How to recruit the right customer service staff?

However, because online shop customer service is still a new type of work, the relevant vocational training and employment market has not been established. How does the store manager recruit the right customer service staff? Crown Manager teaches you 5 1 Li -jun52 1: Generally speaking, customer service is very complicated and boring, and it is not easy to recruit an excellent customer service. To recruit customer service staff, first of all, the typing speed should be fast, and this recruitment needs to be checked. Patience and affinity, affinity, online and offline expression are different. Some people may feel cold offline, but the other side is shown online. One way to test the recruitment patience of customer service staff is to give him a psychological test questionnaire, so that he can do it with a larger amount of questions, not by looking at the final psychological test results, but by seeing how he completes the questionnaire. You can't use people who are too utilitarian. People who are eager for quick success and instant benefit will do whatever it takes to finalize all possible transactions, but the adverse impact on online stores should not be underestimated. This kind of person can't stay. When he is full-fledged, he will choose another branch or set up another portal. In addition, finding customer service is more eye-catching. Generally speaking, looking for customer service is because the family conditions are not very good, people are more introverted, careful and patient. It's best not to find someone who is too beautiful to sit still, or too ugly and distorted, and doesn't need much work experience. The first customer service of online shop recruitment need not be too flexible, just step by step without making mistakes. Because the first customer service is responsible for simple inspection and delivery, you can find a flexible partner with her in the future. Specifically, it is also troublesome to bring customer service. Holding the mentality is never afraid of learning more. It is best for everyone to be independent, and they can be independent in the future.