What is the complaint telephone number of Foshan Nanhai bus?

The municipal transportation department announced that it is building a unified bus complaint platform in Foshan. The platform was prepared by TC Management Center of Tietou Group and is currently in trial operation. The external complaint telephone number is 96990. In the future, if citizens complain about the bus and taxi services in Foshan, just dial this number.

Following the completion of the unified telephone call platform in the city, in order to effectively collect passengers' opinions, the city has launched a unified bus complaint platform. The external complaint telephone number is 96990, and its business scope includes bus and taxi consultation and complaints.

Generally, the platform will reply to the public's complaints within 5 working days, and then provide bus line frequency consultation service. In the next stage, the platform will be improved and modified according to the collected opinions and suggestions, so that the bus complaint handling platform can be successfully popularized and applied to realize public complaints.

National 12328 Traffic and Transportation Service Supervision Telephone

First, effectively ensure the smooth channels for complaints and reports, and listen to the voices of the masses around the clock. Provincial and municipal departments in charge of transportation shall disclose the telephone number for reporting transportation complaints. Provinces and cities that have opened the telephone number 12328 should optimize and upgrade their telephone systems, and resolutely put an end to the phenomenon that the telephone number for reporting complaints is "impassable".

The second is to ensure that complaints and reports are handled immediately and respond to the concerns of the masses at the first time. In particular, complaints about truck drivers and other employees should be handled one by one, that is, reports should be investigated and dealt with immediately.

The third is to adjust and optimize the complaint reporting and disposal process to effectively improve service efficiency. In accordance with the principle of "graded responsibility, territorial management and seamless connection", we will strictly implement the first-receiving responsibility system and increase the support of business departments for handling complaints and reports.

Strengthen the guidance and supervision of provincial transportation authorities, and handle complaints and reports from workers and the masses on arbitrary charges, fines and illegal law enforcement.

Fourth, expand and optimize the service mode of 12328, and continuously improve the service level. Accelerate the transformation of 12328 from single telephone service mode to multi-channel parallel service mode. Further strengthen the management of operators and standardize service behavior.

Fifth, strengthen the evaluation of 12328 operation service quality, and give full play to the role of evaluation "baton". The Ministry of Industry and Information Technology will further optimize the 12328 operational service quality evaluation index system and increase the weight of complaints and reports.

Sixth, effectively strengthen the comprehensive application of data and continuously improve the ability of industry governance. By using big data, artificial intelligence and other means, the data of 12328 is deeply mined and analyzed, and the transformation and application of the analysis results are strengthened.