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Is Haier Electric's after-sales service good?
This is the first time that online shopping has given a bad review for many years, mainly because of the practice and attitude of Haier deliveryman, which makes me really unacceptable! On the delivery day of Haier, I was at work and asked my father, who was nearly sixty years old, to receive the goods at home. This bad review is mainly aimed at people who deliver goods to Haier for many reasons:
1. When installing the washing machine, the washing machine was cut by 20 cm, the paint was scraped off and the metal inside was dented. My father said how he was scratched. Instead of apologizing, their delivery man said, "Your place is too small. What can I do? " Actually, thank you for putting the washing machine in the right place, but they accidentally broke it themselves!
A new thing, it is useless to buy it back, and you don't apologize if it is directly destroyed by others. Who can accept it? ! This is what Haier people do!
2. The faucet is not well connected, and it keeps leaking. Father asked them why the water was leaking, and they said that because my faucet was plastic, it couldn't be connected properly. If it is metal, it won't leak. Excuse me, is this the reason? I always connect this faucet to the washing machine. It's been used for several years, and it's not bad. Why can't they connect?
There are pictures to prove it. Let's see if they will pick it up. Is it crooked? This is the major? Even a faucet is crooked! No leakage! Later, I went home by myself and it took me a minute to pick it up! Does this really have something to do with the material of the faucet? Don't! The attitude and quality of their delivery staff is the biggest problem! ! !
When installing the faucet, I tried to push the washing machine against the wall without looking. As a result, the joint of the water pipe was squeezed out, and the water was so fast that my father was soaked to the skin and there was water everywhere in the house. Haier's people ignored it and left directly!
4. The sewer pipe of the washing machine is also messy and perfunctory. You can look at the photos I took and just wrap them in some transparent plastic. As a result, I leaked water all over the floor when I was washing clothes! It took me a few minutes to pick it up! What can be done in a few minutes, Haier deliveryman can't do well, what else can he do? !
Haier will send a message to the customer before delivery. I am like this: "gooday, the service provider has prepared a door-to-door service for the pulsator you bought online. Please provide evaluation codes to service personnel according to service conditions: positive feedback FCVST, positive feedback LN) negative feedback TU 1N0. Thank you for your support. " According to the truth, they should have installed the product and then asked the customer for this code, right? As a result, the person who delivered the goods to me called me after the delivery downstairs and asked me to forward this message to him, saying that they would use this information to sign for the products. I sent it to them without thinking about it. Only afterwards did I know that I was cheated! ! ! If everyone is like this, is there any point in such a good review? Isn't it a show? !
This shopping made me very disappointed with Haier's service staff! Very angry! In particular, it is unacceptable for a 60-year-old disabled person to repair the broken water pipe!
My father is a 60-year-old man, and he is disabled with only one left hand! I don't know how people in Haier put up with a disabled old man to connect the water pipes there, but they don't care about anything! Even if it's not their responsibility, what will happen if you do me a favor and connect the water pipe when you see this? ! What's more, it's their fault that they broke it!
What is the quality of Haier people? What about Haier's sense of responsibility? What about the attitude of Haier people? What is Haier's major like? Where have you been? Or not at all? ! This is the last thing I can accept!
Who dares to buy Haier's things in the future? Who dares to use Haier's service? !
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