China Life New Energy Insurance

"Integrity" has always been the foundation of the insurance industry, and honest management is the primary creed of insurance companies. In order to provide better services to customers, the Group Insurance Department of China Life Wuzhong Branch has been committed to continuously strengthening integrity building, understanding customer needs, and improving customer service quality. Conscientiously implement the "Several Opinions of the State Council on the Reform and Development of the Insurance Industry" to "improve laws and policies, publicize and popularize insurance knowledge, accelerate the establishment of an insurance credit system, promote integrity construction, and create a good development environment." At the same time, we strive to strengthen integrity construction and improve service levels. Let the society know about insurance, pay attention to insurance, and support insurance. On December 25, China Life Wuzhong Branch received a letter from a customer, which praised the group insurance department of Wuzhong Branch and spoke highly of the sincere service of the group insurance department for the company's reputation.

In 2006, Yu Yu, an employee of Ningxia Yinxin Energy Co., Ltd.'s maintenance company, accidentally jumped iron slag into his left eyeball while doing maintenance work in Nanjing. Because he was seeking medical treatment outside, the customer gave him a try with the attitude of giving it a try. The group insurance department made a phone call. After receiving the call, the back-office staff was concerned about the customer's concerns and immediately contacted the local 95519 to inquire about the designated hospital in Nanjing, and explained in detail the relevant documentation required for claim settlement. However, due to the diagnosis hospital Unlike inpatient hospitals, the claims procedures are not up to standard. The customer was a little irritable and expressed his dissatisfaction over the phone. After receiving the call, the group insurance personnel patiently explained and enlightened the customer, which relieved the customer's emotions. In the end, they both adhered to the principle and achieved customer satisfaction. Handle claims procedures on behalf of customers with a sincere and patient attitude, and the warm and thoughtful service has won the hearts of customers. Through this incident, customers deeply feel that China Life is a company worthy of entrustment and trust. In the letter of commendation, the customer expressed high respect to Mr. Chen of China Life Wuzhong Branch, thanked China Life for cultivating such an excellent team that is dedicated to their work, has a strong sense of responsibility, and has enthusiastic and thoughtful service, and expressed their gratitude to the group insurance employees Deep gratitude. In 2007, our company cooperated closely with your company and successfully completed the task. In specific work, the company's group of business personnel with high quality, strong professional skills and good professionalism have provided customers with timely and satisfactory services, and have won unanimous praise from users. For this reason, I would like to express my most sincere gratitude to your company and the following outstanding employees: "Integrity" has always been the foundation of the insurance industry, and honest management is the primary creed of the insurance company. In order to provide better services to customers, Wuzhong Company continues to strengthen integrity construction, understand customer needs, and improve customer service quality.

The brilliant achievements of China Life Wuzhong Branch today are inseparable from the concerted efforts of all employees. At present, China Life Wuzhong Branch has further enhanced the sense of responsibility of all employees, comprehensively improved service quality, and jointly created a bright and bright future for China Life.

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