What is the responsibility of the hotline director?

The job responsibility of the hotline director is to organize and manage the hotline team or determine the hotline work objectives and standards.

1. Organize and manage the hotline team: responsible for recruiting, training and managing the hotline team to ensure its efficiency and quality.

2. Determine the working objectives and standards of the hotline: Establish the working objectives and standards of the hotline to ensure that the hotline service meets the requirements of the company and the expectations of customers.