Beautiful prose blooms in a smile

Her name is Tian Li, a woman with short hair and slightly hot texture. She talks like a bamboo tube and often has a smile on her mouth.

She works as a business manager in Chengguan Sub-branch of Xiangning Rural Commercial Bank, and I work as a secretary in the office of Xiangning Rural Commercial Bank. It stands to reason that she and I are both in Xiangning "under the blue sky" and work in the same unit, so we should be very familiar. But in fact, we are not familiar with it, only know that this is mainly because of the different nature of the work. She is dealing with customers at the front line of the counter, busy turning around the business; And I am in the office, writing and paddling, busy with daily chores. Only occasional meetings, training, going to the countryside or organizing activities in the head office, when we meet, sometimes we say hello with a smile, and sometimes we pass by, so the brief greetings are omitted.

When I first saw the name "Tian Li", her image came to my mind. Is that the outspoken Tian Li? Smile immediately, not her, but who, because there is only one business manager named "Tian Li" in the whole bank.

one

Tian Li, a rooster, was born in 198 1 year, and was born in an ordinary county family.

Her mother is a primary school teacher, and her father has no fixed job, and makes a living by doing some small businesses. Her family, in our small county, which is famous for its coal and has many coal bosses, is naturally ordinary and even difficult. But for her, this kind of family life directly produced her motivation to struggle. She smiled and said, "I knew it was not easy for my parents since I was a child. I have to work hard by myself. Whether I am studying or working, I must do my best, not to mention being a daughter who makes my parents proud, or at least being a daughter who reassures my parents. "

Just like she said.

From elementary school to high school, she had a smooth journey and had no particularly frustrated experience. After graduating from high school, I successfully entered Datong Higher Education College to study computer. Then, in July 2003, she made some achievements in her studies and graduated smoothly.

Knowing that her major is computer, I have such a question in my mind. This "computer" major has nothing to do with the financial industry. How did she enter Xiangning Rural Commercial Bank and engage in this career dealing with money?

Speaking of this topic, a blush appeared on her white face.

"Maybe it's a coincidence. At the age of 23, I graduated from college for a few months, but I couldn't find a job for a while, and I was very lost. As for my work, my mother has been a primary school teacher all her life, and she loves me, love my dog, and especially wants my daughter to inherit the mantle. It is safe for girls to be teachers. But my major is not a normal major, and I am not qualified to participate in the competition for recruiting teachers in the county. Therefore, I missed the teacher and failed to do what my mother wanted. "

She paused and then said, "It was also a day of confusion and depression." You see, after four years of college, it is really unpleasant to graduate without a job. In particular, I feel sorry for my parents. I have tried very hard to give up myself from college, but I still let them worry about my job. "

"During that time, I tried my best to collect all kinds of recruitment information, which was also an opportunity or an accident. One day, I was at my aunt's house, doing housework while watching TV, and suddenly found the recruitment notice for employees of Shanxi Rural Credit Cooperatives. Suddenly, I opened my eyes and took a closer look. It turns out that there are no professional restrictions and you can apply for the exam. I think this is a good opportunity to fall from the sky. "

"At that time, although I didn't know the specific business of the credit union, when I was at school, my parents transferred money from the credit union to me. I have also entered several credit cooperatives in the county many times to handle business as customers. The overall feeling is a good unit, especially the female staff behind the counter, wearing uniform blue uniforms and scarves on their chests, which reflect their youthful faces and are very beautiful. If you are engaged in such work, it is also a good choice. "

"I think so. With the psychology of giving it a try, I went to the personnel department of Xiangning County Credit Union at that time, carefully checked the recruitment content, and successfully registered according to the registration procedure. Later, after passing the written test and interview test, I became a believer as I wished. " At this point, she smiled.

What she said about the exam was very simple.

But I think, among the thousands of college students who apply for credit cooperatives in the province, it is by no means a simple matter to pass the customs smoothly. No matter how good she used to be, no matter how smart she was, after all, computer science and finance are not compatible, and there is always a lot of homework to make up. Needless to say, during that time, the desire for work and the transcendence of self should be truly reflected in the all-night "efforts."

After a short period of confusion, she reassured her parents through her own efforts, and her daughter also found a job, which was envied by her peers. I think the good news at that moment is not only good news for Tian Li, but also good news for her family.

In this way, naturally, she naturally cherishes this hard-won job; I am naturally especially grateful to welcome her "family" with open arms.

two

2003 165438+ October is the season of early winter.

23-year-old Tian Li, wearing a brand-new blue western-style uniform, walked into the former business hall of Chengguan Credit Cooperative, the predecessor of Xiangning Rural Commercial Bank, and became an intern teller, officially becoming a "trust partner". Of course, she loves beauty and wraps red, white and blue silk scarves exquisitely on her chest. She wants to give herself a good mood.

With your fingers, it's 10 year.

10 years, she has changed from an enthusiastic and lively college student to a qualified credit union employee and has grown into an excellent business manager. In life, she also changed her role and walked into the palace of marriage. Being a wife and a mother, everything was so natural.

2013165438+1Saturday, October 9th. I came to Xiangning Rural Commercial Bank Chengguan Sub-branch:

Enter the business hall at 7: 25 in the morning. I see that Tian Li has started cleaning with several employees. Tian Li is cleaning the counter glass in the business room, first in a large area, then in one breath, carefully and conscientiously, completely ignoring me behind him. When she turned to change the water, she inadvertently saw me and smiled shyly.

At 7: 45, Tian Li and her colleagues started the morning meeting. First, I emphasized several details of yesterday's counter business, and then organized the study. I learned that "staff members are not allowed to handle matters on behalf of customers" in the Measures for Punishment of Counter Business Violation: they are not allowed to handle all kinds of account opening, change and cancellation procedures on behalf of customers; Do not sign, set (reset, enter) passwords on behalf of customers; We are not allowed to handle deposits, withdrawal loans, bank acceptance bills, discounts, cashier's checks, bank cards, buying and selling wealth management products on behalf of customers ... Finally, Tian Li said that we are engaged in the most basic counter business of our rural commercial bank, with compliance as the foundation, efficiency as the premise and customer satisfaction as the foundation. To do this, we must pay attention to details and pay attention to details. All right, the meeting is over, on the cabinet!

I noticed that it was exactly 7: 59 and 8: 00 sharp at that time, and the three counters in the business room began to handle business in an all-round way. Tian Li also sat there with a smile.

……

At 9: 30, a woman in her 50 s handled the withdrawal business of the low-income card. It was supposed to be a simple business, but it got into trouble. Here's the thing: this woman entered the wrong password twice in a row when withdrawing money. The teller smiled and reminded her: "Auntie, the password can only be entered three times at most. If it is wrong three times, the card will automatically lock. " Hearing this, my aunt was so anxious that she was sweating and said that I had written a small note, but I forgot where I put it and couldn't remember what to do.

At this moment, Tian Li walked out of the counter, came to the customer and said, Aunt, don't worry, there are still many people waiting to do business. Why don't we go to the lounge and I'll help you think. In the lounge, Tian Li poured a glass of water for the customer and said, "Auntie, let's think about it slowly. Is it the last six ID cards? " The customer shook his head again and again: no, no, "is it six zeros?" Think about it. " The customer still shook his head. "Is that your birthday?" The customer paused and said, "Daughter, I remember. Today is my son's birthday. My son was born on the fifth day of March. 198 1. My password is "8 10305", I remember, thank you, daughter. " Customers were delighted to get the money, and Tian Li kept smiling and sending the money outside the business hall.

When I got back to the office, I was still there, Tian Li said. It happens every day. Our customers are farmers, businessmen and city residents. What tests us is carefulness, patience and smile. Only in this way can customers trust us.

……

Noon 12, it's time to eat. However, due to more customers, Tian Li stuck to his post until 1 point, with fewer customers. She went out and ate a bowl of noodles in a hurry. I looked at the time, and this meal only took 10 minutes.

I said, "It's Saturday, it's noon again, and there are few customers. Why are you in such a hurry? " She smiled and said, "The business manager's duty is to supervise, authorize and serve. If you leave for a while, maybe there will be customers to do business. Because of ourselves, it is not good to delay the time of other customers. "

At 1: 20 in the afternoon, a teller scratched his head and asked Tian Li for help when reporting the loss of the bank card password. Tian Li immediately rushed over to inform the process and guide the teller to handle it hand in hand.

At 4 o'clock in the afternoon, when I was about to leave, another "trouble" stopped me:

A middle-aged man in his 40 s rushed to the business hall and took out a time deposit certificate of 8000 yuan. I noticed that this deposit certificate was deposited on August 5th. It is said that my father is hospitalized in Linfen, and he is in a hurry to use money, so he has to take out this time deposit certificate under his wife's name in advance. The teller stood up and smiled and explained, "When the time deposit certificate is withdrawn in advance, you must have an ID card as an agent." The man slapped the deposit slip on the counter and said, "Saving money is for emergencies. I am in a hurry to use money now. My wife is not in Xiangning, so I can't get my ID card. "

I don't know when, Tian Li has stood behind the customer. She said, "Don't worry, how about this? The old man is seriously ill and cannot be delayed. Let's get you 8 thousand first You can use it first and then withdraw money from your wife when you are free, ok? " The client was shocked and obviously a little excited. He said, "You trust me so much. I'll put the certificate of deposit in front of you as collateral. Thank you. " Tian Li smiled and said, "just do it. It is very important for the elderly to see a doctor. "

Later, I asked Tian Li if you trusted him and lent him money. She said: "Dealing with customers every day, sometimes, special things need special treatment." Only in this way can we win the trust of our customers. "

The hour hand points to 5: 40, and it's almost time to get off work.

Tian Li was at the counter, busy counting cash with three cashiers, when another "unexpected" thing happened. Tian Li found 1400 yuan missing when checking the cash trunk of a teller. The teller was so anxious that he almost cried. Tian Li comforted her, while using tap water to adjust her business summons one by one, and found nothing unusual. So where is the mistake? Tian Li raised his chin, pondered for a moment, and immediately said, "After completing the deposit procedure, did you give the money to the customer together with the passbook?" Immediately, watch the surveillance video, and the problem happens here. Naturally, it was another toss, contacting customers. Fortunately, he was an old customer and sent the money soon.

Tian Li gave a long sigh. After counting the cash of the other two tellers one by one, put them into the cash box one by one, and lock them for two. After that, I closed the doors and windows with the teller, cleaned up, and finally started the fortification button to close the linkage door.

When I walked out of the office, I obviously felt that Tian Li was a little tired.

At this moment, her cell phone rang, and it was her 7-year-old daughter. She said, Mom, come back and help me with my homework. ...

Looking at the back of her home, I think there are so many "worries" on this day, and how many "worries" there are in this month, this year and this decade.

three

Tian Li in life, like other women, loves beauty.

She likes shopping for clothes, and she will pay attention to what is popular all the year round. However, due to the nature of work, dress and strict requirements of gfd, Amy doesn't have much time to go shopping. Even though she asked for leave, she finally took the time to buy her favorite clothes, but they were always put on the shelf and hung neatly in the closet, and there were few opportunities to wear them in a year. It suddenly occurred to me that her short hair with slightly hot texture should be not only beautiful, but also related to busy work, right? After all, short hair is neat and easy to connect, which can save a lot of time. ...

She is very busy, but she seems to like being busy.

From the initial internship teller, to the savings teller for seven years, and now to the business manager for three years.

She said: "At first, I was not familiar with the work of credit cooperatives, my business was not skilled, my business efficiency was low, and I often made mistakes. There are often customers who are' picky' and think that I am slow, and my eyes are often filled with tears of injustice. However, I didn't give up. I held my breath and studied hard. I always thought that one day, I would handle business as quickly and efficiently as an old employee and serve customers well. Later, when I became a savings teller, I felt that business operation was only the foundation. If I want to be an excellent cashier, I must rely on my sense of responsibility and love, and I must learn to put myself in front of customers. In this way, it is not easy to think step by step. " Speaking of this, she smiled again, smiling so brightly and sunny.

Speaking of her laughter, she said, "Actually, I didn't like laughing at first, but I prefer calmness and meditation. You know I'm outspoken. I don't pretend anything. Just being in a busy business place, facing customers, no matter how wronged and annoyed you are, you should smile at them. This is our professional requirement. Laughter is not only professional and polite, but also sincere and sincere. "

She went on to say, "Work is the foundation of one's life. Without a job, there will be no embodiment of his own value. When I saw the rising business figures and customers' smiling faces through my own busyness and my own services, I felt that there was my credit and my value, and those achievements also condensed my blood and sweat. "

I know that the Chengguan Sub-branch where she works has two sub-branches with more than 30 employees. It is the branch with the largest business scale and the largest number of employees, with large customer flow and heavy storage tasks. As soon as she joined the work, she entered such a business outlet with high requirements for the quality of employees, and there was no room for discussion. For her, the heart also likes this environment.

Ten years of cold and heat witnessed her growth.

Tian Li, who has done a good job, has not only become an expert in business operation, but also is not inferior in absorbing and withdrawing deposits. She told me that she used her break time to visit customers and serve them wholeheartedly, in exchange for the trust of customers, and her personal savings balance was 1 1 ten thousand yuan. She also told me that 1 1 10,000 yuan is mostly small deposits below 1 10,000 yuan, and there are about 200 households.

I asked her how to deal with the relationship between work and life, work and family when she was so busy.

She smiled shyly.

"I am very satisfied. My leaders and colleagues are very kind to me at work. He is also very kind to me at home, and his daughter is very smart and lovely. When I get home every day, my child is like my' fatigue eliminator'. Holding my daughter, talking to her, listening to her talk about school, watching her new dance and listening to her new singing, I feel that the fatigue of the day has vanished. I don't think there is anything difficult to deal with, that is, work hard, work hard for my husband and work hard for my children. " She answered my question like this.

What a "heart", this world, as long as "heart", what can't be done well and what can't be done well? No wonder, she stood out from more than 300 employees in the whole bank and became a "moving person"; No wonder, she won the trust of customers and realized the continuous increase of data storage. No wonder, she is well received by leaders and colleagues, and has won excellent account managers year after year; No wonder she has a happy family.

It is often said that 30-year-old working women are like a bunch of peonies, fragrant and elegant, euphemistic and atmospheric. 32-year-old Tian Li, through 10 years of experience, showed her fragrance with a smile in persistence, peaceful but not irrational, open-minded but not persistent. This is the best feedback for her work and family.

Well done, Tian Li!