Support technical post responsibilities

Support technical post responsibilities

In study, work and life, more and more places need to use job responsibilities. Job responsibilities refer to the work content that a post needs to complete and the scope of responsibility that it should undertake. The post is the unity of duties and responsibilities, which consists of two parts: the scope of authorization and the corresponding responsibilities. So how are the relevant job responsibilities formulated? The following are my responsibilities in supporting technical posts. I welcome your reference and hope to help you.

Support technical post responsibilities 1 1, cooperate with the sales department to introduce the company's products to customers, understand customer needs, answer technical questions, and provide pre-sales services such as system scheme suggestions;

2. Discuss specific requirements with customers, and design, install, debug and test customer systems;

3. Deployment and management of the company's products and application systems;

4. Handle customer technical complaints;

5. Collection and transmission of after-sales user feedback information;

6. Provide necessary technical support for the sales department.

Support technical post responsibilities 2 responsibilities:

1, responsible for the project implementation of the company's software system (including software demonstration, installation, debugging, training, preparation of guidance materials, guiding customers to go online and promoting project acceptance, etc.). );

2. Be able to carry out secondary development according to customer needs, and improve system functions together with R&D members;

3. Responsible for handling customer feedback information, maintaining customer relationship and improving customer satisfaction.

4. Be responsible for the installation, configuration, data analysis and daily maintenance of the company's software;

5, responsible for collecting and sorting out the technical data generated in the process of system implementation and maintenance;

6. Have good communication skills and adaptability, and have an agile perception of customer needs, industry changes and competitive situations.

Requirements:

1, college degree or above in computer related major (CET-4 or above), 1 year or above relevant working experience;

2. Good communication and presentation skills, and the ability to analyze and solve problems independently;

3. Have a good sense of customer service and teamwork spirit, be able to work under certain pressure, and have strong project control and promotion capabilities;

4. Proficient in using sql, familiar with the basic knowledge of network and operating system, familiar with C#, and able to carry out secondary development of the system;

5. Have technical support or related work experience and be able to solve technical problems independently;

6, can adapt to frequent business trips.

Support technical job responsibilities 3 Job responsibilities:

1. Based on the cloud requirements of customers' business, conduct technical exchanges, formulate solutions, and guide customers' business systems to migrate to the cloud;

2. Investigate and evaluate the cloud requirements of customer business systems, follow up the formulation and delivery of cloud solutions, and be responsible for the final cloud access of customer business systems;

3. Responsible for completing the signing of the project cloud service order and tracking the project establishment process;

4. Summarize the development cases in government cloud and share them within the organization.

Job requirements:

1. National unified recruitment full-time undergraduate degree or above, major in computer science;

2.2 years working experience in it, working experience in cloud computing field is preferred;

3. Have good customer contact and communication skills, strong customer development ability and market expansion awareness;

4. Have good project management skills and communication and coordination skills, and be able to work under certain pressure; (with kpi indicator)

5. Have a good sense of customer service and teamwork spirit, strong learning ability, passion, courage to accept challenges, good at pioneering and innovating, proactive and strong sense of responsibility.

Support technical post responsibilities 4 1. Develop customers and promote the progress of clinical trial objectives of new products.

2. Keep good relationship with customers, understand market demand, develop and promote contact with potential customers, so as to expand business opportunities.

3. Contact government departments such as food inspection and be familiar with the certification process.

4. Assist technical support representatives to sort out technical data and establish files.

5. Organize various academic and technical promotion activities inside and outside the hospital.

6. Familiar with office paperwork.

7. Have a good career development space.

Responsibility 5 of the support technical post (1) is responsible for providing all kinds of evaluation data of service providers in the branch.

(2) Be responsible for the analysis and statistics of service dissatisfaction and complaints in this region.

(3) Regularly check the implementation of the documents of this department (after-sales system).

(4) Be responsible for investigating the service policies and service items of competitors of the Division, and put forward opinions and suggestions according to the situation of competitors.

(5) Responsible for the organization and implementation of daily training.

(6) Responsible for organizing phased service activities.

(7) Responsible for tracking the implementation of key service projects.

(8) Be responsible for docking with the customer service department of the Division to ensure the timeliness of handling customer complaints of the Division.

Support technical job responsibilities 6 job descriptions

Requirements:

1, good image and temperament, standard Mandarin;

Step 2 be enthusiastic and cheerful

3. Good affinity, trained and working experience in robot education is preferred.

operational data

1 Be responsible for the demonstration of the company's products.

Be responsible for explaining the company's products.

Responsible for the sales of company products.

Support technical post responsibilities 7 1, responsible for all kinds of technical support work such as field equipment installation, debugging and testing.

2. Receive and assist in solving various on-site technical problems encountered by customers, and timely and accurately feed back on-site information to sales and R&D departments.

3. Be responsible for making the configuration list of delivered equipment and software.

4. Be responsible for the preparation of technical scheme in the proposal.

5. Support marketing and sales, and provide relevant training for customers and engineers.

6. Be responsible for the technical disclosure of production in sales.

7. Assist the Marketing Department to implement advertising and other marketing activities within the sales scope according to the requirements of the superior supervisor.

8. Provide market competition information for the sales management department.

9. According to the requirements of technical support manager, provide all reports and data quickly and accurately, such as weekly work plan/report.

Support technical post responsibilities 8 responsibilities:

1, responsible for the pre-sales and after-sales technical support of the company's products;

2. Be responsible for the management and display of the company's laboratory demonstration room;

3. Responsible for the installation, debugging and training of CMTracker system;

4. Participate in the debugging and testing of new products developed by the company.

Qualifications:

1, familiar with the application of computer systems and software, and have some knowledge of computer network;

2. Skillful use of office software, able to use Visio, CAD and other software to draw the system topology diagram;

3. Strong hands-on ability and fault judgment ability for electronic products and computer system peripheral products;

4. Can adapt to frequent business trips and have good communication skills;

5. Be able to report the project work to the company leaders in time;

6. Strong sense of responsibility and sincerity; College degree or above.

Technical support job responsibilities 9 1. Be responsible for the overall work of the technical support center, and formulate, organize, implement and complete the annual work target of the center according to the departmental target responsibility book compiled by the company.

2. According to the company's requirements and departmental responsibilities, be responsible for drafting the post responsibilities of each position in the center, arranging the work of each position, and supervising and assessing the work of each position.

3. Implement the company's rules and regulations; Responsible for drafting, supplementing and perfecting the rules and regulations and management measures of the center.

4. Put forward the personnel demand plan of the center according to the actual situation, and assist the human resources department in the recruitment, renewal and dismissal of personnel.

5. Be responsible for conveying and carrying out the instructions of superior leaders to employees, asking for instructions from company leaders and reporting the work of the center, and reflecting the opinions and suggestions of employees.

6. Be responsible for the safety of the center.

7. Responsible for coordination with other departments.

8. Complete other tasks assigned by the leaders.

Support technical job responsibilities 10 job responsibilities

1, providing pre-sales technical support for the marketing department, deeply understanding the technical needs of customers, building product value points, and explaining and demonstrating products;

2. Complete pre-sale consultation and scheme design;

3. As the R&D center, the pre-sales technical window is responsible for coordinating with the market and other functional departments of the company, including technical exchanges, pre-sales technical lectures and pre-sales FAQ documents.

4. Cooperate with other departments, including the preparation of the company's product technical scheme and product technical promotion documents;

5, other work assigned by the leadership.

job requirement

1, full-time undergraduate computer related major is preferred;

2. More than three years working experience in pre-sales technical support;

3. Strong experience in dealing with customer relations and the ability to write technical documents, proposals and pre-sales demonstrations;

4. Proficient in office application software;

5. Experience in Internet of Things+products or overall project support is preferred;

6, can adapt to frequent business trips;

Support technical post responsibilities11/after-sales power/electrical technical service maintenance, handle customer complaints about product technology, feed back the results to customers in time and pay regular visits;

2. Guide end customers to use products correctly, solve common problems, introduce relevant knowledge and collect customer feedback information;

3. According to the complaint summary and market feedback, put forward product improvement opinions to the technical department, coordinate and formulate improvement plans, and promote the improvement of product quality;

4. Accept special orders according to customer requirements and cooperate with after-sales technical support;

5. Organize and implement technical training for customers, sales staff and customer service personnel in combination with product features and user manuals.

Responsibilities of technical support post 12 responsibilities:

1, responsible for product installation and able to solve unexpected problems on the installation site;

2. Be responsible for the pre-sales technical support of the company's products;

3. Assist customers in product installation and after-sales technical service;

4. Daily work of other technical departments.

Recruitment requirements:

1, major in mechatronics or automation control, technical secondary school or above;

2, familiar with CAD drawing and Photoshop and other related drawing software;

3, strong hands-on ability, strong sense of responsibility, and a spirit of research on work;

4. Due to the needs of the product installation site, it can adapt to irregular business trips and overtime at night.

5. Be able to skillfully use PPT, word/excel/ office software;

6. Have the ability to participate in bidding and write bidding documents.

7. Strong pressure resistance, good communication skills, problem-solving skills and a certain level of professional ethics.

Support technical post responsibilities 13 post responsibilities:

1, responsible for on-site support of equipment arrival, technical support during installation and commissioning, and coordination and follow-up of project implementation;

2, making project plans and tenders, drawing drawings;

3. Provide technical support for sales staff and agents; Participate in the technical exchange of the project.

Job requirements:

1, college degree or above in thermal power, thermal engineering, mechanical integration, chemical machinery, environmental engineering, automation, HVAC and other related majors;

2. Three years or above after-sales working experience in medium and large industrial boiler industry, or two years or above experience in debugging first-class burners of international brands, preferably Vysozak, Germany.

3. Able to work under certain pressure and travel, serious, honest and diligent, with good communication skills and strong teamwork ability;

4. Good English listening, speaking, reading and writing skills;

5, familiar with computer operation (office software operation and autocad mechanical drawing software, etc. ).

Job responsibilities of supporting technical posts 14 IT technical support/customer service specialist Beijing Thinking Creation Information Technology Co., Ltd. Beijing Thinking Creation Information Technology Co., Ltd. Obtained and collected thinking and thinking creation work contents:

1, responsible for the installation, debugging and problem handling of freshmen's class software, ensuring students' normal class (before, during and after class) through telephone, video or remote assistance, and solving problems should be extended to every student user;

2. Responsible for the maintenance and debugging of the equipment at the teacher's end (live broadcast room);

Job requirements:

1, familiar with the software installation process of computers and mobile devices, familiar with Windows, Mac, Android, ios and other systems, and able to independently complete the common problems in the installation and use process;

2. Be able to independently assist parents or teachers to solve most problems of dual-terminal equipment, and have good recording and feedback ability;

3. Strong ability to withstand pressure and adapt to shifts; Can be responsible for their own data,

4. Strong service ability, strong telephone communication ability, affinity and patience, and the ultimate conscientious service for every student user;

Support technical post responsibilities 15 1, customer contact and customer return visit.

2. Customer problem feedback and tracking

3. Product deployment, upgrade, installation and debugging, data migration and data backup.

4. User documentation (installation manual, debugging manual, user manual, help manual, etc.). )

5, user training (tutorial, planning, implementation, tracking results)

6. Simulated user environment test

7. Collect and handle user questions

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