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Summary of work in the first half of the year
Time goes forward step by step on the annual ring, and a period of work has ended. During this time, I believe that everyone is facing many challenges and has gained a lot of growth. Let's sum up our past achievements into a work summary. What kind of work summary should you have read? The following is a model essay summarizing my work in the first half of the year, which I carefully arranged, hoping to help you.
The first half of the year 1 has passed quietly. Looking back on the busy work in the past six months, with the breakthrough of new projects of Dacheng Group and the smooth production of Jinbaote Company, I myself have improved my business level to some extent through practical training and the help of leaders, but at the same time, I have exposed many new shortcomings.
1. Respond to market changes and ensure stable supply.
In 20xx, the chemical industry market has undergone great changes due to many factors, such as rising international crude oil prices, shortage of coal resources, and insufficient power supply. With the approach of the Olympic Games, the national environmental protection departments have strengthened supervision in various places, and some enterprises that fail to meet the standards are in the stage of stopping production or limiting production for various reasons, resulting in a shortage of supply of various basic chemicals and a large increase in prices. Facing the sudden changes in the supply market environment.
Under the leadership of Manager Jiao, the procurement center actively responded, made preparations and precautions in advance, and implemented the guarantee plan for all kinds of production materials during the Olympic Games. By July, the four production teams of the procurement center had put the affected materials such as nitric acid, perlite filter aid, water treatment agent, soda ash and flake alkali in place to ensure the supply of production raw materials.
In the first half of the year, * * * signed 20 procurement contracts, 3 confirmations10, developed new suppliers 13, and eliminated 3 suppliers. * * The purchase amount was RMB 65,438+098,865,438+0272, and 207 purchase orders and 577 purchase items were received, except that some purchase items were cancelled or purchased by themselves.
Second, continue to strengthen the study of corporate culture and business knowledge.
The procurement center organizes all employees of the department to continuously strengthen the study of corporate culture and various documents of the group. After the meeting, all buyers should conscientiously sum up their actual work, talk about ideas and experiences of mutual improvement, follow the leadership policy of the group, and "actively catch the ball and serve the owner company enthusiastically".
Actively participate in various studies organized by the group. Through the study of corporate culture and the book My Responsibility for the Rise and Fall of the Company, my thoughts have been greatly improved, my working perspective has been recognized, the bond between enterprises and employees has been increased, my sense of responsibility has been enhanced, and my execution has been improved. This is a necessary condition for an excellent employee.
The business study organized by the Group Talent Center directly helped me improve my business ability, and it is also another way for me to improve my business ability.
Through the rotation of purchasing materials, I have the opportunity to get in touch with more purchasing varieties. In the process of market research with different suppliers, I learned a lot of negotiation skills, enriched my purchasing expertise, improved my comprehensive business level, and gave me the opportunity to re-recognize my own shortcomings. Effective business communication, good language skills, decisive judgment, lack of self-confidence and many other shortcomings still need to be improved.
My harvest is to let me know how to improve. Personality is not the decisive factor of working ability, but the change of working method, communication ability and thinking mode is the fundamental starting point to improve my business ability. "Knowledge is learned, ability is practiced, and morality is cultivated."
I believe that as long as we are based on serving Dacheng Group wholeheartedly, correct the attitude of working to improve our own ability, and adhere to Dacheng Group's enterprise spirit of "Excellence and dedication to the people", we will certainly overcome difficulties, move from ordinary to excellent, and finally become an excellent buyer and contribute to Dacheng Group's development.
The quality of after-sales service is directly related to the company's image and fundamental interests, and also indirectly affects sales performance. The work in the first half of the year has made great progress compared with the past, but there are also shortcomings. Let's summarize the after-sales part first.
1, do a good job and establish a global awareness.
No matter what work you do, the first and most important thing is to establish a sense of the overall situation. Establishing global awareness means establishing corporate image and making customers satisfied with their work.
2. Good at communication
On-site technical service personnel should not only have strong technical knowledge, but also have strong communication skills. A product is often caused by improper operation, and it is often not a quality problem such as customer response. So at this time, it is necessary to find out the problems, communicate with customers and standardize the operation, so as to remove the distrust of the products and the impact on the corporate image. Achieve a satisfactory corporate image for customers.
3, with professional technology, diligent in on-site inspection.
With the continuous development of the electronic industry, the competition is also increasing. How to do a good job in after-sales service is also a powerful card to strengthen the company's competitiveness. As technical service personnel, we should be diligent in on-site observation, think independently, communicate with colleagues more, and strive to improve our level.
4, technical knowledge level and practical work proficiency.
I have gained some experience in my past work, and my mentality is very important in my work. It is very important to be enthusiastic, approachable, positive and peaceful when working, which is conducive to promoting work progress.
Summary of the work in the first half of the year 3 Time flies, and half a year has passed in a blink of an eye. According to the work objectives set at the beginning of the year and the requirements of the chairman, the administrative personnel department will, as always, improve the implementation of various rules and regulations, improve the administrative management ability, and make suggestions for the leaders; At the same time, do a good job in the guidance and cooperation of parent and subsidiary companies in administrative management, production and operation, and make every effort to strengthen system construction and standardize enterprise management in each branch; Secondly, earnestly perform the responsibilities of this department, actively do a good job in the administrative affairs of the group headquarters, and strive to play the core role of administration, personnel and comprehensive management. The performance of various departments in the first half of this year is summarized as follows:
The work of the administrative personnel department in the first half of the year can be roughly divided into the following aspects:
I. Personnel management
1. In the first half of the year, the personnel system was gradually improved and optimized through a series of work such as formulating relevant systems. According to the actual needs of personnel in various departments, we should do a good job of employees' entry and exit in a targeted and reasonable way, and strictly follow the workflow to control the entry and exit of good personnel. In the first half of the year, more than 200 resumes of front desk staff were received through online recruitment, friend recommendation and mass sending. After telephone, online communication and email communication, more than 80 people reached a preliminary intention; More than 50 people actually attended the interview; After three rounds of interviews, six people were tried; There are four people on duty now. During this period, a series of personnel transaction documents were issued, which ensured the programmed operation of all personnel in and out, and was conducive to the basic management of human resources.
2. Training: The training of staff and cadres is our further work. In the first half of the year, we repeatedly emphasized the education and training of safety production for the employees employed by the branch, and conducted a week-long pre-job training for the new employees at the headquarters. In addition, after many times of communication, Professor Gao Guofang from the Party School of Hangzhou Municipal Committee was invited to hold a seminar on current economy for all middle-level and above cadres in March this year.
Situation and enterprise management training, with the theme of "efficient execution". This training has played a great role in our management. 3. Adjust the salary level of employees.
In the first half of the year, according to the market salary level and the company's actual situation, our department adjusted the company's overall salary and staff positions, which promoted the enthusiasm of employees and met the company's development needs.
Second, the salary reform and performance appraisal
At the beginning of April this year, according to the request of the chairman, the department focused on the revised draft of the 20 13 annual salary system and performance appraisal plan. Guided by enterprise benefits, post value and personal contribution, the scheme rationalizes the internal income distribution relationship and rationally adjusts the income structure and distribution gap of employees. On the basis of the original salary system reform plan, combined with the actual situation, it took several months to complete the 20 13 annual salary system revision plan of the group company, and the specific implementation shall be subject to the documents.
Third, administrative basic management
Administrative basic management is a job with strong service, wide coverage and many things. In the first half of the year, we mainly did the following specific work:
(1) Responsible for drafting the annual work plan and other important manuscripts according to the instructions of the leaders and the company's development strategy. In the first half of the year, * * * issued more than 20 red-headed documents, covering all aspects of the group company, with strong guidance and practicality. In addition, more than 30 daily business notices were issued, which ensured the smooth development of the company's holiday arrangements, external correspondence and daily work of each branch. (2) Responsible for the communication between superiors and subordinates, and better complete the tasks assigned by the Chairman. In the first half of the year, our department and relevant leading organizations carried out three comprehensive inspections, strengthened supervision and inspection, and timely issued inspection reports and opinions on projects requiring rectification, achieving the goal of combining punishment with prevention and comprehensive management; At the same time, employee suggestion boxes were set up in all branches to report and feedback employees' opinions in a timely and effective manner.
(3) Complete the drafting, copying, sorting, collection, printing, distribution and filing of documents and materials issued and reported by the company.
(4) Conduct a series of guidance and training for new front desk staff, and improve the front desk daily service rules and regulations. Arrange the work distribution of the front desk staff reasonably, ensure uninterrupted service in the morning and evening shifts, and actively cooperate with the restaurant, guest reception and cleaning work to make the front desk work more standardized and effective. (5) Organize and arrange meetings in a planned way, and arrange and distribute meeting minutes.
(6) Keep and use the company seal and letter of introduction correctly.
(7) Strictly implement the employee attendance management system, carefully supervise and inspect the daily work, and make timely accounting and reporting.
(8) By changing the original registered trademark "xx Industrial Co., Ltd." to "xx Group Co., Ltd.", some missing documents were reissued, relevant materials were collected and sorted out, and the declaration of trademarks and famous brands was completed.
IV. Infrastructure and other extension work
According to the work schedule, in the first half of the year, our department mainly completed the following work in infrastructure construction: 1. Through one year's efforts, the factory has completed the re-examination and approval procedures for completion acceptance, and now it has handled the real estate license.
2. The electrical appliance company has passed the mid-term acceptance, and now the dry hanging project has been basically completed. It is expected that the warehouse project will be basically completed by the end of August to meet the completion acceptance.
3. Substantial progress has been made in the issues left over from the company's history, and efforts are being made to complete relevant procedures and strive to handle relevant documents as soon as possible; Secondly, the company's new technical transformation project has been approved by the Municipal Bureau of Economic and Information, and environmental assessment is under way.
4. Assist the branch in the collection of accounts receivable.
The administration and personnel department is the key department of the group company and one of the important image windows, shouldering the heavy responsibility of internal and external contact and coordination from top to bottom. Therefore, in the first half of the year, we supervised and guided the implementation of various documents and plans through daily communication and guidance and comprehensive inspection to ensure the establishment and benign operation of the internal management system of the branch.
Although we do our best and do our duty, due to objective factors such as high turnover rate and historical legacy, our department has failed to give full play to its central and core role, and there is still a big gap with the requirements of leaders. Mainly reflected in these aspects:
1. In terms of labor discipline, we still need unremitting efforts. In the first half of the year, some employees were still absent from work or late for work, leaving early, not wearing work clothes and hanging badges.
2. Staff education and personnel quality improvement are not satisfactory. For example, some employees do not reflect the face of the company well in terms of etiquette and politeness, which damages the image of the company.
3. In terms of inspection and guidance, sometimes we don't know the situation of subordinate branches in time, and the supervision is not strict, and often customers only know when they reflect it.
4. To speed up the pace of work efficiency, we should learn to drill when looking for relevant departments, not wait. 5. In terms of cultural activities, there are too few activities, so we should communicate with trade unions more and carry out various cultural activities to enhance the cohesion of employees.
The work plan of the Ministry of Administration and Personnel in the second half of the year mainly focuses on the following aspects:
1. Pay special attention to labor discipline and staff quality. According to the company's regulations, always make unremitting and irregular inspections and supervision, especially the on-the-job situation of employees and personnel on duty; At the same time, employees are trained by going out and inviting in.
2. In the second half of the year, we will make every effort to reissue and submit relevant documents as soon as possible in accordance with the relevant procedures of various government departments.
3. Do a good job in training, inspection, physical examination and assessment of middle-level and above cadres.
4. Do a good job in inspection, supervision, uploading and publishing of subordinate branches. 5. Provide legal services for the collection of accounts receivable of subsidiaries. 6. Complete the year-end summary work and organize group worship, visits and other activities.
In the first half of the year, the overall focus of the administration and personnel department was to standardize and straighten out the internal management of the company and further improve the execution of infrastructure work. Looking back over the past six months, the concern and support of company leaders and colleagues for the work of our department has inspired all employees of our department to devote themselves to all the work with full enthusiasm, greatly improving work efficiency and becoming more skilled in business skills. In the second half of the year, we will conscientiously perform our departmental responsibilities, constantly improve our administrative capacity, and achieve a qualitative leap in all our work. thank you
Summary of the work in the first half of the year 4 How time flies, half of 20XX years have passed. Over the past six months, my work has gradually become independent, and I can take the initiative to think and try my best to solve problems when I encounter them. For those who don't understand, I take the initiative to ask my colleagues to understand the problem thoroughly, instead of avoiding the problem and perfunctory. I am also very grateful to the leaders and colleagues who have given me all kinds of help in the past six months. The work in the first half of 20XX is now reported as follows:
I. Summary of the completed work
This half year's work mainly involves the calculation and audit of engineering quantity, the compilation and audit of bill of quantities and tender control price, and the audit of project settlement. Statistics of completed workload are as follows: (See the attachment for details)
Second, other abilities are improved.
With the accumulation of experience, my work is gradually on the right track. During this period, I also pay attention to the improvement of my professional ability. You can't simply accumulate from your work, but you should know what your major should be from the beginning, be familiar with and master every relevant regulation of the list and quota, and ensure that the projects you handle are as accurate and precise as possible.
For the problems encountered in the work, summarize the commonly used technologies, prices and data to facilitate future search and memory. After work, I actively obtained various relevant certificates to improve my professional skills. Although the theoretical things are quite different from the actual situation of the project, as an engineer, I must also master them. Only by combining theory with practice and combining experience with specialty can I finish my work better.
Third, their own shortcomings and improvement methods
After half a year's work, I have gradually discovered many of my own problems.
In the work, the grasp of the price is not accurate enough, and the understanding of materials and technology is too little, which involves the singularity of the profession and is limited to the decoration professional project. We should actively expand to the specialty of civil engineering. In addition to mastering the use of future billing software, we should also start learning the calculation and pricing software of Guanglian as soon as possible.
Fourth, the direction of work in the second half of the year
The first half of the year is over, and the existing problems are already very clear. In the second half of the year, we will study and work in a targeted manner.
My strength is constantly improving and my knowledge is constantly expanding. I can't be complacent, because sailing against the current, if you don't advance, you will retreat. Especially in today's ever-changing background, I need to be vigilant against myself at all times and not slack off.
Summary of work in the first half of the year 5 The first half of 20xx is about to pass. In this nearly a year, I have gained a little through hard work. As the end of the year approaches, I feel it necessary to make a summary of my work. The purpose is to learn lessons, improve myself, make my work better, and have the confidence and determination to do it better next year. Let me briefly summarize the work of one year.
I came to work in the company this year 10 and started to set up a sales department. After I entered the company, I learned product knowledge, collected information from the same industry and accumulated market experience. Now I have a deep understanding of the prepaid stored value card market. Can clearly and fluently respond to all kinds of questions raised by customers, accurately grasp the needs of customers, communicate well with customers, and gradually gain the trust of customers. Therefore, through hard work, we have also achieved several successful customer resources, and some high-quality customers have gradually accumulated to a certain extent, and the grasp of the market is more transparent. While constantly learning product knowledge and accumulating experience, my ability and professional level have been greatly improved.
Although I have engaged in sales-related work before and have certain sales knowledge and experience, I still have a certain distance from outstanding and successful sales management talents. The work is not done well, and I feel that I am still in the position of a salesperson. My lack of training and guidance for sales staff has affected the sales performance of the sales department.
First, the department work summary
In the past three months, through the joint efforts of all the staff in the sales department, we discussed and formulated the sales tactics of each link, the core competitive advantages of the company's products, and the company's publicity material "A Letter to Customers", which made suggestions for various media advertisements and put forward the core expression of "Everything is safe and virtuous circle", so that the popularity of our products was gradually known to customers in the xx market. All employees of the department accumulated more than 5,000 copies of yellow pages and sent more than 3,000 copies of company publicity materials. Despite the cold, they made strange visits in the tax hall and various office buildings in the high-tech zone, laying a good foundation for the upcoming crazy sales season. In terms of team building, detailed assessment criteria are formulated for the sales staff, operation system, workflow and team culture of the sales department. This is what I think we have done well, but there are still great problems in other aspects of our work.
Judging from the sales performance of the sales department, our work is not good, which can be said to be a big failure in sales. Although there are some objective factors, there are also great problems in other practices in the work, mainly in the following aspects.
(1) Too few customers patronize the most basic sales work. The sales department started work in the middle of this year 10. From the beginning to the present, the recorded customer visits are 2 10, plus 230 without records. In a month, the total number of customers visited by five salespeople is 2. Judging from the above figures, our basic work of visiting customers has not been done well.
(2) communication is not deep enough. In the process of communicating with customers, salespeople can't clearly convey the situation of our products to customers and understand their real thoughts and intentions; Unable to respond quickly to suggestions made by customers. When conveying product information, we don't know the customer's understanding or acceptance of our products. It is a fatal mistake not to follow up after being rejected.
(3) There is no clear goal and detailed plan for the work. Sales staff have not developed the habit of writing work summaries and plans, and sales work is in a laissez-faire state, which leads to various adverse consequences such as no unified management of sales work, unreasonable distribution of working hours, and chaotic work situation.
4) The development of new business is not enough, the business growth is small, the personal salesman's sense of responsibility and work planning are not strong, and his business ability needs to be improved.
Second, the market analysis
At present, there are many brands in the xx consumer card market, but mainly those companies. Now our products are first-class products in terms of product quality and function. On the surface, the competition between companies is fierce, and the emergence of our company has intensified this competitive war. But calm down and carefully analyze, our company's core competitiveness, such as the supervision of card issuing funds, the quantity and quality of overseas merchants in Shanxi Province, and our company's strong financial strength and high-quality customer resources, are unmatched by other companies. In xx market, there are many brands of consumer card products, but based on our company's strong strength, overwhelming publicity and unremitting work of employees, it is a foregone conclusion to gain a larger market share in the consumer card market next year, and it is just around the corner to build the first brand in Shanxi Province.
The market is good and the situation is grim. In the xx consumer card market, this sentence can be summarized. Today, with the rapid development of science and technology, next year will be a promising year. If we don't do a good job in sales and seize this opportunity in the next year, we are likely to lose this opportunity of vigorous development.
Since 20xx, under the correct leadership of the county party committee, the county government and the county housing and construction bureau, our bureau has made in-depth planning, standardized procedures, paid attention to the quality of the team, further clarified the working ideas, pioneered and innovated pragmatically. The work in the first half of this year is summarized as follows:
I. Effectiveness of work
plan
(1) Regulatory planning and special planning of the main urban area
According to the Master Plan of Huoqiu County (20 13-2030), we will carry out detailed urban planning and special planning and design. 16 The preparation of the special plan has been completed, and all of them have passed the expert review organized by the Municipal Planning Bureau. 12 square kilometer regulatory detailed planning, 13 special planning and landscape design of sluice ponds around the north and east of the main city have been reviewed and approved by the meeting of directors of the planning Committee, and eight special plans have been approved by the county government executive meeting.
(2) beautiful countryside planning.
The planning of the second batch of 36 central villages has been completed, and all of them have passed the expert review and the county planning Committee review. 13 The planning scheme of 20xx provincial demonstration center village has been reviewed and approved by the meeting of directors of the Planning Commission.
(3) The plan being started.
According to the requirements of county planning and construction management, the planning of characteristic blocks in county is being started, and the preparation of special site selection demonstration for waste incineration power plants is being started.
(2) Planning and management
(1) Project site selection, planning and design conditions for issuance and design scheme approval
In the first half of 20xx, * * held eight business meetings of the Planning Bureau, two special committees of the county planning committee, seven meetings of the directors of the planning committee, examined and approved 55 planning and design conditions, 3 planning and design plans, and 18 project locations; Beautiful countryside's planning and design scheme, special planning, Huoqiu No.1 Middle School relocation project and other major projects were approved.
(2) Handling "One Book and Three Certificates"
In the first half of the year, 7 submissions on site selection of construction projects, 32 construction land planning permits, 54 construction project planning permits and 25 planning verification certificates were issued.
(3) Planning supervision
(1) Do a good job in serving key projects of the county government this year.
This year, the county government has arranged a large amount of funds for infrastructure and livelihood projects. In order to minimize the time of planning approval, our bureau actively serves and contacts, and does a good job in the service of various projects as soon as possible while ensuring that there is no shortage of planning approval links.
(2) Strengthen planning inspection.
Adhere to the system of regular inspection, and basically guarantee a spot check on a regular basis and a large-scale centralized inspection once a month. Problems found in the inspection will be fed back to all relevant units in written form in time, and the relevant units will be urged to make rectification and strengthen supervision in the construction process.
(3) carry out the "one book and three certificates" inspection.
According to the requirements of the Ministry of Housing and Urban-Rural Development and the Provincial Department of Housing and Urban-Rural Development, the distribution of "one book and three certificates" in our county was inspected to strengthen the implementation of urban planning management in various places according to law. Combined with the rectification and clean-up work of the development zone at the beginning of the year, we will focus on checking the planning and management of the development zone, give timely feedback on the problems found, urge the rectification and help put forward rectification measures.
Second, the existing problems and deficiencies
At present, there are 12 employees in our bureau (the director is also the deputy director of the Housing and Construction Bureau), of which 1 person is seconded, which is difficult to meet the current heavy county planning tasks, resulting in low efficiency in handling specific projects; Without sufficient office funds, it is difficult to meet the daily work expenses, and it is also difficult to carry out related business work.
Third, the next step plan:
In the second half of the year, our bureau will focus on the following work:
(1) Complete the approval and filing of county-level regulatory detailed planning and special planning.
(2) Complete the formulation of the planning and design of the characteristic streets in the county and the formulation of the general rules of control.
(3) To guide the preparation of control regulations and related special plans for the sub-urban areas.
(4) according to the objectives and tasks set at the beginning of the year, we will fully promote other work.
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