Summary of SF point supervisor's work

A summary of the work of department heads at SF point

The first part: Overview of the work of SF point supervisor. 12 On March 20XX, I officially entered SF Express and was assigned to Shanghai FD office to undertake warehouse management. Over the past year or so, with the guidance of leaders and the help and support of colleagues, I have persisted in continuous learning, earnestly performed my duties, and successfully completed various tasks. The summary is as follows:

Learn with an open mind and strive to improve your own quality! Learning is the basis of doing all the work well. In order to constantly improve my business knowledge and do a good job in the warehouse, I have always put learning first, taken it seriously and made unremitting efforts for more than a year. Since entering SF, everything has started from scratch. Although I had an internship in a courier company before, SF's model is more advanced, its management is more scientific, its speed is faster and its service is more convenient. So I learned from the old warehouse keeper their experience, learned from them how to make bags, start cars, receive goods, and deal with problems step by step, and gradually helped the supervisor deal with what he could and share his work intensity! Work hard, do your duty and serve well! For more than a year, I have worked hard to adapt to the new post requirements around the working characteristics and laws of the warehouse, dare not slack off, do my duty and actively help others, and do everything well. First, take the initiative to submit information. Insist on writing materials as an effective way to exercise your writing ability, collect them widely, write carefully and report on time.

At the same time, we also collect information from other branches, analyze their advantages, learn from them, and report the work progress, achievements and practices in the form of information in time, which not only reflects the situation, but also exercises ourselves.

The second is to carefully draft official documents. Every task given to me by the company, every form is overfulfilled, and sometimes I work overtime and revise it over and over again, which obviously improves the writing level and quality of the materials. The third is cooperation. In Horizon and Triumph, tour guides need to do a lot of things and help them share something. I have exercised myself while learning more! Be strict with yourself and consciously maintain the organizational image! The warehouse is the window of the branch, representing the image of the whole branch and the whole SF. For more than a year, I have always adhered to my principles, kept the branch clean, honest and modest, treated people with courtesy, had a strong sense of overall situation and responsibility, and maintained the image of the horizon.

If I were a supervisor, I would handle my daily work well. First, I want to pay attention to the business volume, increase the promotion efforts, let everyone know about SF, and let every customer know the types of SF. The second is to improve the quality of work, so that every express can be sent and received on time, reduce the error rate of work and improve the timeliness of express mail; Third, do a good job in the promotion of new service products of the branch, analyze the problems existing in the promotion, and put forward effective improvement suggestions; The fourth is to develop and manage large customers, maintain them regularly, and guide departments to develop customers; The fifth is to deal with emergencies and follow up; The fifth is to be responsible for the timely recovery rate of accounts receivable and control departmental expenses; The sixth is to train the employees of the department, rationally divide the regions, and objectively and fairly evaluate and reward the employees; Seventh, upload and distribute various systems of the headquarters and district departments, and be responsible for the safety management of the departments.

As for the current good market situation, I think this is an opportunity for our company and a good opportunity for us to expand the market. We should strive for customers abandoned by domestic express delivery companies. Take advantage of our good reputation of SF to increase the development of the market. Increase the development of international components, and increase the development and maintenance of the international market! Nothing in the world is difficult for one who sets his mind to it. Nothing is impossible, only unexpected things. I firmly believe that SF will succeed, and gradually go international, and I will succeed!

The second part: summary of the work of SF point supervisor. Summary of SF operator internship process. I'm an operator in SF Express, working in Xianlin, Nanjing.

The core of the whole transfer station basically revolves around the turnover of the whole goods. The operator's job is mainly to transfer the incoming and outgoing express mail in the four steps of unloading → unpacking → sorting → loading. In these four steps, except for sorting, you don't need to use Qiangba, and the other three steps require Qiangba to scan and record the express mail.

Unloading operation:

(1) When the operator opens the door, he will first check whether the express mail in the car is placed according to the principle of goods stacking. The specific requirements are as follows:

According to:

The principle of "big but not small, heavy but not light, first out and then in, fragile items are placed separately".

(2) Unloading: When the express mail on the car is unloaded on the belt conveyor (unloading platform), the overall unloading speed must be controlled according to the unloading speed.

Unpacking operation: The operator divides the work into the following items:

The first item is to drag the package or cage that needs to be solved on the belt conveyor to the unpacking place, and unpack the package or cage that needs to be solved according to the requirements. In this process, we need to pay attention to the following issues:

(1) Check whether the packaging of the bag is damaged and whether the sealing is normal (2) Check whether the bag label is consistent with the target code marked with a large number on the bag, and whether there is any error; The second item is to unpack and unpack the bags and cages at the unpacking place by the corresponding operators with grab buckets. Unpacking operation is an important step to track customer express in real time. In this process, the package or cage card is scanned first, and then the pieces in the package or cage are scanned one by one. After scanning, check whether the number of packages scanned is consistent with the number of packages.

The third item is to designate the operator to tear off the package sticker attached to the package surface, turn the bag over from the bottom, make the inner lining of the bag become the outer surface, ensure that there is no express mail missing in the bag, and store the bags in designated places.

Sorting operation: Sorting operation is mainly the operation of sorting and stacking the decomposed express according to different standards, and scanning the outgoing parts and outgoing parts. Designated operators mainly stand in different card positions facing the direction of the express mail, and sort according to the area code marked on the express mail. Unload the sorted express mail from the belt conveyor and put it in the pre-planned area.

Loading operation: the loading operation and sorting operation are the same person. To do this, you need to master and be familiar with the area where you are responsible (mainly for Changsha area).

(1) After the express mails come down from the belt conveyor, the express mails at different unloading points should be classified and placed on pallets or plastic racks according to the principle of goods coding.

(2) Items that need to be bagged (except express mail that cannot be bagged) must be bagged or bagged; Then, use grab to carry out packaging work.

(3) The subdivided express mail can be loaded directly by the minibus.

(4) The last important step is to turn off the car, start the bus, enter the relevant interface, scan the bar code of the car license plate for express loading, and then scan the bar code of the car license plate to turn off the car, and the whole loading operation is completed. Some suggestions were integrated by me during SF. Based on my own understanding and understanding of the express delivery industry, I put forward the following suggestions from the work content:

(1) Improvement of alphabet codes in first-class cities: As far as I know, the people who are really familiar with the codes in various regions are those who are experienced, basically because of their proficiency in business. If the code can be designed according to the pinyin letters of the region name, it will be more conducive to new employees to master business knowledge (for example, the eastern point can be abbreviated as DC).

(2) Loading and unloading is a relatively manual activity for express delivery companies, and it should be standardized and organized in this work. The daily operation team leader can organize the activities of handling workers, and count them into performance pay according to the handling times and load, which can stimulate the enthusiasm of employees for loading and unloading.

(3) The weight of the sub-parts shall also be indicated. Many times, when a damaged part needs to be treated, it is necessary to determine whether the damaged part is missing during the treatment, but many sub-parts only mark the number of parts on the mother part, and the weight of the sub-parts is not marked on the destination, which brings difficulties to the work.

(4) Strengthen the understanding of overseas national conditions, markets, laws and regulations. At present, SF's overseas market is not very wide, only Singapore and South Korea have opened services, and the strength of the four major international express delivery companies in the rail market is stronger than expected, so they must be prepared to fight hard. Of course, this area needs to strengthen the cultivation and reserve of foreign language talents. Harvest and Experience During my internship in SF 1 month, I gained a lot. During my internship, I deeply understood for the first time how an express mail finally reached the customer through a specific process, how every detail in this process needs to go through a series of handover processing, and how to have a good attitude in the face of problems that will arise at any time. For example, as an information officer, you not only need to keep timely information communication with the opposite airline group, airport delivery personnel, supervisors and regional operators, but also need to deal with problems that arise at any time in time. Being able to communicate every message in an orderly way is also an important guarantee to ensure the timeliness of every express delivery. Facing the development of this work, what I feel most is to have a good attitude. The work of an information officer involves a lot of work, so the professional knowledge needed is also the richest. Rome was not built in a day, and knowledge is accumulated over time, including the ability to deal with problems. In addition, I have mastered some basic skills in operation, such as quick operation of grabbing, including scanning express mail, uploading data, loading and unloading cars, etc.

There is also the use of some small forklifts and so on.

As an industry, with the development of market economy, the express delivery industry will show an upward trend in the market. The huge profit margin of the express delivery industry attracts more and more companies to set foot in one after another, which is undoubtedly a good thing from the market point of view. The main body of express delivery service is diversified, and the market pattern of coexistence of state-owned, private and foreign express delivery enterprises has been formed. The competition mechanism can only encourage enterprises to constantly optimize themselves in the market and provide the best service for customers. This is also the rules of the game in this market, and only by following it can we be in an invincible position.

This is the first time for me to leave school, face my first job as a student, go from textbooks to practice, and get to know the development of an industry for the first time. What I learned here is not only the understanding of a job and an industry, but also the culture, management and connotation of a growing enterprise. I believe this is a fortune in my life.

Chapter three: summary of the work of SF point supervisor. Time flies. 20XX years are about to pass. Looking back on this year, I can't help feeling a lot ... time flies, and another year has passed in a blink of an eye. For each of us who pursues progress, it is inevitable to make an "inventory" of ourselves at the end of the year, which is also a spur to ourselves. As the customer service specialist of Rich Company in Dongguan Shunfeng, with the correct guidance of the leaders of Rich Company and Shunfeng Company and the mutual help of my colleagues, my work can be carried out smoothly, with outstanding focus and keeping up with the company's various work arrangements. In order to sum up the experience and overcome the shortcomings in the work, the work of 20XX is briefly reviewed and summarized as follows, which can be roughly divided into four aspects:

I. Personnel management:

Personnel management:

20XX entered Dongguan Shunfeng Company in August. When I first joined the company, our company dispatched only 52 employees in Dongguan Shunfeng. In just over three months, by the end of 10, the number of dispatched employees had risen to 83, and there were *** 13 resigned employees.

During this period, according to the actual needs of SF, a group of operators were recruited reasonably.

Standardized the files of all on-the-job and resigned personnel, established a complete electronic file, strictly reviewed the files of all employees, and supplemented all incomplete information. Attached table is the monthly entry and exit table:

Last month, the number of people was 0 10 15 32 44 50 67 730. This month, New Resources Group recruited 0 0 0 0 0 0 0 0 0 0 internal introduction 00000000 internal recruitment 19 13 8 1654. 38+0 8 12 12 0 subtotal1519181200 Normal resignation 0021/kloc-. 0000000000000000000000000000000000000000000000, automatic resignation 000010010000000000, full employment, subtotal 002 12 1600 this month. Number of people1015 32 44 50 67 73 8310 20xx-04 20xx-05 20xx-06 20xx-07 20xx-xx 20xx-xx 20xx-10 20xx.

2. Abnormal situation and treatment of the factory in 20XX years:

In 20XX, an industrial accident and a medical accident happened in Shunfeng, Dongguan, both of which happened to the same employee Su Lu. The industrial accident occurred on July, 20XX 10. The cause of the accident was that the employee accidentally crushed his right thumb when unloading, and the person in charge of our company reported the industrial accident of the employee in time on the same day. With the help of SF leaders and employees, employees' injuries recovered quickly. On August 3, 20XX, I collected the employee's work-related injury treatment expenses and other materials needed for work-related injury acceptance, and handed them over to the social security person in charge of our company for handling. On September 7th, 20XX, Qingyuan Social Security Bureau appraised the employee's injury. The employee was finally identified as a 10-level disability, and now Qingyuan Social Security Bureau has reached the final stage of expense approval. The medical accident occurred on June 65438+1October 65438+June 6, 20XX, and the employee had to be hospitalized because of multiple stones in his right kidney. On the day of the accident, I faxed the employee's medical accident report information to the person in charge of social security of our company in time. With the approval of Qingyuan Social Security Bureau, the employee underwent kidney stone surgery on June 65438+1October 65438+1October 8, and was discharged from Sulu Road Hospital on June 65438+1October 3. On the same day, I sent the employee's medical bills, invoices and other necessary materials to Guangzhou head office by express delivery. Now Qingyuan Social Security Bureau is still further handling this medical accident.

Three. Management in 20XX years

1. In terms of the management and signing of labor contracts, sign labor contracts with employees in time and send them to employees themselves, SF Company and Ricky Company at the same time. In the daily communication with the head of SF human resources department and colleagues, I found that there were some problems in signing the labor contract in our company. In terms of labor remuneration, the wage standard for the third item "other forms" previously filled in by our company is 1700 yuan -2000 yuan/month. After consulting the personnel director of SF Company and the leaders of our company, this item is filled in as "post salary+performance salary+overtime salary", which makes our company's labor contract more reasonable and standardized.

2. In the usual work, keep in touch with colleagues and leaders of the Company and SF Company in time, put forward problems in time and solve them in time:

During the salary payment period in May and September, seven employees of our company and those dispatched by 15 received an extra social security of 82.4 yuan. After receiving the employee's complaint, I immediately contacted the head office to confirm its authenticity, and then contacted the labor director of SF Company to find out the original reason: it was caused by the mistake of the financial staff of SF Company. In the end, all the seven employees whose social security was withheld in May were returned when they were paid in August, and the salaries of the 15 employees whose social security was withheld in September will also be returned when they were paid in February, which effectively solved the abnormal wages of our employees. From June 5438+ 10, it was decided through communication between our company and SF that the operator recruitment of SF Company was initially reviewed by our administrator, and then filled in our data sheet, and then reviewed by the transfer manager. After the trial work is qualified, our company will issue a medical examination notice. In order to do a better job and correctly guide new employees to take up their posts, I formulated a medical examination notice and pre-employment instructions, which were revised and reviewed by the leaders of our company and SF Company, and finally stamped with the company seal. In this way, new employees will be clear at a glance after getting the medical examination notice and pre-job instructions.

3. Hold a staff symposium in time to strengthen staff team awareness: 20XX 165438 10. On October 5, due to the impact of the financial crisis, according to the requirements of the head office, a symposium on "Cherishing current job opportunities and improving work enthusiasm" was held in time to stimulate employees' work enthusiasm. At the same time, it also strengthened team building, improved the overall quality of the team, and established a new image of the company as pioneering, innovative, pragmatic and efficient.

The new year means a new starting point, new opportunities and new challenges. With the existence of the official gang, it is both pressure and motivation for us, and I am determined to make persistent efforts to meet new challenges. In 20XX, I will start from the following aspects:

1. With the continuous development of the company, communication should be the key to my work, especially with the leaders and colleagues of our company and SF, and the dispatched employees of our company. In the next year's work, we can hold more employee seminars, which can not only enhance the feelings between the company and employees, improve the enthusiasm of employees, but also grasp the existing problems of employees in time and solve them better. Effective communication is necessary and necessary. Only by effective communication can problems be found and solved.

Second, the management work is more detailed and clear. Only a good management system can be more recognized by customers, and meticulous management can also improve our work efficiency and reduce some unnecessary troubles. As the saying goes, "the difficulties in the world begin with ease, and the great things in the world begin with detail." As long as we work harder, communicate more and have a stronger sense of responsibility, I believe our company will become stronger and stronger.

Third, assist departments to work and strengthen team building.

Continue to cooperate with SF company and all departments of our company to help deal with various emergencies.

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