What are the working hours and treatment of Foshan municipal government hotline 12345?

This hotline belongs to the outsourcing service purchased by ZF. The employees inside are neither ZF employees nor cemetery apes, but there are more than 6,000 calls handled every day, most of which are accepting people's livelihood demands. The working hours are from 8: 30 am to 5:30 pm, and the rest time is from 12: 00 to noon 14: 00. But you need to log in to the system in advance and have a meeting in advance. Otherwise, it will be counted as being late, and 10 yuan will be deducted once. Deduct 10 yuan/minute for being late for half an hour, and deduct half a day's salary for being late for half an hour. You must log in to the system before 14:00 pm, otherwise 10 yuan/minute will be deducted. Moreover, it is necessary to solve the citizens' demands quickly, otherwise the performance will be deducted. At the same time, we can't speak too fast, and we can't help but continue to complain unnecessarily after solving the citizens' demands. For example, a citizen called to ask about the withdrawal of the provident fund. You have described the whole process in detail for him in 1 minute, but he can't meet the requirement of quitting for some reason, so he will complain that ZF is too inhuman. If you don't have the patience to listen to his complaints at this time, but choose to ask him to prepare the required information as soon as possible, you will be asked "why can't you listen fully" (and everyone on earth knows that these policies can't be changed for a while! Normal people will choose to prepare all the information to apply instead of complaining to an operator, which is a waste of their phone bills and time, but you can't say no, because if you are checked by the inspector, your performance for the whole month will be finished)

Some people call to vent their pain that they can't get a taxi or a bus, and then this has nothing to do with the "government consultation" it promotes, but you still can't ask him to hang up and find a way by himself! Because the performance must be maintained, if it is not maintained, it will eat shit this month. Many people think that people who can do this position are employees or cemetery apes. They are wrong. Here, we often have to face all kinds of children who are rude on the phone, and all kinds of people who can't even call 1 10 to ask what to do. Finally, you should teach him how to dial 1 10.

So, you'd better weigh it yourself.