Please come in if you know about the cemetery in Shantou.

At the beginning of the new year, in the past year, through the joint efforts of all staff, serious resolutions, and the planning management system developed and built by the executive director of our board of directors, the construction scale has been further expanded, and the overall landscape has been greatly improved. The number of customers has increased rapidly, which has been recognized by customers and is becoming more and more popular.

In the second year of ××× construction in 2004, we followed the development goals of combining traditional and modern humanistic landscape with natural landscape, combining personalized art with popularization, and combining social benefits with economic benefits and welfare, focusing on the following aspects:

Indicator completion

Mausoleum building: There are more than 2,003 sets of various tombs in the building, including ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

2. Sales: According to the market demand, in order to meet the needs of customers at different levels, the company adjusted the tomb price according to the serious regional differences, and launched mid-range tombs, ultra-low-cost tombs built in 2005, and some high-end tombs. Since its launch, the customer response has been very good. In 2004, all kinds of tomb sets were sold, which was ×× less than that in 2003, and the sales income was ××× yuan, which was ××× yuan more than that in 2003. Compared with 2003, although the sales cycle is reduced, the profit is increased. Sales of vertical burial tombs ×××××××××, a set of single tombs and a set of ashes tombs ××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××

3.XX sets of finance and mass graves, performance: XX. Total income in 2004 was RMB ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× }

Constantly improving enterprise management has laid the foundation for the "Eleventh Five-Year Plan" of cemeteries.

Modern business philosophy and modern management, including the cemetery service function of construction quality, support the organization of employees and management system. To this end, since 2004, the company has taken improving the management level of enterprises as an important agenda, further moving towards standardized management and building a cemetery.

1, update laws and regulations to speed up enterprise management.

First of all, update the "meeting rules" to convey the spirit of the general manager's office meeting after the implementation of the weekly meeting of each department; The development of department ventilation management and the construction of cemetery are easy to master, understand and find problems, and solve meetings between designated departments and companies, so as to speed up information transmission and implement problems in time.

Secondly, in order to participate in the past, being late is a kind of slowness, doing well and doing badly, making schedule, time and attendance management, vacation regulations, overtime standards and establishing normal work order, employees can be the first chapter.

Follow. In order to improve the quality, ability and enthusiasm of managers, performance appraisal procedures are formulated to evaluate the situation and ability of each manager, and the evaluation results are used as the basis for bonus and post adjustment, so as to stimulate the enthusiasm of employees in various ways, form a good atmosphere of hard work and concern for enterprise development among employees, and promote enterprise management.

2, improve the organization, and gradually move towards standardized management.

In the past, cemetery construction, internal and external contact, material procurement and engineering department management led to heavy workload and chaotic management. In order to prevent this management, it is responsible for the management of cemeteries and internal and external coordination departments. On the basis of the establishment, loopholes appeared in the original five departments. Set up a general affairs department to be responsible for the procurement of vehicles and all materials sold by the company. Change, because of the establishment and operation of these two departments, the job responsibilities are unclear, the procurement approval process is unplanned, the detailed work management and external coordination of the cemetery are improved, and each department performs its own duties and coordinates with each other. The standardized management of enterprises has played a decisive role.

More centralized and effective management of cemetery sales and publicity, the establishment of sales and development of sales management system and evaluation methods, according to the needs of the market and customers, created an innovative and refined sales work under the new situation.

Legal consultants, cultural consultants and management consultants were hired. Every year, their scheme has played a great role in the company's culture, legal consultation and administrative dredging of the company's standardized management, reaching a new level.

3, go out to study, please come in and guide, speed up the development of the cemetery.

Although we started late, the starting point was very high. In enterprise management, the construction should take fewer detours, and the company leaders should inspect, visit and learn from the construction management mode outside the province, learn from the advanced experience of the same industry, and sum up and determine the five construction and management objectives of "environmental gardening, diversified burial styles, modern design, artistic management and humanized service" according to the local actual situation. In order to see if all the employees of this company have a learning effect, we invited the most advanced cemetery-Shanghai Fushou Garden × General Manager to teach privately. Under the guidance, through the adjustment of recruitment agencies, the administrative work has been further improved, and the forms and fields of the first batch of ×× funeral propaganda and help sales personnel have also been cultivated. In the past six months, you can actively participate in our sales team, constantly sum up experience in your work and improve your own quality, so as to gain the trust and high recognition of customers and lay the foundation for the development of the cemetery.

The first page of the plan to build a cultural cemetery publicizes BR/>

A modern cemetery needs new management ideas. Starting from culture, a series of activities have been planned around the construction goal of the Eleventh Five-Year Plan, and good results have been achieved.

1。 "Ai Bing" as the theme, vigorously promote the funeral management regulations.

Tomb-Sweeping Day and the Civil Affairs Bureau's "Ai Bing" as the theme of various mainstream media and public service advertisements.

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Hanging on the streets and publicizing in communities will help people to deepen their concern and understanding of Ai Bing religion, get rid of bad habits and feudal superstitions, and promote the work in various fields in Ai Bing. BR/>；

2. Colorful naming activities

Plan ahead and take part in more prize-winning activities in the city. Submit hundreds of copies, and finally determine according to the degree, xx years × months × days × months × days × months × days × months × days × months × days × months × days × months × days × months × days × months × days × days × months × days × months × days × months × months × days × months × months × days × months × months × days × months × months × months × months × days × months × months ×

3. Reports on the publication of cemetery ideology and culture in various places.

Focusing on this idea and cultural cemetery, the highest cemetery culture, we have carefully planned and written a corporate publicity material-"×××" report, which includes cemeteries and cemetery trends. This way of direct communication with customers is simple and easy to understand, and customers have affirmed us. Constant? The report of "XXX" was published for the construction and development of the cemetery. In the planning, it will also use its flexible writing to reflect the cultural characteristics of XXX.

4. Introduce art tombstones to reflect culture? Characteristics of cemetery

In 2003, after the company's senior leaders visited Shanghai Fushouyuan Cemetery, they summarized the overall planning of the cemetery. The scenic spots should pay attention to the design of culture and art, and the tombstones changed the "sparkling" scene where traditional tombstones can be seen everywhere. Therefore, the company has large-scale tombstone and stone production and processing joint ventures in two countries in Shanghai.

5. It embodies humanistic care and organizes customer associations.

Contact the feelings and friendship between the cemetery and customers, and hold the first customer friendship meeting to listen to the opinions and suggestions from all walks of life. Through mutual exchanges, customers can see the bright future of the cemetery and understand the significance of the cultural cemetery form. The brand concept of "×××××" has improved the social reputation of the cemetery in the eyes of customers and further embodied the concept of "humanized service" in the cemetery.

6. Excavate cultural resources and launch the "Red Army Garden Planning"

The core of building a cultural cemetery is the cemetery culture that needs to be recorded, which has a special historical background of modern history and China revolutionary history in China. The Red Army has become one of the most representative historical and cultural heritages. The old Red Army made full use of this unique resource and set up a park-Red Army in the cemetery, and discussed, studied and planned it, making it the base of revolutionary traditional education. Later generations reviewed the revolutionary history and paid tribute to the revolutionary pioneers in the park, but it also reflected the development goal of the humanistic memorial park under the root of the people-oriented cemetery culture.

4. Do a good job in infrastructure construction and speed up the construction of cemeteries.

In the second year of cemetery construction in 2004, in the long-term development of this year, the cemetery made an overall plan and increased infrastructure investment. Through the efforts of all the staff of this institution, the cemetery looks greatly improved. It took four months, invested trillions, made on-the-spot investigation, planned and designed the Architectural Design and Research Institute [seeNo. * * year * month * day * month * day * month * day * month * day * month * day * month * day * month * day * month * day * month * day * month * day * month * day * month * day * month * month * day. Built-in ash wall× m, repair the pump house of Block A of× cubic water building1; Temporary ×× meters; Help banks; Hardening the cemetery road × m In short, the task of the authorities in 2004 was very heavy, but all the staff worked hard to overcome all difficulties, strive to do a better job, constantly sum up experience, improve the quality of the project, and basically completed the tasks scheduled at the beginning of the year on schedule.

5. Pay attention to improving the environment and accelerate green building.

The main supporting projects of afforestation cemetery will incorporate the long-term development goals of the cemetery built in the park and the cemetery into the cemetery development plan, and are willing to invest money. Since 2003, ×××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× At present, graves and cemeteries are built on both sides of the main road, and local green belts are formed. The environmental protection principle of our cemetery is to build a green cemetery. However, due to the lack of professional and technical strength and too many reasons for transplanting, some of them are too hasty, and beautifying the environment will cause great losses and affect the realization of the environment along the garden. The construction goal in 2005 will be the reason why the greening department, which focuses on the environment, has a big task and weak technology.

Greening planning should go to the cemetery in advance, ask and work hard in many ways, improve the cemetery environment, and strive for a new look in the new year.

Sixth, increase sales efforts to promote the development of cemeteries.

The business building was decided by the company, and various measures were taken to publicize it widely, improve the service attitude and quality, strive to win the trust of customers, and gradually embarked on standardized sales work. Mainly in three aspects: BR/>

Improve service attitude, improve service quality, perfect service function and strive to satisfy customers.

The business department is the direct window to contact customers for the first time, which is directly related to the overall image and interests of the company. All staff can realize that in order to develop into a modern advanced cemetery, all salesmen's construction and modern quality management and quality, sincere service can provide warm and thoughtful service for every customer, and they can accept, patiently and meticulously choose graves for every customer and go through formalities. Constantly improve the service level, touch customers, in order to avoid unreasonable troubles and dissatisfaction of customers, and strive to do everything for customers with full enthusiasm and patience. No disputes with customers in the past year? Especially the shop assistant and two comrades, they are patient and meticulous with customers, have a kind attitude and are responsible for the company and customers, and are well received by many customers. In addition, in order to improve the service function, the new van is used to transport customers up the mountain to visit selected places. With the increase of this service, many customers have left a good reputation, which reflects that the humanized service of the cemetery has been implemented and has also played a certain role in promoting the promotion of the cemetery.

2. Improve procedures and files, standardize operations, and promote more comprehensive and standardized management.

Print 5000 copies of your own "convention form" and print triple "for customers who have different reservations and payments for 3000 tombs, newly release the donated tomb registration documents. The content is complete and clear at a glance, which improves the work efficiency and meets the regulatory requirements.

In the process of burying the tombstone of the deceased, it is basically incomplete, not burial, to strictly perform procedures, collect evidence, register in detail and check carefully. Print inscriptions in various fonts and unified formats to facilitate customers' choice. The inscription format that customers don't understand has buried the names of the deceased for two years and set up a monument without any mistakes or mistakes.

Actively publicize and expand influence, enhance taste and promote sales.

Salesman X took office in July and hired X members. After careful training and examination, after several months of hard work, it has played a certain role in promoting the reform of cemeteries and funerals, and promoted the promotion and sales of the whole city.

First of all, the newspaper "××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××××× Advertisements point directly to their own units and systems. Although the effect is not obvious, they try various forms of publicity. The experience of exploration. Fifth, after the promulgation of the Interim Measures for the Administration of Government Funeral, the management of salespeople promoted the funeral reform, followed the trend, actively publicized the government's policies, and achieved certain results. 6. The salesman publicized, took the initiative to visit the selected tomb, fixed the customer service of the tomb, made a door-to-door journey, and guided the signature to help the elderly pay according to the explanation of the tomb. The sincere service won the satisfaction of customers.

Seventh, strengthen logistics management and give play to the role of guarantee.

In the past two years, financial management has embarked on a standardized channel. In the case of few people, in such a sales year, 1, 1 reconciliation, capital construction projects are accounted for item by item, and personal bookkeeping and family accounting are carried out. On the same day, the charges for depositing sales funds into the bank were strictly implemented in accordance with the financial system. This speed of capital turnover has strengthened the construction and management of cemeteries and played its due role. Since the establishment of the General Affairs Office in August, it has been responsible for the procurement of all building materials and household goods. ***4 Some of Comrade's main tasks are conscientious. They not only pay attention to quality and procurement, but also strictly control prices and strive to reduce expenses. Strictly speaking, receiving storage can save costs, plug loopholes and promote management for companies.

Since August, we have specially dealt with and assisted a series of new rules and regulations led by the company, and improved them according to the whole filing.

Handling gauge? Then "document collection management office, sort out, file, file and save your work." All documents produced are declared by category and retention period. After preservation, they are organized and easy to find. At the same time, it has played a good logistics role in tourist reception, document drafting, printing and meeting arrangement.

One year later, Qi Xin, all the staff, worked together and cooperated closely, basically achieving the goal at the beginning of the year. The quality of the staff was greatly improved, the service quality was significantly improved, and some aspects were better. Compared with 2003, many comrades love their work, perform their duties and highlight their work, such as business units, general affairs departments and general affairs departments. I hope all the staff will work hard in the new year.

8. Lack of problems

Our contribution to construction and development is in the early stage of development. There are some non-conforming problems in construction and development, as well as some mistakes and shortcomings, mainly as follows:

(a) due to lack of professional knowledge, experience and study, resulting in heavy losses. Although there are objective reasons in the exercise, subjective responsibility is also one of the important reasons. To this end, we must learn from experience and lessons to prevent similar problems from happening again.

(2) Our service system is not perfect, and the existing services cannot meet the needs of customers. Therefore, in the new year, we will strive to improve our organization and provide additional services to meet the needs of customers as much as possible.

(3) The low sales volume can't reach the construction speed that does not meet the normal calculation ratio, which is also related to our failure to stop the chaos of mass graves. Some salespeople are not motivated enough to work. You can't finish the task by the month, which will affect the sales progress. Next year, we must improve it to further increase the sales of cemetery trot.

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(four) safety awareness has not yet been put in place, the first maintenance worker accidentally injured his leg on the shore; The iron fence and shelf fittings of the cemetery water were stolen, causing certain economic losses in the tomb. ? It must be in 2005.

(5) The project contracting team signed the labor agreement on the basis of XXX's working team, but put all kinds of safety first, and strictly take responsibility at different levels to ensure safety. At the end of the project, the unsettled part of the construction team may not be settled according to the contract signed at the beginning of this year, which will add a lot of unnecessary troubles. We should take a warning, avoid the influence of labor and other problems on the project progress in 2005, and establish and improve the employment system.

(6) Although the management of enterprises has been greatly improved, there is still a big gap between them and foreign advanced cemeteries. Otherwise, it will be more difficult to realize the "Eleventh Five-Year Plan" cemetery.

In a word, all the staff worked hard in 2004 and achieved good results. In the coming new year, we need to consolidate our achievements, correct our mistakes, cheer up our spirits, intensify our efforts, diversify the burial styles of gardens, make the design artistic, provide modern management with humanized services, and make the cemetery environment.