of good deeds

As the saying goes? Facts speak louder than words? Examples will make your point more convincing. Everyone wants to show their most perfect and authentic side to the examiner, and such questions are particularly taboo, and generally emphasize how strong their plans are, which is not only suspected of boasting, but also not very convincing. At this time, if we can properly quote examples from life, we can get twice the result with half the effort. Even problems that can be proved in theory, if supported by practical arguments, can make their views more rigorous and impeccable. Candidates with work experience can be said to have organized a travel activity during their work. When talking about organizing activities, they must talk about the success of the activity organization and its good influence among colleagues. Candidates who have no work experience can be said to have organized college students' art festivals, calligraphy competitions and singing competitions. When it comes to organizing activities, the most important thing is to talk about whether the activities are successful, whether they have received the expected results, and how the students have responded.

(6) Highlight personality

Interview questions are open-ended and there are no standard answers. Many candidates pursue it when preparing for the exam? Standard answer? Actually, it's not necessary If everyone speaks the same word, the examiner will be exhausted, which is not conducive to selecting talents. When answering questions, candidates should make the questions concrete and life-oriented, and strive to create bright spots. Remind candidates to remember that the test questions are alive, and only by integrating their own thoughts, personal cognition, examples and experiences with the test questions can the test questions be vividly and stereoscopically presented. As far as traits are concerned, strong boys must show strength and stability; If you are timid and introverted, you can exert your emotional integrity; Girls with ability and strong professional color should return to frankness; If you are not mature and shy, you should give people an impression of exquisiteness and practicality. As far as experience is concerned, those with work experience can contact actual work experience and fully answer questions; This year's graduates can talk about understanding. There is no specific answer mode. Candidates should make up for their own shortcomings as much as possible while giving full play to their personal advantages.