Ask some interview questions and simulate the recruitment of some positions in Wal-Mart.

1. Why did you leave your old company?

Wo should have stable employees, so I think you are here to learn something, not very stable. Then one day you will feel that Wo is not fresh.

A customer bought beef balls from 9.9 yuan. Colleagues in the department calculated the price, shrimp balls 10.9 yuan. The customer had found them at that time, but after buying the bill, he complained to the service desk and demanded ten times compensation. You are the front desk manager. What should you do?

Stabilize the customer's mood, explain reasonably, impress the customer with sincere service, and make her feel that her affairs are highly valued. It is best to agree to refund the difference. If you don't agree, it must be approved by the supervisor for ten times. However, it is necessary to stay in your office for a while, and don't let it and other customers think that our reputation is not good.

3. A customer bought a meat muffin and found it moldy after eating it. The customer was very angry and demanded compensation. What should you do?

Listen to his stories and demands with sympathetic voice, blame yourself for the mistakes in work, and make reasonable compensation in combination with his demands.

This reminds me of a similar thing. The customer is an old woman who bought a bag of moldy fish, which made her very dry. The manager on duty is very interesting and asks, are you sick? Come on, let's have a good doctor in our medicine cabinet. Let her take a look at it for you. Your health is very important ... as soon as I walked to the medicine cabinet, I checked the pressure gauge, and then I began to ask the old lady about her health, not talking about dried fish ... Later, the dried fish was returned, and I gave her some gifts and bought some health care drugs, which became a story in the store for a while.

Your colleagues are lazy and often late for work, which will affect this department. What should you do? Do you want to communicate with the leader?

If you want to communicate with my colleagues, you shouldn't ask my supervisor, he will communicate further. Wal-Mart won't make an employee think about other people's work.

One day, an aunt came to the service desk with a box of durian bought the day before, only 1/2, and put it in the refrigerator for quick freezing, amounting to 53.20 yuan, complaining that her goods were not ripe and could not be eaten. What should I do if I return them?

She still wants to return it after explaining it with professional fruit knowledge. I can return it. Few people are like this. Don't let our reputation become famous. If she goes back and tells others to advertise for me, she will come to buy things from me next time. If I don't return it, will I come again next time? Wal-Mart asked everyone to come to Wal-Mart and come again next time. We don't want to make any money from it. We hope she will come next time, so that we can make money.

This is one of the reasons why the world is the boss!

6. If you are working well in the night department now, but the cashier at the front desk is short of staff, the executive vice president will fire you. Do you agree?

Put forward your ideas, and the management will consider your opinions. Wo Wo will put everyone in the position that suits him best, and Wo Wo's human resources policy "respects individuals".

7. Your department head is not very satisfied with your work, but you think you work hard, and at the same time you and your head are unhappy at work. In the future, you think your supervisor will get back at you on other jobs. Do you want to make suggestions to your supervisor together with your superiors?

If Wal-Mart wants such a supervisor, you should go to the top leaders to express your opinion. The top leaders will deal with or dismiss them. If the superior leader thinks that the supervisor is not at fault, he can communicate with you and your supervisor face to face. If you are not satisfied, you can ask to go to other departments. Wal-Mart won't let the director think about the negative image of employees. Be sure to express your opinions on this and go directly to the general manager and headquarters.

8. One day, a customer put a truckload of selected goods next to the 48# cash register, went up to the second floor to select other goods, and then came back to find that his truckload of goods was missing. He was furious and scolded slowly. How to deal with it?

Help it find or find a large order for home delivery or find a colleague to find it together.

9: An old man bought two bags of soybean milk in the vegetable market, and then came to my shopping mall to buy medicine. He tried to enter through the entrance, but was stopped by the receptionist and advised him to keep his luggage before entering. The old man thought the receptionist's behavior was unreasonable and then made a scene. How to deal with it?

Welcome: Give it to me and I'll put it away for you, or ask someone to buy medicine for you, or make sure that the goods are different from our store and can be sealed in a bag. Wo Wo can ask customers to put their handbags in.

10. A customer didn't line up to pay the bill. When he sees (the cash register below you), he wants you to serve, or he will complain to the manager. What should you do?

If you can't log in again, lock your cashbox and queue for him in person to let him know that you want to help him.

Name: _ _ _ _ _ _ _

Apply for a position: _ _ _ _ _ _ _

1 spoken English:

A: Good morning! ________________

You are welcome! ________________

C: Welcome to visit again! ____________

D: Can I help you? __________

E: Thank you for your patronage! __________

F: 67.80 yuan.

What are the reasons why two kinds of goods can't be sold?

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All goods in the electrical department are subject to a 20% discount. The original price of a TV is 2320 yuan. What is the price?

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A customer thought for a long time and bought a suit. The next day, he brought it back and said, "My wife doesn't like it." You are a shop assistant. What should you do?

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You are an employee of the receiving department, and one of your colleagues is often late and absent, which makes you and other colleagues have to share the work he should do and increases the work pressure. What would you say to this colleague who is often late or absent from work?

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6 Wal-Mart, who do you know? Does the other party hold any position in Wal-Mart? How is your relationship?

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After you finish these questions, will you tell your friends or post them on the website? Please explain the reason!

Signed a tripartite agreement at the end of my career:)

Tell me how I feel. The word "face experience" of the topic can be understood as interview experience ~

At that time, I met three times. I applied for the position of management training. I don't know much about human resources. I should have a written English test:)

As long as the clothes are neat and generous, there is no need to be too formal:) At noon, the management of Wal-Mart will also squat on the ground to eat lunch boxes, haha:)

In the first group discussion, the topic of our group was that several people were trapped on an isolated island and faced with various difficulties. Please discuss a process to solve this problem.

At that time, Nanjing human resources manager followed us.

Everyone was enthusiastic and submitted their answers on time.

The lesson is:

People who are independent, witty, positive and clear-headed will always get the approval of the interviewer first:)

When you encounter different opinions, you should analyze them quickly. If you are sure it won't hurt the overall situation, don't struggle, solve the problem and take care of the overall situation. Don't always deny other people's stubborn views:)

The discussion process should be polite, modest and cordial:) This should be similar to the style of the staff at the presentation meeting. Don't care too much when raising your hand, but always take care of the interviewer and team members. Don't treat other people's property as air, just be concise:)

In fact, after the interview, everyone can feel who can qualify in your group ~ ~ Keep your own style and absorb the strengths of others:)

The second interview was a personal interview with the human resources manager of Shenzhen headquarters. Interviewer is random:) How many people are present at the same time ~

Mainly aimed at the problems on the resume.

Experience:

The interviewer is kind and won't make you nervous. Just say what you think. The key is to respect yourself every time you apply for a job:)

You can learn about the history and present situation of Wal-Mart in advance, and you can give examples to show that you are suitable for or eager for this position:) Students with social activities experience are more popular, but I think experience can sometimes be used with your eyes and brains:)

I made a brief introduction to English, but this position doesn't require high English foundation, and neither does the company:)

I feel relaxed instead. This is a process of double election. Rejection means that you are not suitable for this position.

Originally, it was said to be two sides, and finally it was added temporarily. President of East China, a lovely old man from Taiwan Province Province:)

Hehe, Mandarin with a little Taiwanese accent ~ Students who can skillfully use Cantonese can communicate with him in Cantonese, which is convenient for others and themselves:)

Experience:

To have your own career plan, at least in the near future, you are facing a manager who has been in the market for many years:) Be honest and sincere.

To show professional enthusiasm, you should have an understanding of the retail industry, have your own mature ideas for the company to solve a certain problem, and explain the problem reasonably, but not too professional:)

I still remember asking a question, what if your suggestion is different from that of other employees in the company? & lt

Finally, I want to say that the most important thing in the interview is the respect between people, your respect for this profession and this interview, which will be reflected in one-on-one interviews, especially when you are facing the top management of the company. But Wal-Mart gives people the impression of equality, trust and friendliness:) Nervousness is the last thing they need.

The salary seems moderate and the human resources are higher, but you can learn a lot and have many exercise opportunities when you go in, focusing on individuals:)

Good luck ~ ~ ~