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How to import common words into the workbench in Alibaba customer service?

1. Log in to Ali Wangwang account.

2. Open the "View Chat History" option in the chat window.

3. Click the "small arrow" in the chat record, and then select "Import message record".

4. Select "Message Record" in the pop-up window, and then click "Next".

5. Select the chat record file to import in the message record import window, and then click "Next".

6. Select the chat records you want to keep from the imported chat records, and then click Finish.

7. Click OK in the pop-up window to import the chat record into the workbench.