What departments do hotels mainly involve in cultivating talents?

The personnel department is mainly responsible for the training, recruitment and assessment of talents.

In order to cope with the rapid development of hotel groups in China market and the consequent demand for talents, hotels have tried their best to actively recruit and even hold job fairs on a large scale. But recruiting and appointing talents is not a matter, but a career of cultivating talents. It is not difficult to find talents in China, but how to keep these talents together with the development of the hotel industry is the real focus and undoubtedly a contribution to society.

YngvarStray, general manager of Beijing Rui J Hotel, admits that employees just entered the hotel industry, except for their lack of foreign language ability, they also lack understanding of cultural differences. Hotel staff must understand the different expectations and needs of local, other Asian and western countries and other guests from all over the world, as well as the appropriate advance and retreat behavior in the "international environment". Many new employees who have just left the campus have never left their own growth environment and have no experience in contacting foreigners, so they naturally don't know how to deal with international guests. This is especially a problem at the front desk and other positions that are in direct contact with guests.

Many people in the industry report that domestic hotel-related vocational education pays too much attention to theoretical indoctrination; Students do not have the ability to integrate theory with practice after graduation. Therefore, Kempinski and Starwood both cooperate with universities to offer courses, and use the internal resources of the group to improve students' hotel knowledge and ability. Starwood also provides internship opportunities for teachers for two weeks to six months, so that teachers can learn about the standards and requirements of international hotels on the spot and go back to better combine teaching content with reality.