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Three selected QC personal annual summaries
? QC Personal Annual Summary Selection 1
? In 2000, I worked as QC in the quality control department. Compared with 2000-2000, the quality control department lost two QEs, one SQE and one document control director, and all the work was basically maintained at last year's level, with little progress.
? Summary section:
? 1, standardization:
? In the past six months, the quality control department has run in the incoming materials and process standards every Monday and Friday of June 35 17: 00 ~ 17: 30 and achieved good results. After the introduction of this measure, similar complaints about "inconsistent standards" in production lines have been well prevented.
? 2. Add IPQC function group:
? Join IPQC Group to strengthen process quality supervision, further promote the rapid handling of quality accidents, and effectively improve the information feedback mechanism. At present, due to the initial establishment of IPQC, the professional knowledge and ability of IPQC personnel can not meet the requirements, and their role is limited. This is also a direction of efforts in 20- 2000.
? 3. Customer complaints:
? Customer complaints 13 times, 20- this will better reflect the quality of our products and is also a more scientific statistical method.
? 4. The customer's first inspection qualified rate:
? The qualified rate of customer inspection is 97. 1 1%, which is 0.44% lower than last year. The main reason for the decrease is that the appearance of Leeds lampshade can no longer meet the requirements. Since the qualified rate of customer inspection was 97.55% last year, the target was raised to 98% in the management review last year, but this year's target was not reached, which will become the main target this year and be fully realized.
? In addition, considering that the appearance requirements of our products are quite strict compared with those of our peers, and considering the comprehensive quality and cost, we will gently relax the appearance standards and gradually return to the normal requirements of our products without letting customers know.
? 5. Qualified rate of 5.QA first inspection:
? The first pass rate of QA inspection is 95.3%, which is greatly improved compared with 92. 17% last year, and the improvement range is about 3. 13%. This is inseparable from a series of improvements supported by company leaders. Engineering department, production technology, procurement and QA have all made corresponding contributions in terms of efficiency improvement, continuous follow-up and handling historical issues.
? 6. Process qualification rate:
? The comprehensive pass rate of the process is 94.2%, which is 0.6% higher than that of last year. Although the effect is not obvious, it also reflects the improvement of process capability and the value of joining IPQC. It is also the premise of improving the qualification rate of QA inspection and customer inspection, and it is the most important.
? 7, incoming inspection qualified rate:
? The qualified rate of incoming inspection is 97. 1 1%, which is 0.2% lower than last year's 97.3 1%. The main reason for the decline is the introduction of Leeds lampshades and new customers, such as Aoda plastic of pine, lenses and cameras.
? I. Existing problems (main problems that exist or hinder the development of departments and companies in the course of work)
? Internal cause: the uneven quality of department personnel brings certain difficulties to management. Moreover, most of them are introverted and the overall level of professional ability and quality is not high, which leads to the unsatisfactory effect of communicating with other departments to solve problems. This is a problem that we must overcome by ourselves. In addition, my experience is still relatively shallow, and I believe all this will improve in 20- 2000.
? External factors: first, the company's products have many types, small batch and short product life cycle, which brings certain difficulties to quality management; Second, people's quality awareness is not high, and all staff do not participate. If there is a quality problem, I think it should be solved by quality personnel, which has nothing to do with myself. This kind of quality consciousness needs to be improved urgently; Thirdly, there are many and miscellaneous suppliers, low quality management level and many material problems, which also bring some difficulties to quality management. Fourth, unfamiliar with processes and responsibilities, which is also the embodiment of the company's management level, so familiarizing all employees with standard operating procedures will be a focus of this year's work.
? Two. Outline of the department's work direction plan for 20- 2000 (guidelines for the department's work priorities in the new year)
? According to the summary of the quality work in the past year, improve the quality level from the following aspects.
? 1, QA schema adjustment:
? In order to give full play to the work of quality supervision and assurance, QA reorganized the original four departments of IQC, QE, QA (delivery inspection) and IPQC into three departments, namely IQC, IPQC (process supervision and control) and QA (quality assurance, composed of the original QE and QA personnel). Lv Guangfu is good at QC management and no longer serves as QE director, only responsible for IPQC business. The guarantee of QE and QA is directly responsible to the manager of quality control department. In this way, it can be clearly divided into three parts: incoming materials, manufacturing process and delivery control, as well as QA guarantee throughout the whole chain.
? 2, implement the quality concept, improve the quality consciousness:
? In order to implement the quality concept and enhance the quality awareness, we have strengthened the training, mainly including the quality system documents and the publicity of the quality concept.
? 3, improve the quality of professional skills:
? Train QA internal staff to improve the overall quality knowledge level and the ability to analyze and solve problems. Cultivate potential QE to be a good helper, improve their knowledge level and various management and handling skills.
? 4. Pay attention to the realization of quality objectives and the effectiveness of countermeasures;
? The realization of process quality goal is an important index to measure the process capability of a factory, so the improvement of process capability is the focus of many jobs. The actual results this year are 94% and 2%, and the plan for this year is 95%.
? 5, improve the quality level of incoming materials:
? Because in the past year, I mainly settled in basic management, internal affairs and customer communication, and less involved in handling incoming materials. In the next year, I will communicate with suppliers with more problems and larger supply to stabilize the level of incoming materials and improve the management ability of suppliers.
? 6, improve leadership and teamwork ability:
? Through training, study and organizing amateur interest groups and activities, mutual understanding among colleagues can be enhanced, and cross-departmental horizontal and vertical interactive activities can be organized when necessary.
? 7. Plan to add a QE:
? Due to the increasing variety of products in the company, there is no separate quality assurance personnel in the original QA organizational structure, and quality inspection is the main task. Therefore, if the business volume increases, it is planned to recruit a QE employee with professional skills in system maintenance and environmental protection. An existing QE is still in training. Because of its slow learning progress, it may not be able to work independently within one year. Another environmental QE technician is also studying, and the consideration of problems and professional knowledge is far from our requirements.
? Three. Other work suggestions:
? 1. It is suggested that the company leaders hold a meeting of department managers to reaffirm the customer relationship between departments, emphasize the responsibilities and obligations of each department, and make it clear that each department has indisputable obligations to solve the problems found by QA/IPQC, so as to improve the current bad situation, such as "If QA finds problems, some colleagues in the responsible department will suspect that it is caused by QA (of course, there may be, if there are, I will definitely deal with them seriously. ) or "IPQC found a problem and led to an argument", which are all bad phenomena and undermine the unity between departments.
? 2. Establish a quality management fund.
? The purpose of establishing a quality management fund is mainly to play a positive role in improving the quality of employees, or to reduce costs and improve efficiency, and will be rewarded according to the impact of the incident. Of course, this project must pass the acceptance of the quality department. Specific matters need to be approved by the leaders before planning.
? QC personal annual summary selection 2
? A, QC work summary
? I have been in Hong Guang for four years since 2000. After several years' efforts, the work of QC in 2000 basically continued the previous management mode. Under the leadership of General Manager Zhang and Minister Zhu, we carried out QC work focusing on the implementation of documents and achieved certain results.
? 1, delivery task. -At the beginning of 2008, due to tight production and staff shortage, QC re-established the "Staff Training Plan". After 1 month training, all new employees can independently check the board, solve the last bottleneck, successfully complete the delivery plan issued by the marketing department and meet the needs of customers.
? 2. Communicate with customers. -In 2000, the Quality Department divided the work according to the abnormal reaction of customers, and the abnormal feedback from customers could be answered and handled satisfactorily by the Quality Department within 2 days, which made the relationship with customers more harmonious.
? 3, inspection work instructions. When each product is produced in the first batch, QC will formulate inspection work instructions for the corresponding products, so that QC personnel can be more instructive in their work and meet customers' requirements.
? 4. Establish a quality reward and punishment system. Since QC established the quality reward and punishment system, in-QC employees have detected 2449 open circuit and missed defects, while packaging employees have found 989 serious defects and 254 minor defects1piece, which greatly reduces the probability of missing defects flowing out of customers.
? 5. discipline. 65438+ 10, QC formulated the personnel flow management system, employees must wear mobile cards when entering and leaving the workshop, and the number and time of entry and exit are limited, which solved the possibility of QC employees entering and leaving the workshop at will because of non-work needs, and even made phone calls in the toilet during working hours, making the QC working environment more orderly and standardized.
? 6. Production tasks. In 20 years, 494 18395 tests were conducted, and 46,898,034 tests were qualified, with a final pass rate of 94.90%. The final pass rate in 20 years is 94.64%, which is 0.26 percentage points higher than that in 20 years. See "Statistics of Final Qualified Rate of Products in 20- 2000".
? 7. Customers complain. In 20 years, 5307 batches were shipped, with complaints of 7 1, complaints of 1.34%, returns of 29 batches, returns of 0.55% and customer complaints of 1.88%. Compared with the final customer complaint rate of 2.94% in-,it decreased by 1.06 percentage points. Please refer to "Customer Complaint Statistics in 20-".
? Second, the main points of QA work
? In October, 2008, I transferred from QC to QA, which will be a new beginning. I will try my best to take a step forward on the existing basis and raise a level.
? 1 and problems in QA
? 1. 1 Establishment of functions of quality department
? In Hong Guang, the quality department is quite weak. Judging from the current organizational structure and function distribution, the function setting of the quality department is quite lacking. Only two traditional departments are set up, QC and QA:QC is responsible for the ex-factory inspection of products and QA is responsible for the supervision and control of the process. There is no special department or full-time staff responsible for the establishment and operation of quality engineering and ISO related management systems, but the relevant personnel work part-time, so the effect is not very satisfactory. At present, there is an IPQC employee in each shift of dry method, wet method, punching and electroplating. The quality of the whole factory is controlled by four IPQCs and/kloc-0 team leaders, who want to get good results. This is too busy to do at this stage, because the quality awareness of all staff is far from reaching this stage. At present, the ISO management system is implemented by the ministers and supervisors of several departments, and the implementation and improvement of the management system are also greatly reduced. The main reason is that everyone is busy with their daily work and has little time to calm down and think. Moreover, they lack training in this field and rely on previous experience or self-taught things.
? 1.2 staffing of quality department
? From the perspective of quality control and management, the number of personnel in the quality department is insufficient. Although there are seventy or eighty people in the quality department, how many quality control personnel and quality management personnel are there in the real sense? Electrical testing room, QC board inspectors and packaging personnel, does this count? Of course not, this is an essential process in the production process. There are only two sampling personnel set by QC, which can be regarded as the real personnel of the final quality assurance department. Together with IQC 1, measuring room 1 and IPQC, there are 5 people in each shift, so a total of * * * adds up to only 9 people in a shift, and there are * * 15 people in the day shift.
? 1.3 dispersion of energy
? At present, the electrical testing room, QC and packaging are under the control of the quality department. For supervisors and ministers, they are two heavy burdens, one is production task and the other is quality management. Neither of them can be relaxed, and the work energy will naturally be dispersed because of the daily delivery tasks, and some measures in quality management are not in place, which leads to the same problem happening again and again.
? 2. Suggestions
? 2. 1 The electric metering room is managed by the production department.
? 2.2 Reorganize the functions of the Quality Department.
? 3. Quality assurance work plan
? 3. 1 It is necessary to reorganize the staffing of the quality department IPQC to make the work more detailed and effective. It is hoped that a quality assurance department can be established, with an increase of 4 people in each class, and the quality project will be temporarily held by the team leader, supervisor and minister.
? 3.2 At present, the focus of IPQC is selectivity, and key processes and stations are selected for control.
? A. First inspection: establish and improve the first inspection of products at important stations to control the occurrence of batch defects.
? B. Patrol inspection: patrol inspection shall be conducted for each working procedure, including product quality and process parameters that indirectly affect the product, 5S, checklist, control chart, etc. Find problems in time and nip them in the bud.
? 3.3 Modify the work instructions related to the electric measuring room and measuring room to make them more instructive.
? 3.4 Improve the first article inspection of each major process, and modify the first article inspection list and the first article inspection standard.
? 3.5 Improve the checklist of each process.
? 3.6 Improve IQC inspection standards and raw material sample sealing management.
? QC Personal Annual Summary Selection 3
? Compared with some time ago, I have gradually got a clue, and the workflow and production technology of on-site QA have been fully understood and mastered. What needs to be done in the future is the accumulation of working methods, the improvement of working skills and the further familiarity and understanding of production technology. When I am about to become a full member, I will make a summary from four aspects: the knowledge I have learned during this period, the problems I have encountered in my work, my personal shortcomings, my ideas on how to improve in the future, and some personal suggestions.
? First, the knowledge learned.
? Because I used to be engaged in the quality control of food enterprises, I paid more attention to the implementation of HACCP and QS certification system in food enterprises, and the implementation of GMP system was relatively weak. Although I learned GMP related knowledge in class, I still feel very lacking. Therefore, during this period of work, I have a new understanding of the operation of GMP system in practice, and have a further understanding of GMP system through the combination of practical problems and theoretical knowledge encountered in my work.
? On-site QA includes monitoring of production process, prevention and improvement of quality, supervision and audit of on-site production records, sampling of raw materials, semi-finished products and finished products, cleaning and inspection before and after production, feedback of abnormal quality and filling in relevant records. In the past three months, with the guidance and help of leaders and colleagues, we have basically mastered the basic processes of these field work, and what we need to do in the future is to further improve and broaden them! In the process of sorting out and analyzing the batch records of products, and then connecting with the actual production, I gradually deepened my understanding of products, and realized that quality work is not just on-site monitoring, but starting from the process may be more conducive to the implementation of GMP and the improvement of quality. This job also comes from the guidance and leadership of the manager, hoping to learn more deeply in the future.
? Second, problems encountered in the work
? The following is a simple summary of several typical problems encountered in the work.
? The problem of "black" rubber particles: A drop of oil leaked from the rotating shaft of the belt of the ball press and dripped on the belt, resulting in the appearance of darker impurity rubber particles. At that time, preliminary treatment was carried out at the scene and more than 70 contaminated rubber particles were found. After repeated particle selection, more than 30 particles were found to be contaminated.
? For me, this incident is a profound lesson: if similar problems happen again in the future, remember to give timely feedback and control the materials and products on site.
? The problem of incomplete clearance: During the workshop clearance, there are always some dead corners that cannot be cleared, so it is necessary to strengthen the clearance inspection in the future.
? The problem of exposed hair of the operators on the outsourcing site: the outsourced employees often put the hair cover on their shoulders and don't wrap it around their heads, which easily leads to the hair falling into the product, which has great quality and safety risks. Through the communication with the on-site employees, some employees can realize this problem and wear hair covers as required, while a few employees can't do it well. In addition to reflecting the workshop fever, the deep-seated reason is the weak quality awareness.
? Hidden dangers of quality and safety: rusty artistic knives are used in the collagen drying workshop, the reading of glue thermos is inaccurate, the weighing of feeding is not accurate enough, steel wire cleaning balls are used on site, and the logo inside the polished meatball rack does not match the logo on the wall, the white rack for drying rubber balls is piled up on the ground without material status logo, the test product workshop is not cleaned, the test product is left on site, and the oil leakage from the glycerin tank valve is caught by the washbasin.
? Quality feedback problems: the packaging material is sticky, the carton indentation is too hard, the BOPP film is wrinkled, the width is not enough, and the packaging material is chromatic aberration.
? Third, personal shortcomings and how to improve in the future.
? In terms of personal ability, QA needs a wide range of knowledge, good communication skills, keen to find problems, and clear ability to judge and solve problems. In these aspects, I feel that they are still lacking. In the future, we should accumulate more knowledge, exercise the communication ability with field operators, and improve the ability to find, analyze and solve problems.
? Work skills need to be further studied and improved, and more advice should be sought from leaders and experienced colleagues in the future.
? In terms of product knowledge, we also need to strengthen our study and strive to know more about our products. In terms of product inspection, this aspect is a weak link, which requires more communication with QC in order to better serve the on-site monitoring work.
? In terms of process flow, reasonable process can get twice the result with half the effort, and QA can strengthen the study of process, prevent and improve quality accurately and timely.
? Production technology, that is, the understanding of equipment, is actually quite confusing in the past three months, and it may be a problem to have no relevant professional background. Just do more work, think more, consult more materials and consult more experienced people in practical work in the future.
? Fourth, some personal suggestions.
? As a newcomer, I have been helped by many leaders and colleagues since I entered, which has made me feel the warmth of the company, but it has also changed me from "me" to "us"! Three months' experience will soon be a thing of the past. As a regular employee, we should ask ourselves. Past mistakes can be forgiven, and future mistakes cannot be forgiven! The following are some personal suggestions to the company, hoping to be helpful: 1. It is suggested that the company improve the systematic course of on-the-job training and formulate a set of corresponding systematic training courses for newcomers in each position. At present, the mode of "mentoring" is adopted, and there is also a lack of performance appraisal. Second, it is suggested to establish an effective performance appraisal system as soon as possible, because history has proved that it cannot be eaten for a long time! Third, this era has proved that there is no small quality problem. It is suggested that the company further strengthen product quality management, increase quality input and realize full participation. Fourth, it is suggested to improve the management process, and "piecemeal" can't solve the problem from the root.
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