What is the specific work of the etiquette reception at the auto show?

What is the specific work of the etiquette reception at the auto show?

1, receive customers politely.

The correct way for the auto show commentator: look directly at the customer and say hello with a confident and cheerful voice. When the customer indicates that he or she needs help, ask him or her, bow slightly, smile directly and politely ask him or her what help he or she needs. When a familiar customer is waiting, it implies that you remember him or her. Try to ask your colleagues for help and thank the customer for their patience.

Wrong way: vent customers' emotions and show boredom and impatience with customers' requirements. Generally speaking, responding to customers' needs for more than 10 seconds will produce this impression. Judge a person by his appearance (our principle of lasting hospitality: treat guests with courtesy and treat them equally), and let other colleagues take the place of receiving guests halfway at will, and then receive other guests themselves or leave to do other things.

Step 2 introduce cars

The correct way: after consulting the customer's requirements, guide the customer, and then make a detailed recommendation and introduction. When introducing, let the customer fully understand the performance, quality and characteristics of the product, and avoid suggesting to the customer in a tone of lesson. It is best to let customers experience the feeling of the car in the cab.

Wrong way: ignore the customer's opinion, or strongly object. Also, you are welcome to respond to the negative comments of customers and argue for it.

3. Leave the customer's contact information politely.

The correct way: politely hand out your business card, politely ask the customer to stay, or take a pen and paper to write down the contact information of the customer.

Wrong way: when the customer is unwilling to leave contact information, it is also aggressive to ask the customer to leave contact information.

Step 4 say goodbye to customers

The correct way: say "welcome to the store for a test drive" in a friendly and polite way and watch the customers leave.

Wrong way: before customers leave, they forget to say "thank you" and "welcome to visit again".

This information comes from 606job China Automotive Talent Network.