How about customer service in Alibaba Cloud?

The customer service in Alibaba Cloud is still good.

Alibaba Cloud Customer Service is an online project of Alibaba. Compared with other part-time jobs, it is very reliable. At least you don't have to worry about withholding wages or defaulting on wages.

Alibaba Cloud customer service is simply to answer some questions raised by customers. Just like those big e-commerce platforms, users will go to online customer service when they encounter problems. Alibaba Cloud customer service is responsible for receiving these users and helping them solve their problems.

Alibaba Cloud's customer service job is to receive users, so we will encounter all kinds of problems, so we must keep a good attitude to deal with them. Solving problems and satisfying customers are the most important criteria.

Matters needing attention in cloud customer service

1, read the announcement at least once before going to work to understand the contents of the announcement, which can facilitate work. If you don't read it, you may not receive new information, so you must form a good habit of reading the announcements frequently.

2. To go to work, you need to log in to the work platform 5 minutes in advance, click on the personal center and get ready for reception.

3. In the process of work, we should use intelligent tools to search according to the problems described by members. Commonly used search contents include punishment, modification of member name, cancellation and so on.

4. When members of mobile phone Taobao ask questions, they must not send links and baby pictures, nor can members ask for them.

If you encounter problems that are not in your own department, you must not turn around when you change jobs. You should look at the corresponding service scope before transferring. When you transfer, you should write down the name of the member and briefly describe the member's problems.

6. In case of circulation problems caused by power failure, crash and other emergencies, it is necessary to report them in time, report the service number in a large group, and say sorry to the customer service colleagues who received the circulation.