How long does the telecom station study?

Telecom service desk is a post, which refers to the telecom staff who are responsible for consulting, handling and cashing tariff service packages in China Telecom business hall.

The work content is:

Responsible for handling related business (phone bill, broadband, number card, package, etc.) in the mobile business hall. );

Responsible for the daily work of the store front desk (various reports, deposits, audits, business complaints, etc.). );

Responsible for the sales of mobile phones and mobile phone accessories in the business hall;

Responsible for handling related after-sales problems;

Job responsibilities of desk staff

The business desk emphasizes one-stop service to meet customer service needs conveniently, efficiently and quickly. Therefore, the front desk staff should strive to improve their business level, be accurate, and handle every business for customers in accordance with the requirements of service specifications. The main duties of the service desk staff are:

(1) Handle business accurately and quickly according to the requirements of service specifications;

(2) Maintain the order of tables and chairs and appease customers.

(3) customer education

(4) Actively recommend new business.

(5) Keep the dining table and the surrounding environment clean.