Annual work summary of shopping mall operation

Annual work summary of shopping mall operation (6 selected articles)

Before you know it, the year will be over. In the past year, we have gained a little through hard work. It's time to sum up our work in the past year! But when I picked up the pen, I found that I didn't know what to write. The following is a summary of the annual work of shopping mall operation that I helped you sort out (selected 6 articles), for reference only. Welcome to reading.

Annual work summary 1, shopping mall operation, has joined the elite tribe since mid-April and has been integrated into this big group. With full love for clothing brand work, I do everything with my heart, make full use of the platform of elite tribe to improve my organization and coordination ability, and review the course with great gains.

(1) Strengthen brand image and improve professional quality.

The biggest rule in the work of direct selling department is "nonstandard". Therefore, I have a correct understanding of my work and value, adhere to professionalism, honesty and dedication, earnestly learn the strengths of others, learn the brand culture of elite tribes from leaders and colleagues with an open mind, and improve my professional quality through continuous learning.

(2) Be strict with yourself.

Since I entered the big family of the company, I have been strict with myself, taking dullness and willingness to pay as my own criteria. In my work, I use systems and processes to regulate all my words and deeds, strictly abide by various rules and regulations, actively accept opinions from all sides, and actively maintain the good image of the company.

(3) Strengthen business functions.

At work, I pay attention to team building and other work. In these few short months, I can actively cooperate with my colleagues to do a good job in shop and sales. I don't care about doing more or less, I just hope to finish the work successfully.

Through the training of leaders, the support of all aspects of work, and my own efforts, I have made some breakthroughs in my operation in recent months. In the elite tribal direct sales department, the achievements made in the past six months have been affirmed by the leaders. In the third quarter, I was appointed as the head of the management and operation group. These are inseparable from the strict requirements and training of company leaders, which will be a great opportunity and challenge for me. For the second half of the year, I list the following work plans and arrangements:

1. Organize working meetings and irregular morning and evening meetings of this group, convey the spirit of instructions from superiors, reflect the situation of employees and cabinet groups, and play a cohesive role;

2. Seriously assist the Director of Operations in his work, implement the daily work contents, and promptly correct any irregularities found;

3, understand the ideological status of this group of personnel, eliminate bad tendencies, report immediately, study and solve;

4. Strictly implement the workflow, work points and rules and regulations observed by the employees of the Group, and cultivate a high sense of responsibility and enthusiasm for work.

5. Be familiar with the working conditions of the employees in this group, analyze the problems that are easy to occur, and put forward the basic essentials to solve the problems;

6, irregular patrol each position, guide the work of this group of employees and supervise the completion;

7. Carry forward team spirit, corporate culture, keep in mind the company's purpose, and enhance the cohesion and centripetal force of employees;

8. Organize market research, reflect the problems existing in the store and the real needs of customers, and make regular summary reports; In the third quarter, the main channel investment was completed to attract investment for the empty shop of South Square; There are also reserves for some interested businesses to upgrade the company's brand next year.

9. Seriously study relevant knowledge, be able to consider every detail of complex essentials, and adopt different leadership and supervision methods for employees;

Two years of shopping mall operation in the annual work summary passed quickly, and 20xx year was coming to an end. Under the care and guidance of leaders and colleagues, through our unremitting efforts, we have made some achievements in our work over the past year, but there are also many shortcomings. Looking back on the past year, the work is summarized as follows:

First of all, the gains made in the work mainly include

1, on the eve of the opening of the mall, follow up the land reclamation work of the mall, get familiar with the basic knowledge of property management of the mall, and strive to do a good job in the preliminary work of the mall.

2. Cooperate with other colleagues in the office to carry out daily work, logistics services, health and discipline inspection, and follow up the hygiene situation of shopping malls and offices for assessment and supervision every day.

3. Under the guidance of the superior leader, be responsible for following up every activity after the opening of the mall, so that the activity can be successfully completed.

4. Work hard with colleagues to complete the arrangement in the early stage of each activity.

5, according to the plan given by the superior leadership, and strive to complete the plan of the superior leadership.

Second, shortcomings in the work.

Of course, I still have many shortcomings. My experience in dealing with problems needs to be improved, and my teamwork ability needs to be further enhanced. I need to continue studying and improve my abilities. Generally speaking, I think I still have the following shortcomings and deficiencies:

1, lacking the basic knowledge of office work, often looks awkward and sometimes even feels at a loss when carrying out specific work.

2, the lack of comprehensive and specific understanding of the work of various departments, thus affecting related work.

3, the mall property management is not mature enough, which directly affects the work effect.

4, the work is not detailed enough, and mistakes often appear on small problems.

5, the efficiency is not fast enough, and the understanding of leadership intentions is not in place.

Three, adhere to the principle of unity of management, service and benefit.

The Operation Department has continuously improved its management functions and service system, and achieved remarkable results in field management. In order to timely, accurately and effectively solve and deal with various problems in the business field. Find problems while walking, and find problems while walking. Through timely on-site observation, we can master the problems and deficiencies in the work, thus making corresponding improvement plans and giving information feedback to the higher authorities in time. Immediately stop and correct all kinds of irregularities and disputes in the business site to avoid intensification of contradictions and adverse consequences. Adhere to the first-line field walking management, so that the management work is more targeted and timely.

Four, strengthen the construction of enterprise spiritual civilization, and strive to improve the service level.

1. In view of the new opening of the mall and the large number of new employees, in order to ensure the service quality:

2. Strengthen the education of service standards for employees, establish a good service image from the attitude of shop assistants, improve service quality, and strive to reverse the phenomenon that service standards are not in place due to the rapid increase of new employees.

3. Carry forward the tradition and help others. Employees carry forward the spirit of customer first and provide customers with a comfortable shopping environment.

20xx is a brand-new year and a year of self-challenge. I will try my best to correct the shortcomings of the past year, do a good job in the new year and contribute to the development of the company. In the future work and study, I will be more strict with myself, make every work arrangement from my superiors to my subordinates, and learn from other leaders and colleagues with an open mind. I believe that with my high sense of responsibility and self-confidence, I will strive for greater progress in all aspects, and I will certainly make better achievements in 20xx.

Summary of the Annual Work of Shopping Mall Operation 3 I joined xx Commercial Chain Group Co., Ltd. from 20xx 10, and feel very honored as the operation director of xx, a department store advocated by the company. I deeply feel that I am a terminal operator. The main responsibility is to maintain the orderly operation of the entire first floor site operation order. The specific daily work content mainly includes the standardized management of employees and after-sales service of goods.

In the past 20xx years, with the care of leaders, the support and cooperation of colleagues and the full cooperation of employees, I have performed my duties well, successfully attracted a brand of clothing to the market, and basically completed all the tasks assigned by leaders.

As the saying goes, "Interlacing is like a mountain". How to be a good floor supervisor is still a brand-new topic for me. To this end, I will continue to learn, enrich myself, do one line, love one line, and specialize in one line. On the one hand, I will read a book without words. We should also learn from leaders, colleagues and employees with an open mind. Learn their professional knowledge, working methods and marketing skills.

The art of dealing with people, etc At the same time, we insist on "seeing more, listening more, thinking more and doing more" in our daily life. Through the organic combination of study and practice, gradually improve their theoretical and professional quality.

Pay attention to standardized management and improve the overall quality of employees. In recent years, the salespeople in counters have been frequently transferred, and new employees are not familiar with the discipline and business operation of shopping malls. I have strengthened supervision and law enforcement in my usual work. Especially the down jacket counter in the lobby on the first floor, most of the salespeople are temporary, and the personnel transfer is particularly diligent. These new employees are not disciplined, such as skipping work, eating and taking care of children. I improved the staff's sense of discipline from the initial reminder to the warning to the final fine. Make some new employees quickly enter the work role, develop good professional habits, and maintain the good image of the mall.

Strengthen on-site inspection to ensure good business order. The job of the floor supervisor is the scene, and the work content is very specific and trivial. This also requires a strong sense of responsibility to ensure that all kinds of specific trivial work are solved on the spot. Make the business order run well and provide customers with convenient and comfortable shopping space.

Adhere to fair, reasonable and flexible handling of commodity complaints. The problems existing in commodities should be based on rules. That is to maintain a good reputation among consumers and try to gain the understanding and support of agents. In the past six months, I have also handled several complaints, and basically all of them have been successfully resolved through consultation between customers and agents. Every time I successfully solve a complaint, my heart is full of sense of accomplishment, and my efforts have not been in vain.

In the annual work summary, the work of shopping mall operation for 20xx years has come to an end. With the unremitting efforts and persistence of all staff, the task of 20xx has been basically completed. Specifically divided into the following aspects:

First, improve service quality.

First of all, we think it is not enough for the company to improve its service quality. Therefore, at the beginning of the year, we set up a part-time duty manager on the floor, who is the director of the floor, to cooperate with us in checking the daily behavior norms of employees on each floor and strengthen the strength in store inspection. In the second quarter of this year, the service office led the commodity department to carry out team building. Taking each area of the commodity department as a unit, the construction is carried out from the aspects of customer complaints, shift change of foreman, daily assessment of shopping guides, etc., and mutual inspection of stores and self-inspection of departments are implemented. The service office leads the team to conduct joint on-site inspection twice or three times a week, and issues a notice of rectification of on-site inspection according to the results (participants are service office personnel, department foreman, director and floor duty manager). On-site management will be implemented step by step, with hierarchical management (service office level → department level of various commodity departments → squad leader level → departmental cadres are responsible for on-site management of their own departments, and problems can be handled in time, which is more conducive to management effect from the aspects of employee acceptance and cooperation. Establish store manager training system and track sales. In the third quarter, the Service Office replaced the service quality tracking cards for all employees and established service management files for all employees. The total number of employees who violated discipline exceeded X times in the whole year. Suspension of employee qualifications, training, and re-employment procedures will enable all employees to establish a sense of crisis and comprehensively improve service quality, thus creating the best service environment. Up to now, more than X quality of service tracking cards have been replaced and distributed. Before the celebration, we also launched the service slogan of "I smile, I lead" among employees, and organized the production of employee smile service cards, which were distributed to all employees to wear. In this way, all employees smile at every customer and keep Guofang Parkson's smile at customers. In order to further improve the service quality and establish the service awareness of employees, X also launched the service star candidate ***x, which played an important role.

Second, the reception and handling of customer complaints

During this year, we have used departmental regular meetings or communication meetings, special training and other forms for many times to train floor managers in terms of company return and exchange regulations, complaint handling skills, fine case analysis, etc., focusing on standardizing their own reception forms and services, so as to standardize complaints, reception etiquette, reception process, implementation of treatment results, floor reception and records. Punish irregular managers), this year, X, the company arranged for me to train the front-line foreman's complaint skills. After careful preparation, I took out the art of handling customer complaints, which was well received by the grassroots management. Through this training, the ability of floor managers to handle complaints has been improved. In 20xx years, all kinds of complaints were received by various services (quality category: X, service category: X, comprehensive category: X, emergencies: X). In terms of emergency handling, we renewed the insurance agreement with the insurance company-third-party liability insurance (the premium is RMB * * X, and the three stores are insured together). As long as it is an emergency in our company,

Third, the scope of personnel management inspection is comprehensive and institutionalized.

Bring the management of second-line and first-line employees into the synchronous track of daily supervision and management. In accordance with the company's relevant rules and regulations, treat cadres equally, strictly implement them, be fair and just, do not favor one over the other, achieve transparent supervision and inspection, standardize management, and put an end to the problem of different implementation standards. We have also formulated a rectification notice to rectify the problems found in time, which has greatly improved some of our work. Moreover, we have stepped up the inspection of on-the-job cadres, from twice a day to four or six times, so that managers in various departments have a sense of self-discipline. In welcoming guests, we require that every floor manager should stand in the employee aisle to welcome employees into the store before they enter the store every day. This strengthens the affinity of managers and narrows the distance between managers and employees at all levels.

Four or five supermarkets, strict inspection system, put forward the inspection focus on the floor.

Daily inspection site, the service room manager on duty should be diligent. Timely feedback and communication with the department on the problems found, issue rectification notices, propose rectification deadlines, and check and follow up, so that all kinds of problems found can be solved in time (but some problems have not been implemented, mainly hardware problems, and we will follow up through on-the-spot inspection notices), and put an end to the passive situation of talking but not doing. In 20xx, the service office inspected the store and found that all kinds of employees violated discipline xx times, with an average violation rate of%. Most employees are mainly criticized and educated, and only a few employees who often violate discipline are given economic punishment, which also reflects the humanized management of the company and reduces the passive situation of hosting by punishment.

Five, the business skills and professional level of the manager on duty.

We have made a systematic training plan according to the business shortage of the manager on duty, and regularly carry out training on commodity knowledge and professional knowledge. The manager on duty in our department acts as a trainer, taking advantage of our weaknesses and making up for our own weaknesses through training. For example, some comrades in our department don't know how to carry out their work, so I arranged for them to talk about "how to carry out their work effectively during working hours", so as to further improve the business skills of the manager on duty and handling customer complaints, and further improve the self-monitoring and self-management mechanism. In the first three quarters,

Six, X shop work

In the specific work, the service office cooperated with the company in personnel recruitment and training, and I taught the course of business service specification, which accumulated more than X class hours and completed the training task on time. Secondly, we also trained the service desk staff and changed the service concept. What customers need is what we have to do. Always handle problems with customer satisfaction and provide customers with the service of "as good as you want". We also have strict requirements for the manager on duty in the service room of Store X, asking them to manage according to the management level of the head office. Although there is still a gap between the management of the branch office and the head office, we are confident to grasp the management of the branch office.

Seven, actively cooperate with the company to complete all the work.

From participants, executors, planners to organizers, there are duty managers in service offices everywhere in the company's large-scale activities, who can complete all the work put forward by the company in a timely, comprehensive and quality-guaranteed manner, and have achieved certain results, which have been recognized and affirmed by company leaders and human resources leaders. Summarizing the work of the service office in 20xx, although some achievements have been made and recognized by the leaders, the progress of the work is still slow, and there is still a certain distance between the professional quality of the personnel and the level of the manager on duty. Moreover, most departments are new employees, their professional quality is still relatively low, their experience in handling customer complaints is still relatively lacking, and there is still a certain distance between them and large shopping centers in developed cities in terms of service quality. Therefore, in 20xx, I will strive to improve the personnel quality and work efficiency of our department, and take the lead in advocating and implementing "special service" in X, so that customers can enjoy not only the brand culture of Guofang Parkson, but also the service culture of Guofang Parkson.

The work of the 20xx service office mainly includes the following aspects:

1. Improve service quality in an all-round way and implement "special service". In terms of improving service quality, it is necessary to activate the employee reward and punishment assessment system, carry out standardized management, establish a good and standardized positive and negative incentive mechanism, find a breakthrough in the work, and resolutely ban the wrong practice of punishing employees twice by the commodity department. Grasping on-site discipline is now basically on the right track. It is necessary to master sales skills and commodity knowledge and improve the marketing level, thus helping to improve the overall service level. This year's service aims and standards, as well as what kind of image xx should establish in customers' minds, change its service concept and what customers need, are all things we have to do. Guofang Parkson has long been a leader among its peers in X State. Shopping malls are as cruel as battlefields. If you don't sail against the current, you will retreat. If an enterprise wants to develop, it must have the ideas and measures to lead its competitors. Therefore, if an enterprise wants to be in an invincible position in the fierce market competition, it must put commodity brands, service brands and enterprise brands on an important work schedule, upgrade, maintain and develop them, and gradually form Jincheng's well-known and unique "characteristic service" strategy. Therefore, in 20xx, we took the lead in advocating and implementing "special service" in X, and played a special service card, showing the unique service quality and service grade of Guofang Parkson. According to different formats, we provide different services, such as "Do Not Disturb Service" in supermarkets, "Brand Service and Friend Service" from the commodity department on the first floor to the commodity department on the fourth floor, "Friend Service" from the commodity department on the fifth floor and "Skill Service" from the commodity department on the sixth floor, to show the society that we are pursuing high-quality and high-quality services. Achieve the most perfect service that exceeds customer expectations.

2. The Service Office undertook the service skill competition area of the 6th Games of the Company, including knowledge competition, scenario simulation, whole-course fire drill, answering questions on positions that should be known, etc., so as to enrich the amateur cultural life of employees through the competition; For the purpose of job training, in the form of entertaining, improve the quality of employees in each position; With professional quality requirements, comprehensively improve the service awareness and service level of company employees. Show the company's service level (including: the development history of Guofang Parkson, basic knowledge of corporate culture, professional knowledge, etc. )

3. Contact and communication with relevant government departments. Strengthen contact and communication with provincial, municipal and district consumer associations and competent industrial and commercial offices, and maintain good cooperative relations with them, keep abreast of the development trends of the retail industry, and establish a good reputation.

4. Accept and handle customer complaints, and fully safeguard the reputation of Guofang Parkson. In view of the problems existing in complaints in 20xx, the failure to implement the three-level management system, and the escalation of complaints caused by other reasons, in the fourth quarter, the floor-level managers will be trained in the company's return and exchange regulations, complaint handling skills, excellent case analysis, etc. (because most of the foremen are new employees now, it is urgent to strengthen training), focusing on standardizing their own reception forms and services. Standardize complaints, reception etiquette, reception procedures, processing results, floor reception and records, achieve reception and processing together, always measure our management level with customer satisfaction, consider and handle problems from the standpoint of consumers, and win more repeat customers. Because the current market is "customer satisfaction is a win-win situation".

5. Strengthen the improvement of the comprehensive quality of personnel within the department and improve the company's five service systems. Resolutely implement the recommendations of the chairman's fourth quarter meeting and maintain the stable development of the Head Office. The guiding ideology of promoting the overall promotion of the branch, strengthening communication between departments and eliminating management misunderstandings. On-site inspection is not only to find problems, but also to put forward improvement measures and methods for problems and give timely guidance to departments. In the fourth quarter, the internal training content of the service office is basic knowledge training such as commodity knowledge (wool knitting, mainly to keep warm), consumer knowledge and familiarity with store information. The training method adopts the form of discussion, which makes the training lively and interesting. The discussion results are distributed to all departments of the branch in written form, and relevant personnel are organized to learn, so as to achieve the goal of simultaneous promotion of the three stores.

The company's five service systems are personnel management, commodity management, environmental management, promotion management and customer management, among which the provisions of personnel management are more detailed, but the specific standards of the other four management are still relatively blank, so in the fourth quarter, our department improved the standards of commodity management, environmental management, promotion management and customer management in combination with the current specific situation.

6. Follow up the daily behavior norms of front-line management cadres. Fully assist the Group Supervisory Committee to follow up the daily code of conduct of first-line middle-level management cadres in their daily work, take company service as the purpose and management norms as the goal, persist in innovation in their work, and report the problems found in on-site management to the competent leaders in time. All departments will never shirk their responsibilities, strictly enforce the law, forge ahead, set an example, act according to the rules, unite and cooperate, and complete all work objectives and tasks assigned by superiors on time.

At the end of 20xx, my work is emotional and I can't be strict with myself. With the help of leaders and colleagues, I adjusted my work mentality in time, changed the current bad situation and devoted myself to my daily work. Treat work with a correct attitude. Attitude determines everything, and sincerity creates Excellence. My colleagues and I will continue to work hard to create xx "special services" and create services with true feelings!

Annual work summary of shopping mall operation 5 1. Hold the semi-annual working meeting of the department to convey and implement the spirit of the semi-annual working meeting of the airport.

On July 7th, the Operation Management Department held a plenary meeting in the conference room of the Transportation and Insurance Department to summarize and review the work in the first half of the year and mobilize and deploy the work in the second half. All the staff of the department attended the meeting, which informed about the airport transportation production in the first half of the year, the specific arrangements for the work in the second half of the year and the latest progress in airport listing and reorganization, and asked everyone to unite as one and make their due contributions to the successful completion of various indicators of airport transportation production.

Second, write and complete the iso9000 department management manual.

The manual clearly expounds the departmental functions and authorities, post setting and standards, post responsibilities and conditions of the operation management department; Department work procedures, rules and regulations are clear; The work account and the form used are specified in detail. The manual also covers a series of departmental management systems, including receiving and dispatching process, workflow, service quality inspection system, apron inspection system, operation supervision and inspection means, operation supervision mode, attendance system and training management system, which lays a solid foundation for the standardization, standardization and scientific management of the work of various departments.

Third, strengthen the hygiene, service quality and apron supervision of the terminal building.

According to the overall goal and deployment of the "Year of Innovation and Promotion" formulated at the beginning of the year, combined with the actual situation, the "three inspections+double supervision" model was innovatively formulated, and the supervisors implemented it item by item according to the checklist, ensuring the integrity and pertinence and realizing the standardized management of the process. Since the operation of this mode, more than 30 rectification notices have been issued, the hygiene and service quality of the terminal building have been further improved, and the apron operation has been further standardized.

The fourth is to organize and carry out special actions for the investigation and management of hidden dangers of all units in the sector.

In order to conscientiously implement the spirit of the document of the General Office of the State Council and fully implement the requirements of the Airport's "20 16 Implementation Plan for Investigation and Management of Hidden Dangers in Production and 100 Implementation Plan for Detailed Investigation and Management of Hidden Dangers", in view of the high temperature, the approaching typhoon flood season and frequent flight delays, according to the deployment of the Airport Safety Committee, all units in the operation area launched a special campaign for investigation and management of hidden dangers in production for nearly one month. After receiving the notice, all units immediately set up relevant work leading groups, focusing on sorting out the implementation of various safety measures and seriously investigating potential accidents. In this activity, all units * * * identified 83 problems and hidden dangers, and 64 of them have been rectified. The remaining 19 projects that need to be solved by superiors are working hard to formulate and improve corresponding rectification measures, so as to complete the rectification as soon as possible and ensure the effectiveness of the activity.

Five, actively do a good job in safety inspection.

According to the deployment of the airport, the Operation Management Department, combined with the actual situation, carried out a safety inspection activity with the contents of "checking ideological understanding, checking resource allocation, checking rules and regulations, checking safety chain, checking facilities and equipment, checking key departments and personnel, checking responsibility implementation and checking hidden dangers implementation". Through safety inspection, safety leadership responsibility, supervision responsibility and employee post safety responsibility have been further implemented; Through in-depth search for hidden dangers in production safety and weak links in management, practical and effective rectification measures are formulated to ensure a smooth transition of various safety work in the department.

Intransitive verbs complete the on-site supervision and rectification of apron.

According to the spirit of Zhejiang Bureau's invention telegram (XX) 1 16, the part of "apron site supervision is not in place, departmental responsibilities, staffing and account records need to be improved, and there is no effective performance appraisal mechanism" is rectified. After preliminary investigation and arrangement, on the basis of the original safety service supervision office, the work responsibilities of the operation supervision office and the safety supervision office were formulated.

And immediately incorporated into the airport iso9000 management system, officially implemented. Then, on the basis of clarifying the relevant responsibilities of the departments, the supervision of Hangzhou Xiaoshan Airport and Wenzhou Airport apron was inspected. According to the actual operation of Ningbo Airport apron, the Supervision Office has formulated four checklists needed for daily supervision, including apron safety comprehensive checklist, operation time limit special checklist, equipment vehicle special checklist and personnel wearing license checklist, and officially started trial operation in June. During the operation, the department tracks the actual operation and implements dynamic management. In order to facilitate the operation, the list was moderately adjusted in early September, and finally the apron comprehensive list and flight sampling list were formed. At present, this work has played a positive role in improving accounting, making up for the business defects of inspectors and finding problems in operation in time.

Summary of the annual work of operation 6. Customers in the shopping mall come and go every day, and our work has been very busy. In such a substantial work, 20XX years passed unconsciously. Looking back on this year's work, our security team has been strictly following the guidance of leaders throughout the year, learning the rules, regulations and arrangements of the mall in time, and strictly performing their duties in the mall.

Over the past year, our security team has successfully defended the safety of xxx shopping mall, helped many customers in their work and received many thank-you letters from customers! But we understand that the work is endless, and there are still many problems that we need to find and guard against! To this end, we summarized the safety work in the past year.

I. Work in 20XX years

In the security of shopping malls, we make detailed arrangements for the team members, strictly plan their respective defense zones, assign responsibilities to people, and strictly demand post responsibilities.

At the gate of the shopping mall, our security team members take turns to stand guard, staring all the way while standing guard, checking whether there are any problems with people coming and going. In the event of an accident, we require team members to be enthusiastic, caring and careful. In X month this year, a customer conflict occurred at the entrance of xx shopping mall, and our security guard xxx stepped forward in time to stop it, which prevented the further bad development of the situation. In this incident, we gave xxx praise and encouragement.

Second, the learning situation of the security team

As a security worker in the mall, the security team has always adhered to a belief, which is to make progress with the mall! This year, xxx shopping center has been developing, and our work has become more difficult. In order to strengthen the working ability of the security team, we will actively seek opportunities for collective training. During this year, our players got used to such a life of continuous training and improvement, and their physical fitness was greatly improved.

But in such a busy shopping mall, physical fitness alone is not enough! To this end, we actively organize team members to participate in safety knowledge training. Improve the team members' understanding of various safety facilities in shopping malls, and ask everyone to learn how to use fire-fighting equipment. And give knowledge transfer and on-site guidance to the safety problems that are easy to occur in shopping malls.

Third, shortcomings

In this year, although we successfully completed the security task, we still received complaints from customers at work. After analyzing the reasons, we realized that we were working in a shopping mall. We are not only security guards, but also half service personnel. We should show more enthusiasm of xx people when facing customers, and bring better service experience to customers. You can't just do your own security work at the expense of others!

Fourth, summary.

One year's work is really short, and the construction of the security team has not been implemented in time, especially after X has added players, we have to re-educate and manage some players. In the next year, we should seize the opportunity, develop the security team in time, and contribute to the mall.

;