Self-reflection and personal year-end summary of building management in shopping malls

Kumquat hangs branches, cold snow sends flowers,

20 15

The pace of a year is about to pass, and unconsciously, I

reach

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I have been working for half a year.

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Let each of our employees show themselves.

The platform is at

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In this group, I deeply feel that unity and friendship among colleagues are hard work.

I am nervous and happy at work, and help and care for each other in my daily life. As an employee, I paid.

Efforts and struggles have yielded results and happiness. Here, I gained work experience and knowledge.

I learned a lot of new knowledge, understood the workflow of the store, and became familiar with the store management norms;

I learned to respect leaders, obey distribution and care about employees in interpersonal communication.

Be kind to colleagues; At the end of the year and the beginning of the year, we should sum up the past and look forward to the future, so that we can share it together.

Enjoy your harvest,

In this way, we can gain insight into each other's successful experiences and shortcomings.

Mining potential

Force,

Strive for new development and progress,

for

20 16

Make full preparations and plans for the work in 2008.

I. Main work this year

The work of grass-roots managers is complicated, trivial and complicated. Let's review what we have done this year.

Work and achievements, mainly in the following four aspects:

First, strengthen study at work and improve personal quality. As the saying goes, "Interlacing is like a mountain". such as

How to be a good floor supervisor is still a brand-new topic for me. To this end, I am working hard.

Constantly learn and enrich yourself, do one line, love one line, and specialize in one line 3. The first thing is reading.

What a wordless book,

For the leaders of the company,

Colleagues and employees learn,

Learn their working methods,

Management skills, the art of dealing with people and so on. Secondly, we should insist on "seeing more and doing more" in our daily life.

Listen more, think more and do more. "

Through the organic combination of study and practice, gradually improve their own theory and

Professional quality.

The third is to maintain a fiery work enthusiasm.

The mentality is also peaceful.

Mainly. I deeply know that the words and deeds and norms of managers also directly affect the work of businesses.

Be passionate.

As a store manager,

Never bring personal emotions to work.

Do something.

Although I haven't been in charge for a long time,

Their own quality and management level are not enough.

It is very high, and we know that we should build a good image, because we not only represent ourselves,

It represents more.

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The overall image of the shopping plaza. Apart from the system, the normal operation of the store,

In addition to the scientific management system,

More importantly, the ability to execute with the store manager,

Strict supervision

We were inseparable. In the shortest time, I got familiar with it.

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The basic management procedures of the store, from

Morning meeting before business,

Welcome guests to participate in business trips, and then send them away at the end of each week and minutes before each week.

Analysis, weekly summary, and can be aimed at

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The characteristics of enterprises, this stylized management mode

Use creatively to ensure the orderly operation of the shop when on duty.

Second, pay attention to standardized management and improve the overall quality of employees.

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The shopping plaza is still developing.

At the beginning, everything is in a hurry, and many new situations and problems will be encountered in the work. example

For example,

The sales staff at the counter are frequently transferred.

New employees are not familiar with store discipline and business operation.

Situation and so on. In my usual work, I have always emphasized humanized management, and at the same time, it is constantly increasing.

Strong supervision and implementation.

Many counters are temporary shopping guides.

Special personnel transfer plan

Not diligent, new employees are not disciplined, late for work, job-hopping, eating and taking care of children.

These phenomena happen from time to time. I started by being strict with myself and setting an example first. earlier times

Don't be late or leave early,

Strictly abide by the rules and regulations of the mall;

Usually pick it up with employees.

Touch,

Try to help them solve their problems and difficulties,

Close the emotional distance with them;

Absolutely put an end to eating and getting cards,

Take advantage of small things and other bad habits.

By establishing a good relationship between employees,

To influence and influence employees and establish the prestige of management. No rules, no Fiona Fang, to regulate.

Managing employees well is also an indispensable means for the orderly and efficient operation of shopping malls.

Since I started working,

be like

Grass-roots managers, we found many problems, and as a result, my colleagues and I were there.

Constantly improve various management systems and methods,

And really put it into action,

A strict supervisor

Workers act according to the system. Through more reminders, less warnings, careful ticketing, and constant reminders.

High employee discipline enables some tired employees to quickly enter the corner of work.

Color, develop good professional habits, while maintaining a good image of the store.

The third is to strengthen on-site inspection to ensure a good business order. The supervisor's job is to be on the spot,

The work content is very specific and trivial. This requires you to have a strong sense of responsibility to ensure it.

Can be in the business scene for a variety of specific,

Trivial work is solved on the spot,

Ensure business order

Good operation provides customers with convenient and comfortable shopping space. As a supervisor, I am at

I pay great attention to understanding all aspects of various brands of goods in my work.

For example,

Brand market

Effect, style, positioning, composition, price and so on. There is a lot of knowledge in brand and business.

Whether the product sells well depends on various factors.

We must know this in the shopping center.

These factors can avoid some problems as much as possible, increase sales and create greater benefits.

On the basis of understanding and mastering sales knowledge,

Usually also actively operate for the merchants on the floor.

Sales put forward opinions and suggestions, which were recognized by many businesses.