Telephone conversation in home building materials industry

Many companies recruit sales staff by HR, and the rate of breaking appointments is particularly high. The babies are so tired that I don't even know how to make an invitation call. The following is the telephone conversation I compiled in the home building materials industry. Welcome to refer to!

First, very smooth telephone conversation.

1, when the phone is connected ~, say hello to the key points ~:

Hello; Mr./Ms. XX;

2. After greeting, introduce yourself and get to the point ~, focus ~ Who am I? What should we do? What time? What position? What are the benefits for customers? Confirm whether to participate in the activity. ：

Example ~ My name is XX, and I am the customer service specialist of * * *. Speak slowly; Try to make the customer listen clearly' or full name: tell you a good news; It is like this; Because everyone is busy at work now; There is little time to carefully select building materials; Always worry about not choosing the right product or not choosing the right price; So; We * * * cooperate with the top ten wooden door brands in China * * *; * * * * * is a direct store of * * * factory, and you can get the lowest price of the factory. On the 26th of this month, * * * held its opening activities; On the opening day, * * * headquarters will give back the lowest price of the factory to customers. If you can participate in this activity, the store with the invitation letter will not only get a beautiful gift; And you can also catch cash; 10 yuan can use 100 yuan. You are currently renovating or have a renovation plan; Everyone can get an invitation from us to participate in this activity. Our invitation only needs 20 yuan; When you receive the invitation, you can get an umbrella worth 20 yuan. And on the opening day of 26th, you can get a barrel of arowana soybean oil worth 30 yuan when you arrive at the store. Absolutely cost-effective; We will send you an invitation letter; Do you think I should send it to your home or office?

3. The customer is interested or the invitation is successful; When I want to hang up ~

I wish you a happy life; Greetings:

Do I have to wait for the other party to hang up first? If the other party is not abusive or harassing, don't hang up the customer in advance.

Second, if the host refuses ~

1, when the host says "I'm busy" ~

That's really embarrassing; When do you think it is convenient for me to contact you again? Okay？

Obviously, the host is looking for an excuse ~

Just because Mr./Ms. XX is usually busy; That's why I called you specially. Everyone knows that it takes a lot of time to buy materials;

So; You need to choose the best brand and price; The price directly supplied by our factory this time; Specifically for customers like you; Let you buy the cheapest wooden door with the best quality; You can totally reconsider, right?

The shopkeeper said impatiently, "Busy, no time" ~

That's really embarrassing. Sorry to bother you; Goodbye; Be flexible when you call next time;

If it is directly rejected by the customer ~

Mr./Ms. XX; I will text you the content of this activity later; Please pay attention to the inspection; I wish you a happy life; Goodbye;

2. When the owner says it is unnecessary; The decoration materials have all been selected ~ what a pity; Because this is the biggest activity this year; Do you think your relatives and friends are still going to decorate?

If there is; It is best to ask the owner to provide a friend's phone number; It is convenient for us to contact it.

If you can't get the phone number of the owner's friend; Then it is best for the host to take us to convey; Later, we will send a message to the owner to deepen his impression of the event and wish you a happy decoration; Goodbye;

3. When the host says to reconsider ~

ok； No problem; I will text you the content of this activity later; Please pay attention to the inspection; I called the next day to ask if the message had been received.

Wish you a happy life! Goodbye;

Third, the host is more interested in asking questions ~

1, owner ~ How much is the discount for this activity?