Job Recruitment Website - Job seeking and recruitment - What does the takeaway operation do every day?
What does the takeaway operation do every day?
1. Manage orders. Takeaway operations need to process orders in time, ensure the accuracy and completeness of order information, and complete orders in time according to the specified time.
2. Manage the restaurant. The take-away platform needs to check and update the information of restaurants that have joined the platform, classify and manage according to the dishes, delivery range and price of restaurants, and help restaurants improve the efficiency and quality of order reception.
3. Manage riders. The takeaway platform needs to select and train riders, manage the treatment and welfare of riders, and optimize and manage the distribution route through technical means such as rider app. Ensure that the rider can reach the expected delivery speed of the user and encourage the rider to improve the experience.
4. Platform marketing promotion. Takeaway operations also need to formulate marketing promotion strategies and plans for the platform and carry out various promotion activities to improve the platform activity and user stickiness.
5. Data monitoring and analysis. The takeaway platform needs to constantly monitor various data, including order volume, user volume, turnover, evaluation and so on. , in-depth analysis of various data, timely make reasonable analysis and decision-making.
6. Handle complaints and disputes. The takeaway platform needs to handle users' complaints and disputes in time, including your ordering experience. The platform needs to deal with various problems and give reasonable solutions.
In short, the take-away operation needs multi-faceted management and coordination to ensure that users enjoy the best take-away service, and at the same time encourage restaurants, riders and other parties to participate to maximize the benefits of the platform.
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