The method of bypassing the front desk in sales skills

In the process of telemarketing, we always encounter such an embarrassing situation, that is, the phone always calls the front desk of the customer company, and the sales result cannot be achieved. Let me share with you the way to bypass the front desk in sales skills. I hope you will be satisfied.

The method of bypassing the front desk in sales skills

1. Look for the boss's name when looking for information. When you make a phone call, go directly to the boss. If the other person asks me who I am, I will say that I am a customer or a friend, so I have a greater chance of finding it; Pretending to be the boss's friend/customer (The departments that have business ties with the outside world are getting better and better, such as personnel recruitment, sales, marketing, advertising and procurement. )

2. Prepare more telephones of this company, make calls with different numbers, and different people will have different reactions when answering them, so the chances of success are higher.

3. Just turn to the extension and ask again (don't press 0 to turn to labor), maybe to the salesman or the personnel department, so as to avoid the front desk, and then see how to communicate with non-front desk personnel, maybe to the boss, hehe!

Tell the front desk directly the benefits you will bring to the company, or the importance of doing it, so that she can't refuse!

If you think this customer has a bright future, don't give up. You can find another colleague to help you, test your colleagues and learn new methods by the way!

6. The situation is serious (making it impossible to handle) For example, (to the real estate company) Hello, I have a building to rent, and I want to talk to the boss of your company. I want to know the name of your boss? Another example: (for advertising companies) Hello, I'm from Beijing Evening News. Who is the boss of your company? Let's talk to him about agency!

7. Hello, I am www.5 1job, and your company has registered the recruitment information with us. Who is the legal person of your company? Because we want to check your relevant credit situation!

8. Exaggerate your identity! For example: Hello, turn to your manager Li (louder)! Am I? Manager Wang of the company!

9. I used the two meanest methods in history.

Suppose we know the boss's surname is Li.

Hello, this is++company.

Hello, is Uncle Li there? I am his nephew!

DuDu-turn around

Do you know the boss's last name?

Hello, this is * * company.

Hello, company. Are you in the * * building? I'm from the power company. There is something wrong with your electricity bill this month. Please go to the administration department.

It is easy to deal with them. As long as you have the desire to conquer them, there is a way!

10. Threat method!

1) Miss, this matter is very important. Can you make a decision? I am in a hurry. Please pass it on to your boss (or person in charge) at once.

1 1. Hello ... Is Mr. Li there?

No. Where are you?

A: I come from Quanzhou. My surname is Zhang. What's his telephone number?

Keep your voice down. Usually the front desk will tell your boss about his mobile phone.

12. Front Desk: Where are you?

Answer: Xiamen, just arrived in Fuzhou, I have something important to ask your boss (say it if you know the name).

Front desk: I asked you where and which company? !

Answer: Miss, what's your last name? I'm not used to your asking questions like this, you know? ! (Strong tone, patting the table to talk) If you are here, transfer it to me now, if not, bring your mobile phone!

13. Miss, Mr. Zhang may have something urgent for me. He called my cell phone. Is he still in the company? I'll call back, thanks.

14. Hello, my name is Huang, and I am a new employee of Xiamen Ministry of Commerce. I hope to have a good communication with you. I think this method is useful to bypass the front desk sometimes.

For other places, the official way: Hello, I am (Xiamen), entrusted by the relevant state departments, looking for the general manager of your company!

Locals: Me? Hello, general manager?

Miss:? what can I do for you?

Me:? what's up

Miss:? Which unit are you from?

Me:? I am Huang. ?

Comments: Miss will think that we are familiar with the general manager when she hears our names. This method is really good. Give it a try!

15. 1) There are many local bosses in Huizhou, so I just said, "Is the boss there? What's his telephone number? "

2) Sometimes after knowing the boss's last name, I will say, "Is boss Wang there?"

If not, just say, "Has he been to our company? Why hasn't it come yet? How many mobile phones? "

How does telemarketing bypass the front desk?

First, the preparation before the call

1 First of all, you should have enough self-confidence, adjust your mentality, and believe that you have the ability to do this well, because sales involve negotiation, and you should have enough self-confidence to do your own negotiation.

2. Know yourself and yourself, be familiar with your own business, and learn as much as possible about the nature and information of customers.

Before calling, many of our salespeople didn't seriously consider the organizational language at all. As a result, after the phone call, I found that I didn't say what I should say, and the sales purpose I should achieve was not achieved.

4. Be prepared for the dialogue, mainly if the front desk may refuse.

5, pronunciation, intonation, tone, enthusiasm, emotional state, appeal, etc. A person's voice can be changed, and different voices are used for different people.

6. Prepare corresponding work, mainly recording tools.

Telemarketing skills to bypass the front desk

(A) to deal with the top ten obstacles commonly used at the front desk

1、? He has no time? ,? He's in a meeting? ,? He's on a business trip?

Bypass the front desk: obviously, as soon as we hear this sentence, we can feel that the other party is very impatient. Maybe she is in a bad mood today, or maybe she is too busy to answer your phone now. All we can do is push each other to the wall so that she can't refuse you. We can ask each other this way: When is the best time for me to call before I can reach him?

2、? He doesn't listen to the salesman?

Bypass the front desk: the other party must have received countless such calls before, because now all kinds of telemarketing are widespread, such as invoices, website construction, website promotion, booths and advertisements. As the boss of a company, it is impossible to ask him to answer all the calls. You must find another person in charge. You can ask each other like this. Can you transfer me to the financial (technical) department? I have some documents about government subsidies to send to him?

3、? No need?

Bypass the front desk: A Unless the information you searched before is not comprehensive, it is impossible for him not to need your product. The other party needs the first car. You really recommend the elevator to each other. How is it possible to find it? B Now that you know that the other party must have a demand for your project, it proves that the other party already has a fixed partner, or the project you recommended is nothing new, which leads to the other party's resistance to your call. We can ask this question: Can you be responsible for this sentence?

Please send a fax.

Bypass the front desk: Many times we send a fax to each other confidently and then wait in the office? Good news? Actually, we both made a big mistake and sent faxes to each other. We don't know whether this fax really reached the hands of the parties. Even if he does receive it, he will leave it after reading it. Over time, he forgot about it. If you call again, he will definitely ask who you are again. What is this? So I suggest that sending a fax is not as good as generating electricity.

Sub-mail. Because fax is not a special offer or sales contract after all, the other party will not attach too much importance to it. We can answer like this. I want to send him an email. What's his email address? Of course, double insurance is the best, and you can send an email or fax. Fax is not completely bad.

5、? We'll give you an answer later?

Bypass the front desk: this is obviously perfunctory. The other party has a completely irresponsible attitude. We have to understand that we really provide channels for each other, and we don't want to sell our products to each other. Turn this thinking into the customer's idea, otherwise the other party will be another matter. Answer:? When is a good time for us to contact you?

6、? Who are you? Where is it? What can I do for our boss?

Bypass the front desk: Could it be that the big bosses specifically told the front desk? The answer is yes, which is the most basic common sense at the front desk of every company. Without the authorization of the boss, the front desk is generally afraid to filter incoming calls casually, so when making a phone call, the merchant should try not to explain its purpose and identity to the front desk. When the person you are looking for answers the phone, you should sincerely indicate your purpose and identity. At this time, we can put on a high profile, tell a beautiful lie and force customs clearance? We have an appointment with your boss? Does your boss want me to call in? In short, there is no fixed publicity for customs clearance, only ever-changing customs clearance skills are waiting for you to play.

7、? Why don't you send us a document?

Bypass the front desk: Many times, this is what we do in sales, but in fact, we sent ten documents and didn't receive a phone call from a customer after receiving our documents. I don't know if everyone feels the same way. The information has been sent out, not to mention the order, and there is no ordinary telephone inquiry. So what we really need to do is not send messages to each other hopefully, but find the person we want to talk to face to face. what do you think? We can answer this question:? I have already sent it. I want to ask him what he thinks.

8、? Our application plan has been shelved?

Bypass the front desk: this may be because the other party has cooperated, or it may be that the other party has really shelved the application plan. We must never doubt that our customers have partners. What we care about is whether the other party understands the deep-seated benefits of the project application, whether it pays attention to the customer's trends and whether it cares about the customer's next plan. Answer? When will you have new projects and new application plans, and we can provide you with the best service? Or? We can ask the person in charge to help you analyze the reasons and see how to improve the success rate next time. ?

9、? I don't know when he will finish the meeting.

Bypass the front desk: the meeting time is generally 2-3 hours, and many companies will choose to hold the meeting on Friday afternoon or Monday morning. So pay special attention to two time periods. When we know that the other party is in a meeting, we should avoid these two periods and call the other party in the morning. When we know that the meeting is over, you can call others in the afternoon. Don't disturb each other repeatedly knowing that they are in a meeting. You can also ask this question on the phone? Then who in your company will know?

10、? He is on the phone. Can you leave your name?

Bypass the front desk: the front desk calls you twice in a short time, and she will get bored, so when you call the other party for the second time, it is likely that she will make things difficult for you. So, when you know that the person you are looking for is talking, you'd better not hang up and tell the other person your name. Answer:? Let me wait on the phone for a while. Thank you?