What kind of knowledge should a project manager possess in modern property management?

Property management project manager should have the following abilities or knowledge:

A sense: a strong sense of service;

Property management regulations clearly stipulate that the ultimate goal of property management is to maintain and increase the value of property. But in order to preserve and increase the value of property, we must attach importance to the management of property. "Management" in property management has two meanings: one is the management of "things" such as property supporting facilities and equipment; The second is the constraint on various behaviors such as "owners" and "property users". But whether it is the management of things or the constraints on the owners, it is ultimately reflected in our various services to the owners. Therefore, it requires our property practitioners to establish a strong sense of service, make clear the characteristics and requirements of the industry they are engaged in ideologically, grasp the center of studying and practicing Scientific Outlook on Development: people-oriented, and fundamentally reflect our sense of service.

Second, two kinds of mentality: sense of responsibility; Normal mood

A person's sense of responsibility determines his working attitude and the quality and success of his work. If a person has no sense of responsibility, even if he has great ability, he may not be able to make good achievements. With a sense of responsibility, you will think hard, work hard, be meticulous and seek truth from facts; Only by completing the task on time, with good quality and quantity, can the problem be solved satisfactorily; Only in this way can we take the initiative to handle the internal and external related work, focus on our work from the cause, and both the supervised and the supervised can take the initiative to take responsibility without shirking responsibility.

Normal mind means not to overestimate or underestimate your ability, which is embodied in accurately predicting the probability of success or failure in doing anything. Second, we should be proactive, do our best, let nature take its course, and do not require everything to be perfect. Have calm confidence.

Three or ten elements

1, excellent moral character

Professional ethics is not only the foundation of being a man, but also an important part of corporate culture.

2. Good communication and coordination skills

I remember a famous person in the world said that a person with good communication skills is better than an atomic bomb. Every day, the project manager has to face all kinds of customers and employees in the management area, as well as company leaders, various government functional departments and units that have business dealings with the project. Without good communication and coordination skills, it will be a huge obstacle to project operation and management.

3, learning and innovation ability

The theme of learning, innovation and never falling behind.

4. Strong ability to analyze and solve problems.

The project manager should be able to see the essence through the phenomenon, find big problems through the details, and take decisive measures when problems are found, without delaying the opportunity. If a project manager is insensitive to the problem and can't stop the delay, he is definitely not qualified for the job.

5. Teaching ability

The property project manager is not only a direct leader, but also a mentor for employees in property projects. Through continuous training, we should guide employees of all departments to learn and master their own post knowledge, publicize the knowledge of property management to customers who don't understand property management, and let customers take the initiative to accept property management.

6. Ability to lead a team

There is a song called "People Paddle to Open a Big Boat", which is about the strength of the team. The project manager must understand that a person's strength is limited, but it is very important to build an indestructible, indomitable and talented team.

7. Planning foresight

After receiving the task, the property project manager should make a detailed plan, and often encounter many uncertain emergencies in property project management. Property project managers should have a strong ability to foresee emergencies, prepare for a rainy day and be prepared.

8. Executive power

Execution refers to the operational ability to carry out strategic intentions and achieve predetermined goals. It is the key to transform enterprise strategy and planning into benefits and results. Execution includes the willingness to complete the task, the ability to complete the task, and the degree to complete the task.

9. Smart financial management skills

An enterprise that has no profit is not called an enterprise. How to create the maximum benefit for the enterprise is an important task for a project manager to work here. Whether in Hong Kong or Singapore, the third key factor to evaluate the success of a property management project is whether the cost is effectively controlled, in addition to the owner's evaluation and internal audit.

10, comprehensive knowledge of property management.

Be knowledgeable, not proficient but comprehensive. This may be a controversial principle. Property management is a comprehensive subject, which should not only know how to provide quality services, but also know the basic knowledge of mechanical and electrical engineering and building structure. Property management covers a wide range, including public relations, human resource management, architecture, electromechanical engineering and so on; Advanced technology is widely used in modern property, and intelligent high technology is an important embodiment of property grade. More and more property management companies no longer require project managers to be majoring in mechanical and electrical engineering or architecture, so it can be seen that project managers who know technology and have comprehensive knowledge are more favored by the market.