Human resources knowledge: the "six hearts" of human resource managers

Although modern human resources management has not been in China for a long time, it has achieved rapid development in China. However, due to time constraints, many people’s understanding of it is still based on Western theories and practices. I Personally, I feel that an excellent human resources manager needs to cultivate his heart regularly. "Everything comes from the heart." Specifically, human resources managers need to cultivate the "six hearts":

1. A heart of service. As we all know, the human resources department is not the core department of the company, but a service and support department. At most, it is only a strategic partner of the company. Therefore, human resource managers must always put service first. When it comes to service, many people We will think of hotels, airlines, etc., and think carefully about what waiters and flight attendants do. It is worth learning from. What does service mean? It means that you have to endure a lot of grievances, it means that you have to proactively and enthusiastically help others, it means that you have to think much more than others, it means that you have to do very small and tedious things, it means that your rewards may not be It will be very high, which means that it is often not you who gets the praise... Therefore, when human resources managers encounter unsatisfactory things at work, think more about yourself as a service staff, and you may feel much better.

2. A tolerant heart. Since most human resource managers deal with people, and people come in all kinds, some are straightforward and unabashed; some are reserved; some are fussy; and some have poor character; Some people like to take advantage of others; some people like to flatter others; some people like to make small reports; some people are slovenly... In this case, human resource managers must learn to appreciate the advantages of others, because "there is no money" "No one is perfect." If all you see are the shortcomings of others, then when you are doing work, you will definitely be emotional and dislike others. But looking displeased at other people's eyes is precisely because one's own cultivation is not enough. Therefore, an excellent human resources manager must treat everyone around him with a tolerant heart.

3. A fair and just heart. Since almost everything the human resources department does involves the interests of employees and the company, it is very important to maintain fairness and impartiality when dealing with various issues. For example, when recruiting, can you control the "reasoning relationship"; when adjusting salary, can you Whether you can objectively evaluate people you don't like; when dealing with employee disputes, whether you can objectively and impartially deal with the rights and wrongs of supervisors and ordinary employees; when formulating rules and regulations, whether you take into account the balance of interests between the company and employees ; In the face of the pressure of interpersonal relationships, can you stick to principles and think for the interests of the company... At work, human resource managers will also face other pressures, but how to become a person that employees trust, I feel like the words of Mengniu President Niu Gensheng It is said very well: Small victory depends on wisdom, big victory relies on virtue.

4. An understanding heart. Since the human resources department has to deal with line departments every day, many times, human resource managers need to often consider problems from the other party's perspective, which is what we often talk about in communication: empathy, understanding the other party's difficulties, and understanding the other party. Seemingly unreasonable demands, understanding the other party's situation, etc.; also, when dealing with employee relations, when encountering issues such as compensation and compensation, human resources managers may wish to ask themselves: What would I do if I were him? Don't let others mention the law and it will reflect that this person really cares about you! We often talk about smooth communication, but I always feel that poor communication is often caused by not understanding or not understanding the other party, which will lead to unnecessary misunderstandings. For example, the human resources department wants to conduct training, but the business department always says that it is not available for this and that. The human resources manager will feel that the business department is not cooperative, but have you considered that your time arrangement may be unreasonable? Can we find a time that everyone agrees is acceptable? ... If you learn more about the actual situation, it is not difficult to solve such a problem.

5. A heart for learning. Human resource management has made great progress in China, but the rapid development of enterprises has put forward higher requirements for human resource managers. Therefore, learning is particularly important, from the six modules of human resource management to the knowledge of labor regulations. , as well as psychological knowledge, financial knowledge, etc. In actual work, human resource managers can improve themselves by participating in training, salons, reading books, the Internet and other learning methods. If we keep eating with our own capital, The final result is to be eliminated by the company or the era.

6. A self-disciplined heart. Since human resource managers represent the company, they must always pay attention to everything they say and do, such as your communication style. Do you strictly abide by the company's rules and regulations? Can you control yourself when you encounter some so-called temptations? ........."Confucius said: Don't do to others what you don't want others to do to you.

As the spokesperson of the company, if human resources managers themselves cannot exercise self-discipline, how can they require other employees to adapt to the company's culture, values ??and systems?