Why didn't Dengfeng ZTO Express send one?

There are many reasons: the courier may have made a mistake, or the logistics may not be updated, or it may be lost.

In this case, it is recommended to contact the courier outlets first to ask whether the courier has been taken out by the dispatcher, because the logistics information will be delayed. For the contact information of express outlets, you can call the customer service phone number of the express company, and then quote the name of the relevant city, so that the customer service can query the contact information of local outlets and give feedback to customers.

If the logistics has been stuck in the parcel delivery, inform the courier to collect or not to send the parcel. It may be that the courier did not collect it, please contact the seller as soon as possible to confirm.