Review questions of Guizhou tour guide exam in 2009

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Guiyang city tour guide words

There is an old saying in China that it is cloudy in the north and sunny in the south. It is named "Guiyang" because the city is located in Shan Zhinan. At the same time, ancient Guiyang is rich in beautiful bamboo, so it is called "bamboo" for short. Located between mountains and hills, it is also known as "the capital of mountain countries", with natural landscapes, cultural relics and historical sites and ethnic customs all over the city, so it is known as "the city of bonsai" and "the province of parks"

Guiyang is another spring city in China, with mild and humid climate, abundant heat and rainfall, and pleasant seasons. Spring, summer and autumn are the golden seasons for tourism. Here, it is neither cold in winter nor hot in summer. It is the hottest in late July, with an average annual temperature of 24 degrees Celsius. The coldest is at the beginning of 1 month, and the annual average temperature reaches 4.6 degrees Celsius. Annual average temperature 15.3 degrees Celsius. The air is not dry, and there are no sandstorms in four seasons. People widely praise: "There is heaven in the world, Suzhou and Hangzhou in the world, and Guiyang has the best climate".

The karst landforms here are very strange and varied. On the ground, Qifeng Cuigu is surrounded by mountains and waters; Underground, cave community, there are holes in the sky. Famous mountains, beautiful waters, secluded forests, strange caves and ancient temples are integrated into one, forming a magnificent and unique plateau natural landscape. Among them, there are 4 national scenic spots (Hongfeng Lake in Qingzhen) 1 and 4 provincial scenic spots (Huaxi, Baihua Lake, Xiuwen Yangming Scenic Area and Xifeng Scenic Area).

Among many cultural relics in Guiyang, there is 1 Xifeng concentration camp, a national key cultural relics protection unit; There is the only three-story, three-eave, nine-corner pyramid roof attic in China, which was built in Wenchang Pavilion in the thirty-eighth year of Wanli in the Ming Dynasty (16 10). There is Jiaxiu Building, which is the symbol of Guiyang at present. It was built in the 26th year of Wanli in the Ming Dynasty (1598). There is the largest Buddhist jungle in Guizhou, Hongfu Temple built in the 11th year of Qing Emperor Kangxi (1672), and Yangming Temple built in the 59th year of Qing Emperor Qianlong (1794) to commemorate the famous philosophers and educators in the Ming Dynasty.

Guiyang is a multi-ethnic city dominated by Han nationality. A long history has given birth to the splendid national cultures of 38 nationalities in this land, forming a rich national customs. Some young men and women of ethnic minorities hold festivals such as "April 8", "March 3", "June 6" and "jumping on the field" through affectionate singing and dancing. There are Nuo operas and local operas known as the embryonic form and "living fossils" of China's dramas, which trace back the long history of Chinese culture and record the blending of Central Plains culture and Guizhou national culture.

Embroidery and flower picking are two wonderful flowers blooming in Guiyang traditional craft park. Batik products contain the artistic charm of national culture, and are as popular with friends at home and abroad as rough and simple Nuo masks and other national cultural products.

The flavor snacks in Guiyang are really mouth watering. There are more than 100 kinds of local traditional snacks. No matter day or night, there are many food stalls in the streets of Guiyang. Some hotels include some special snacks in the banquet, and there are also special snacks for tasting. The most famous snacks in Guiyang are Wang Chang noodles, love tofu fruit, Lei Jia tofu jiaozi, cake porridge, "silk doll", lotus leaf Ciba, Wu Jia glutinous rice balls, Bijie glutinous rice balls and so on.

Examination of Tour Guide Professional Knowledge (100 mark)

1. Fill in the blanks (0.5 points for each blank, *** 17 points). Please fill in the correct answer on the line.

1.On September 9, 2004 19, the Fourth Plenary Session of the 16th CPC Central Committee held in Beijing deliberated and adopted the Central Committee of the Communist Party of China's Decision on Strengthening Leadership, and decided that Comrade chairman of the Central Military Commission was.

2. From August 3, 2004 to August 29, 2004, the 28th Olympic Games was held grandly. China won a gold medal, ranking first in the total number of gold medals and medals, achieving a historic breakthrough and opening up a new era of sports in China.

On August 22nd, the Central Committee of the Communist Party of China held a grand meeting in Beijing to commemorate the birthday of Comrade Deng Xiaoping.

4. In June 2004, nine provinces and autonomous regions including Guizhou and two special administrative regions of Hong Kong and Macao (referred to as "9+2" for short) signed the Framework Agreement on Regional Cooperation in Guangzhou, marking the official start of the largest regional economic cooperation in China so far.

5. In 2004, the promotion theme of National Tourism Administration was "Life Journey of China People", and in 2005, the promotion theme was "".

6. Deng Xiaoping Theory belongs to contemporary China and is a Marxism developed in China.

7. Managing tourism as the future is the core of Deng Xiaoping's tourism economic thought and the core of socialist tourism professional ethics.

8. In 1960s, Premier Zhou Enlai put forward "three excellent" requirements for translation guides in China, namely,,,.

9. The overseas tour leader refers to the representative of the travel agency approved by the national tourism administration department, which is the sum of outbound tour groups.

10, escort the team to the designated tourist store to avoid problems.

1 1, the expressions, gestures and harmony of tour guides are the body language of tour guides, and they are important auxiliary means in tour guide language.

12. If the individual is the client of the individual tour guide, the tour guide can explain it in the form.

13, psychological service is also called psychological service, which is the adjustment service provided by tour guides for tourists during the tour.

14, the tour guide had to refuse the insults or violate the unreasonable demands of tourists.

15, Guizhou's tourism resources are integrated with the unique natural ecology. Since the reform and opening up, it has made remarkable achievements and become the whole province, which has the conditions for accelerating development.

16, Guizhou tourism should adhere to the principle of combining strict protection of tourism resources with harmonious development to achieve sustainable development.

17, Guizhou proposed to vigorously develop rural tourism as the focus of future tourism work, select ethnic villages with rich tourism resources and good development conditions, and establish a number of demonstration areas and villages.

18, Guizhou provincial party Committee and provincial government's "Opinions on Accelerating the Development of Tourism" proposed to strengthen the standardized management and standardization of the service quality of travel agencies and tour guides.

Second, multiple-choice questions (65438+ 0 points for each question, ***25 points), please fill in the English letters before the correct answer in () in the question.

19, the basic principles that must be adhered to in implementing sustainable development. ( )

A, family planning and environmental protection B, ecological economy and virtuous circle

C, rational development and utilization of resources d, equal emphasis on resource development and conservation.

20, tourism safety management should follow the principles. ( )

A, safety first, prevention first b, unified leadership, hierarchical management, prevention first.

C, regular inspection, comprehensive management D, unified guidance, hierarchical management, mainly at the grass-roots level.

2 1, tour guides are divided into overseas tour leaders, full-time escorts, local escorts and scenic spot guides, in order. ( )

A, technical level B, business scope C, professional nature D, service location

22. The first batch of professional tour guides in China are. ( )

A,/kloc-China tour guides hired by western tourism enterprises to organize foreign tourists to visit China at the end of 0/9.

B.1In July, 927, the Tourism Department of Shanghai Commercial Reserve Bank independently worked as a tour guide for China travel agencies.

C Tour guide hired by Xiamen Overseas Chinese Service, the first travel agency after the founding of New China.

D,1March, 989, tour guides hired by travel agencies after the implementation of the national tour guide qualification examination.

23. The tour guide is at the core of the reception work. He has to negotiate in a dual capacity, and sometimes he has to face all kinds of material temptations and "spiritual pollution", which embodies the characteristics of the tour guide service. ( )

A, strong independence b, high integration of brain and body c, complex and changeable d, foreign-related

24. An important task after the arrival of the tour group is that this can be regarded as the beginning of tour guide cooperation between the two countries. ( )

A, pick-up service b, guide along the way c, in-store service d, check the agreed schedule.

25. The quality of tour guide service is not only related to the quality of the whole tourism service, but also related to the reputation of the national and regional tourism industry, which reflects. ( )

A, leading role B, marking role C, feedback role D, diffusion role

26. In the long-term historical development, some tourist countries have formed unique customs and taboos. People in this country are taboo to say things like "Congratulations on getting rich", and regard purple and black as unlucky colors. ( )

A, Singapore b, Japan c, Australia d, France

27. Tourists are stung by scorpions and bees. What the tour guide can't do is. ( )

A, try to pull out the stinger B, and wash the wound with salt water.

C. Suck out the poison D through the mouth or straw, and let it take the painkillers provided by the guests.

28. If there are tourists in the tour group who ask for a higher standard room for various reasons, the tour guide should. ( )

A, meet the requirements, but pay for yourself. B, ask the team leader to handle it.

C try to meet the price difference, but take care of it. D, refused to accept or politely declined.

29. In the tour guide activities, it is authoritative to agree on the schedule and announce the schedule. ( )

A. Accompany B, Team Leader C, Local Escort D, Team Leader and Local Escort throughout the journey

30. On the way from Guiyang to Kaili, a Japanese tour group introduced the bridges in China, Guizhou and Guizhou, and told the story of Luban's bridge repair. The tour guide method is as follows. ( )

A, touching the scene, b, highlighting the key points, c, making the finishing point, d, combining the virtual and the real.

3 1. When a tourist requests to transfer food, the tour guide should. ( )

A, ask the travel agency leader b, if it is really unavoidable, meet its requirements.

C, euphemistically refused to let him handle D, agreed to his request and asked him to write a power of attorney.

32. The important link for tour guides to leave a good impression on tourists is. ( )

A. Pick-up service B. Welcome speech C. Tour guide D. Active atmosphere

33. There are strict rules for travel agencies to set up sales offices. The following statement is incorrect. ( )

1. The sales department of a travel agency does not have the qualification of an independent legal person.

B, can provide soliciting, consulting and publicity for travel agencies.

C, can only be established in the cities and counties within the scope of registration.

D, reported to the local tourism administrative department for the record.

34. According to regulations, the scenic spot collects forest products such as specimens and wild medicinal materials. ( )

First, it must be approved by the management organization, and the quantity and scope must be limited.

B, must be approved by the management agencies, under the guidance of experts.

C, must be approved by the management organization, within a limited time.

D, must be approved by the management agencies, within a limited category.

35. According to the regulations, only scientific research and observation are allowed in nature reserves, and the areas where tourism, production and business activities are prohibited are. ( )

A, core area b, experimental area c, buffer area d and peripheral area

36. According to the provisions of the National Cultural Relics Law, China's cultural relics are divided into different grades. ( )

A. Appreciation, historical and cultural value of cultural relics B. Historical, artistic and cultural value of cultural relics

C. Historical, artistic and scientific value of cultural relics

37. According to the Law on the Protection of Consumer Rights and Interests, consumer associations are not allowed to. ( )

A, developing consumer information and consulting services B, supporting consumers to file lawsuits.

C, engaged in commodity management and profit-making services D, engaged in intermediary services.

38. According to the Measures for the Administration of Public Security in Hotel Industry, when a hotel receives overseas tourists, it shall submit a registration form to the local public security organ within hours. ( )

A, B, C, D, 72

39. When organizing tours for China citizens, the team must leave the country as a whole. If it is really necessary to organize a group abroad, the group agency should report it to the examination and approval in advance. ( )

A, the Ministry of Public Security B, the provincial public security frontier organs

C. Domestic and overseas institutions D. Tourism administrative departments

40. The core principles embodied in the Consumer Protection Law are as follows. ( )

1. Operators shall protect the legitimate rights and interests of consumers from infringement.

The state protects the legitimate rights and interests of consumers from infringement.

The whole society protects the legitimate rights and interests of consumers from infringement.

Consumers protect their legitimate rights and interests from infringement.

4 1. The applicant refers to the person who enters into an insurance contract with the insurer and assumes obligations according to the insurance contract. It can be a natural person or a legal person. ( )

A, pay insurance premium b, pay insurance premium c, pay liquidated damages d, and pay handling fee.

42. Whoever sells cultural relics to foreigners who come to visit privately will be fined according to regulations, and his cultural relics and illegal income will be confiscated. ( )

A, public security organs B, the administrative department for industry and commerce

C, the public security organ in conjunction with the industrial and commercial department d, the industrial and commercial department in conjunction with the administrative department for culture.

43. The Opinions of Guizhou Provincial Party Committee and Provincial Government on Accelerating the Development of Tourism proposed that the forest coverage rate of key scenic spots in Guizhou should reach 100% by 2005. ( )

A, more than 40% b, more than 45% c, more than 50% d, more than 60%

Three, multiple-choice questions (each question 1.5 points, *** 24 points) please fill in the English letter () before the correct answer to the question, multiple choice, less choice, wrong choice are not scored.

44. The future trend of tour guide service is. ( )

A, high-tech tour guide means B, Kochi tour guide content.

C, diversification of tour guide forms D, diversification of tour guide methods

45. The main customers of foreign language guides are. ( )

A, China citizens travel in China; b, foreign tourists travel in China.

C inbound tourism of compatriots from Hong Kong, Macao and Taiwan D overseas tourism of China citizens.

46. Andre David and his wife will return to China by international flight after their own travel in Guizhou. The correct options for the tour guide "stand by" are as follows. ( )

Prepare air tickets for them

B. Confirm the delivery time and place 24 hours before delivery.

C. Confirm the time, place and model of the meeting with the driver.

D. Arrive at the airport one hour in advance.

47. The main body of tour guides in most western countries refers to. ( )

They are regular employees of the travel company.

They are not regular employees of the travel company.

C. sign a contract to serve only one travel company.

D. signing contracts to serve a number of travel companies.

48. Xiao Zhang is a tour guide in a museum in Guizhou. He belongs to. ( )

A, scenic spot (spot) tour guide B, local accompanying tour guide C, accompanying tour guide D, and commentator

49. In order to provide good tour guide services, tour guides should constantly enrich and update their knowledge. This is because. ( )

First, to meet the needs of the continuous development of travel agencies.

B the political, economic and social development of tourist destination countries and source countries is constantly changing.

C. Tourism in destination countries and source countries is constantly developing and changing.

D, the cultural level of tourists is constantly improving.

50. The artistic "listening carefully" of tour guides is mainly reflected in. ( )

A, restrain yourself from concentrating. B. active feedback.

C, mutual respect and equal dialogue D, pay attention to proper silence in the dialogue.

5 1. The tour guide should help drivers to strengthen safety awareness during reception. ( )

A, don't rush the driver to speed up in order to catch time.

B. Remind drivers to drive carefully to prevent bad weather.

C. Stop drivers from driving and drivers from driving after drinking.

D, found that the driver didn't rest all night, request reassignment or exchange.

52. The guiding service plays the following roles in various tourism services. ( )

A, left and right coordination b, implementation quality c, front and back connection d, internal and external connection.

53. In the process of providing services for tourists, if there are some inevitable contradictions within and between tourism enterprises, we must deal with the problems and solve the contradictions according to the new tourism professional ethics.

( )

A, respect their work, love their jobs; B, guests are preferred; C, unite and obey d, and take care of the overall situation.

54. The Opinions of Guizhou Provincial Party Committee and Provincial Government on Accelerating the Development of Tourism proposed that Guizhou should gradually develop characteristic tourism to meet the needs of tourists with different grades and different consumption. ( )

A, leisure vacation B, plateau exploration C, cultural relics D, business exhibition

55. An international travel agency in Fujian organized a group to travel overseas, and later found that two people stayed. As a tour group, they should report to it in time. ( )

A. China's embassies and consulates abroad

C, tourism administration department D, public security organs

56. Xiao Zhang, the tour guide, colluded with the designated tourist shops in the scenic spot to deceive tourists, making the tourists of the group buy fake jade in large quantities, which had a bad influence. According to the Regulations on the Administration of Tour Guides, the tourism administrative department can punish them. ( )

A, Xiao Zhang B, Xiao Zhang's travel agency

C, head of Xiao Zhang Travel Agency D, designated shop of tourist attractions

57. According to the Interim Provisions on the Administration of Tourism Complaints, the administrative organs of cross-administrative tourism complaints shall be determined by the tourist complaint accepting organs through consultation. ( )

A.b. Location of tour operators

C, where the respondent is located d, where the damage occurred or where the result occurred.

58. Scientific and technological progress, economic development and social prosperity fundamentally depend on. ( )

A, deepen the reform of state-owned enterprises B, improve the quality of workers.

C, the cultivation of a large number of qualified personnel D, the improvement of the macro-control system

59. The lofty purpose of tourism professional ethics is as follows: professional ethics and. ( )

A, consistency of professional purpose B, consistency of professional status

C, consistency of professional activities D, consistency of employees' interests

Four, short answer questions (3 questions, *** 13 points)

60. Briefly answer the tour guide's ability to deal with various emergencies. (4 points)

6 1. Briefly answer the definition of individual travel and the reasons for its rapid development in recent years. (5 points)

62. Briefly answer the principles of deepening the reform of tourism management system and the principles of Guizhou tourism planning and construction. (4 points)

Five, case analysis questions (2 questions, ***20 points)

63. Mr Mitterrand is the consul of country A in China. On August 5, 2000, he led a business tour group from this country to visit China, and arrived at a hotel in Beijing on August 7 18: 20. Xiao Wang, the local escort, went through the hotel registration formalities for the tour group, issued a room card, and tourists began to enter the room one after another. When Xiao Wang made arrangements and was about to leave the hotel, Mr. Pierre, a group tourist, rushed to Xiao Wang and said to him, "Mr. Wang, Mr. Bill, Counsellor of Country X in China, is my good friend. He is willing to travel with our group. Can you help me with his group activities? " Xiao Wang thought for a moment and said, "I'm still in a hurry. Besides, it's late today. Let's talk about it tomorrow! " "Then Xiao Wang left the restaurant.

Please answer the following questions according to what you have learned (9 points):

(1) What did Xiao Wang do wrong?

(2) How should Xiao Wang correctly handle Mr. Pierre's request?

64. In September 2003, Wu Mou, a tour guide, accepted the appointment of a travel agency and worked as a tour guide in a tour group. According to the travel itinerary, the tour group should visit five tourist attractions in Hangzhou. However, in order to take a group shopping, Wu Mou canceled three tourist attractions without authorization, spent two and a half days taking a group shopping to collect kickbacks, and was complained by tourists. After investigation, the tourism administration department considered the circumstances to be serious and imposed a fine of 5,000 yuan. Wu Mou refused to accept this punishment, thinking that some guests proposed to shop more, which was not their own responsibility, and the tourism administration department imposed a heavy punishment on them.

Please use your legal knowledge to answer the following questions (1 1):

(1) Is Wu Mou's defense valid? Why?

(2) Does the tourism administrative department comply with the regulations? Why?

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