Clerk's personal annual work summary report (7 articles)

Summing up is to find out the successes and failures, experiences and lessons in the work and sum up the work situation realistically. Establish a reasonable goal for the next step and clarify the future development direction. I am here to bring you 202 1 clerk's personal annual work summary report (7 articles), and welcome everyone to learn from it!

Clerk's personal annual work summary report Part I

Looking back on my work in the past year and comparing the four standards of diligence in Germany, I can do all the work wholeheartedly and perform my duties well. The main situation is summarized as follows:

I. Main Work Situation

1. Attach importance to theoretical study, strengthen political conviction, and clarify the purpose of service.

Take an active part in political activities organized by bureau organs, and take time out to study relevant documents, reports and counseling materials according to the characteristics of office work. This is the foundation of being in power, the source of strength, and the fundamental guarantee for promoting the construction of Socialism with Chinese characteristics. A deep understanding of its spiritual essence can be used to guide your own work. Always bear in mind the purpose of serving the people wholeheartedly, be fair and upright, adhere to principles, and faithfully do your job.

2, strengthen business study, improve work ability, do a good job.

Attach importance to the study of business knowledge, actively take advantage of opportunities such as attending training courses to listen to the guidance of experts, consult experts to learn, and improve business ability. Closely around their own work priorities, actively learn about economy, politics, science and technology, law and other knowledge, and strive to achieve mastery through a comprehensive study and combine with practice. In practical work, we should combine political theory knowledge, professional knowledge and other fresh knowledge, broaden our horizons, broaden our thinking, enrich ourselves, and strive to adapt to the requirements of the new situation and new tasks.

3, diligent, aggressive.

Conscientiously do their own work and daily work, be diligent in their work, submit bills in a timely manner, and have clear accounts, assist leaders to establish and improve various systems, maintain a good working order and working environment, and make various management increasingly standardized and standardized. Complete a lot of ordinary affairs, such as the purchase of office supplies, reception, up-and-down communication, internal and external contact, subscription to information newspapers and so on. All kinds of matters are arranged in a fair and orderly manner, which provides an effective guarantee for the normal development of office work.

4. Make great achievements and strive for great progress.

Over the past few years, I have been working steadily, diligently, pragmatically and efficiently, constantly encouraging and urging myself, being strict with myself at all times, consciously maintaining the image of the office, doing my work efficiently, happily and properly, and achieved certain results.

Second, there are shortcomings.

First, although the study of political theory has made some progress, it is not deep and extensive enough.

Second, the complexity of daily work reduces the opportunities for research, which makes it impossible to further improve their working ability.

Third, we are not bold enough in our work, and we always change our working methods in the process of continuous learning, rather than practicing and popularizing them in innovation.

Third, the direction of future efforts.

Constantly strengthen personal cultivation, consciously strengthen study, strive to improve the level of work, adapt to the needs of their own work under the new situation, learn from each other's strengths, work hard, overcome difficulties, strive to do a better job, and establish a good image of the office.

Clerk's personal annual work summary report Part II

Office is the management and service department of public affairs, shouldering the responsibilities of personnel administration and logistics support, and it is the hub department that connects the preceding with the following, communicates the inside and outside, and coordinates the left and right. In order to sum up experience and find the gap, the work and existing problems in the past year are summarized as follows:

I. General Affairs

The comprehensive affairs of the office involve a wide range, strong service, triviality, a wide range and many projects, many of which are trivial matters, but these are called trivial matters, but they are closely related to the work and life of all hotel employees.

1, document drafting and filing

1 Carefully and rigorously draft various documents, such as various declaration documents, notices and circulars. , and do a good job of filing. The filing rate is over 98%.

2. Make daily meeting minutes, upload and distribute them, and file them.

2. Health check-up

Formulate a health examination system and implement a performance appraisal system.

Step 3 support the front line

Cooperate with front-line departments and coordinate the support of logistics department personnel.

4, photo archiving

Cooperate with all departments to record and file all work (such as fire drills, employee training, employee birthdays, employee activities, etc.). ).

5. Make all kinds of recruitment publicity documents and improve recruitment software and hardware facilities.

1. Renew the contract with Hutoushan for one year.

2. The production of the job fair display frame.

3. Drafting and printing the recruitment manual.

6. Employee benefits

1 employee's birthday: hold birthday dinners for employees in the current month on a regular basis (around 26th of each month).

2. Set up a staff locker room.

3. Renovation and decoration of staff dormitory.

7. Outreach work

1. Annual inspection of hotel licenses, such as catering, room hygiene license, organization code certificate, etc.

2. Cooperate with the work of environmental protection bureau, police station and community.

8. Other work

Since the restaurant was newly renovated and reopened in September, it has been cooperating with the work of the Food and Beverage Department, such as recruiting new employees, drafting and distributing various documents, and actively promoting the running-in of new and old employees. In June 165438+ 10, the new employees were trained and assessed in cooperation with the catering industry, which was well received by employees and leaders.

These are the achievements of the General Affairs Department this year. The successful completion of these tasks is inseparable from the strong support and cooperation of various departments and the correct guidance of leaders. While summing up the work, we also see that there are many problems in this department:

Second, the shortcomings and gaps in the work:

1. Due to trivial work, the comprehensive office often does everything carefully, and every job is subjectively expected to be completed. However, due to various subjective and objective conditions, everything can't be perfect.

2. I don't know enough about the work of various departments, and I don't fully understand the real situation of existing problems, which doesn't play a sufficient role as a staff assistant for leadership decision-making.

3. The implementation of the system is not enough. Because of the complexity of the hotel, there is a certain situation that the system construction is emphasized and the implementation supervision is ignored.

4. Not paying enough attention to the training of guest rooms and front halls.

5. Internal basic management has been relaxed. The key point is that the standardization and procedural management of the internal operation of the department have been relaxed, and the division of labor of the department is not clear, which leads to the slow operation of some work.

6. The dynamic management of human resources is not in place, which can not provide effective decision-making information for hotel leaders in time.

First, the understanding of employee dynamics is not timely and sufficient.

Second, the implementation of hotel information communication system is not in place, and useful information can not be fed back in time.

These problems need to be solved in our future work. Twenty years have passed quickly, and a new year is coming. In the new year, we will continue to pay attention to the hotel leadership, overcome shortcomings and improve methods. Strengthen management and improve service. Promote the work to a new level and contribute to the healthy and rapid development of the hotel.

The third part of the clerk's personal annual work summary report

Office clerk is a starting point of my career. I cherish this position very much and try to adapt myself to it. The work this year is summarized as follows:

First, adapt to the characteristics of office work with a down-to-earth working attitude.

Office is an important pivotal department in enterprise operation, which coordinates many tasks inside and outside the enterprise: timely communication determines the complex characteristics of office work. In addition to work every day, there are often unplanned things that need to be dealt with temporarily, and they are generally urgent. Don't worry, get rid of the work at hand first, so these temporary things take up a lot, and the working hours are often busy until the end of the day, but the things originally planned are not done. However, the work at hand cannot be delayed. There will be other work to deal with tomorrow, so I often use my spare time to do it and bring some papers home to write.

Second, the paperwork is strict.

Document circulation: the reading office strictly follows the requirements of enterprise rules and regulations and ISO standardization process to ensure the timeliness of preparation and circulation of various documents, and timely convey the spirit of superior documents to grassroots organizations to ensure the smooth implementation of government decrees. Responsible for filing, keeping and consulting the documents after reading. Do a good job in issuing documents for sub-enterprises, and be responsible for document typesetting: revision: attachment scanning: red text distribution: sending emails, and assisting various departments in proofreading manuscripts.

Enterprises issue a large number of documents, sometimes sending multiple documents a day. I carefully examined the manuscripts one by one to ensure the quality of the documents. In addition, he is also responsible for drafting office documents and drafting notices of various activities and meetings. At the end of each month, check the implementation of the monthly plan of each department, collect the monthly summary of each department, plan and prepare the work review of the month, and compile the office meeting materials into a book for the reference of the leadership office. After the office meeting, organize the meeting minutes in time and send them to all departments for circulation after being revised by the leaders.

Third, the intensity of supervision.

Supervision is an effective means to ensure the smooth flow of enterprise decrees. In the past, as the supervision team, the main executives revised and improved the supervision rules, institutionalized the supervision work, and then intensified the supervision work through oral and written forms. Do a good job in matters assigned and approved by enterprise leaders: the progress of grass-roots units in implementing the entrepreneurial spirit of their superiors, as well as the temporary work assigned by leaders, and give regular feedback to the leadership office.

Office clerk is a job with great responsibility. All departments require more: I submit the work reports to the leadership office myself, and some of them need to be kept confidential, which requires me to be careful and patient in my work.

The fourth part of the clerk's personal annual work summary report

20__ years is over. Since I joined the company for one year, with the help of my leaders and colleagues, I have successfully completed my own work and other tasks assigned by my leaders. Although I have experienced difficulties in my work, every time is a good exercise for me, and I feel that I am gradually maturing. Now briefly review and summarize:

First, constantly improve yourself in learning.

Paperwork involves a wide range, and all aspects of ability and knowledge should be mastered. If you don't pay attention to strengthening your study, you may not be competent for some jobs, so you must arm your mind with theory. In my usual work, I actively learn new knowledge, combine political theory knowledge, professional knowledge and other fresh knowledge, broaden my horizons, broaden my thinking, enrich myself, and strive to adapt to the requirements of my post in the new situation and new tasks. Actively improve their professional quality, strive for the initiative in work, and strive to improve work efficiency and quality. After continuous study and accumulation, I have some experience in clerical work, and I can basically handle the problems in daily work calmly, ensuring the normal operation of all the work in this position.

Second, the daily work

In the past year, I insisted on arriving half an hour early every day, doing a good job in the daily cleaning and preparation of the office, so that everyone can work in a clean and tidy environment and greet the day's work with full spirit. With the guidance of leaders and the help of colleagues, I gradually became familiar with my work. Now I can independently and accurately complete the production of slides, meeting minutes and the tasks assigned by the meeting according to the weekly meeting; In addition, data management needs to be improved; Distribution and registration of labor insurance supplies and collection of office supplies; Handle the temporary work assigned by the leaders in time.

I strictly abide by the rules and regulations of the office, remember the instructions of the leaders and put them into practice. At work, always be strict with yourself and conscientiously complete every task arranged by the leaders, no matter how big or small. Keep learning at work and make progress in learning.

Third, shortcomings in the work.

Although some progress has been made. Perhaps, I didn't really satisfy my leaders and colleagues, but I firmly believe that as long as I strive to be "diligent" and do things wholeheartedly, I will certainly do well. Because of my own shortcomings, I have done a lot of unsatisfactory and meticulous work. For example, the understanding of paperwork is not comprehensive enough, the work initiative is not enough, the efficiency needs to be improved, and there is still a phenomenon of paying attention to one thing and losing another, and the details of writing need to be strengthened. I think we should improve our work in the following aspects:

First, strive to do a good job in various meetings. Make every effort to prepare, arrange and receive various meetings and activities. Fully prepared before the meeting, carefully organized during the meeting, and carefully summarized after the meeting to ensure foolproof.

The second is to straighten out the chaos and not panic when things happen. Paperwork is complicated, and sometimes it takes an hour or two to print a document, such as the distribution of various documents, the sending and receiving of materials, the preparation of meetings, and logistical support. This requires me to be "awake" at all times, take my time when things happen, prioritize things, and be clear-headed before doing things, so as to ensure that more work can be completed within the limited working time.

The third is to do a good job in logistics. Maintenance of all kinds of office supplies and procurement of consumables. To ensure the normal use of office equipment and provide logistical support for the smooth development of all work.

The fourth is to strengthen the management of documents and archives. Send, receive, register and file all kinds of documents in time to ensure uploading and issuing; Organize, classify and file the documents and materials of our company with reference value, so that the materials are complete, the catalogue is clear, the binding is standardized and the storage is orderly.

The fifth is to do other temporary work hard.

The above is the harvest and summary of my office paperwork this year. In the future work, I will try my best to improve my work with a serious and responsible attitude. I also try to explore ways and means of work from more aspects, actively exercise my working ability and make contributions to the hotel.

Chapter V of the Annual Work Summary Report of Staff

The next 20 years will be full, busy and happy. At the end of the year and the beginning of the year, review the past and look forward to the future! In the past year, under the guidance of the company, with the care and help of department leaders and with the friendly cooperation of colleagues, I have made great progress in my work and study.

The front desk is the starting point to show the company's image and service. For customers, the front desk is the first step for them to contact our company, and it is also the first impression of the company, which is very important. So the front desk represents the image of the company to a certain extent. At the same time, the company's service to customers begins with welcoming guests at the front desk, and a good start is half the battle. Recognizing its importance, I must do my work carefully.

First, strive to improve service quality.

Answer every call carefully, memorize the extension numbers of all departments, transfer calls in strict accordance with the company's guidelines, and do a good job of confidentiality. When customers visit, I will always pay attention to maintaining a good service attitude and will receive them warmly. Promote the company culture to customers in a suitable environment and answer customers' questions skillfully. Smiling, patient and meticulous, warm tips. In my spare time, I will strengthen the study of telephone skills and etiquette. Constantly recharge yourself to adapt to the rapid development of the company.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

The pantry within its responsibility shall be kept clean, and the water dispenser shall be disinfected at least once a month. Replace the printer cartridge in time and maintain the front office supplies.

Third, do a good job in stationery procurement and learn some purchasing skills.

Understand the market price of purchased stationery, and further communicate with existing suppliers, hoping to reduce the original purchase price. And find more high-quality stationery suppliers. Choose suppliers with good quality, low price and thoughtful service. Save every penny for the company. Maintain more than two fixed suppliers.

Fourth, do a good job in warehouse management.

Check the warehouse on time and classify the goods. Strictly follow the company system, so that every entry and exit is registered. Check the integrity of the goods in time and report the loss or damage of the goods to the relevant departments in time.

Fifth, focus on the overall situation, regardless of personal gains and losses.

Whether it is during working hours or vacation time, if the company has a temporary task assignment, I will obey the arrangement and actively cooperate without looking for any reason to shirk it. As a member of Jingxin, I will dedicate my strength to serve the company. Usually actively participate in the activities organized by the company, strengthen the feelings between colleagues and communication between departments. And learn more about the company's basic situation and business content. In order to work better in the future, we will continue to lay the foundation.

Although the work at the front desk is sometimes trivial, everything should be done seriously. So I will do everything with my heart. Thanks to the guidance of department leaders and the opportunity given by the company, I will strengthen my study and work hard in the future!

Clerk's personal annual work summary report Part VI

In one year's work, I received customers seriously at the front desk and did a good job as a clerk. At the same time, I successfully completed the temporary tasks assigned by the leaders. Now I will make a summary of my work this year.

First, the front desk work

The work at the front desk requires me to have a good service attitude and also represents the image of the company. Customers come into our company from the outside, and the first person they meet is me, and I also receive them. Therefore, no matter what kind of customers, I seriously receive them. Even some door-to-door salesmen, I patiently declined. Unless some companies need projects, I have not been fooled by salesmen during this year. Send tea to customers and arrange people to meet. When the company holds a large-scale meeting, I will also take the initiative to register customers and seriously guide customers to attend the meeting. Some groups come to visit or inspect the company. I also received them politely and answered questions positively, some of which involved company secrets.

Second, the administrative work

While doing a good job at the front desk, don't forget that you are still a clerk. I also need to deal with some personnel and administrative work, such as calling candidates, arranging interviews and screening suitable resumes. Notice some publicity documents to the company in the group, post them on the bulletin board, print some documents that need to be distributed, and then distribute them to relevant departments. At the same time, I actively participated in the company's meetings and took minutes. Over the past year, I have done all this work seriously, without any omission. I also actively complete some things arranged temporarily by the company, or prepare for activities, do a good job in activities and do some temporary work in place.

Third, shortcomings

The work has been going smoothly in the past year, and many jobs that need the cooperation of colleagues have also been actively cooperated by colleagues, which has also brought great convenience to my work. Of course, I also found something in my work. I really don't have much experience. These things also need me to study more to do well. There are also some shortcomings in the work, and the results are not particularly ideal. There will be some shortcomings.

In the following work, I will learn more and master what I am not familiar with on the premise of doing my job well. Only in this way can I finish my work better and more smoothly.

Chapter VII of the Annual Work Summary Report of Staff

A year passed in a blink of an eye. Under the correct leadership of _ _ _, with the care and support of the members of the office team and other comrades, I have diligently and practically completed my job, successfully completed all the tasks assigned by the leaders, and improved myself in all aspects, laying a good foundation for doing all the work in the office. Now, I will summarize and summarize the work in the past year.

First, study hard and strive to improve.

Over the past year, I have worked hard to improve my theory, guide my work practice with correct theory, and guide myself to constantly change my world outlook, outlook on life and values; Identify the direction, goals and tasks of the work, keep up with the trend of the times, and study all kinds of knowledge related to the work hard, so that you can not fall behind in the work and be better qualified for the work. My ideological quality, moral quality and working ability have made remarkable progress.

Second, keep your feet on the ground and work hard.

The office is a department with complicated work and heavy tasks. As a member of the office, he shoulders the heavy responsibility of leading assistant, but also takes care of many experts who work normally. Whether in the work arrangement or in dealing with problems, he should be considerate and independent. These are the unshirkable responsibilities of office staff. Over the past year, we have assisted leaders in establishing and improving various systems, maintaining a good working order and environment, and the management has become more and more standardized. Complete a lot of daily affairs, such as the purchase of office daily necessities, reception, up-and-down communication, internal and external contact, subscription of materials and newspapers, etc. Arrange various affairs reasonably and orderly, which provides an effective guarantee for the normal development of office work. I firmly established the idea that there is no small matter in the office. I do my duty and work hard. The first is to be familiar with your own business and be competent.

Third, the correct style and correct position.

In my work, I always adhere to the diligent, pragmatic and efficient work style and do a good job seriously. Obey the arrangement of leaders, regardless of gains and losses, and don't pick the weight. We only pay attention to the work, regardless of the thickness of the other party, and strive to do our work well in the least time. Since our work, we have never delayed anything assigned by the leaders. In life, we should adhere to the upright, modest and simple life style, straighten our position, respect leaders, unite with comrades, get along on an equal footing, treat others sincerely, do not follow the trend, do not bully the weak and fear the hard, correctly handle the relationship between the ruler and the degree of getting along with leaders and colleagues, stress principles on major issues, stress style on minor issues, and consciously resist the erosion of decadent ideas.

Fourth, the existing problems

Through a year's work, I also clearly see that I still have many shortcomings. It is not enough to learn and master new policies and regulations. Although the study of political theory has made some progress, it is not deep and extensive enough, and there is still a gap with the work needs under the new situation. The research work is not deep enough, and the working methods need to be improved. I am not bold enough in my work. I always change my working methods in the process of continuous learning, but I can't practice and promote them in innovation. These deficiencies, I will strive to improve in the future work, and strive to do a better job. In short, over the past year, I have gained a lot through hard study and continuous exploration. I firmly believe that I can do it well as long as I work hard.

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