Personal work plan of the front desk supervisor

1. Personal work plan of the front desk supervisor

First, work in everyday things.

Assist all departments to register, report and dist

Personal work plan of the front desk supervisor

1. Personal work plan of the front desk supervisor

First, work in everyday things.

Assist all departments to register, report and distribute all kinds of official documents, sort out the documents that are not specifically classified and put them into labeled folders. Do a good job in sending and receiving all kinds of letters. Do a good job in sorting out low-value consumables. Cooperate with superior leaders to assist the work of various departments.

Do a good job in managing office supplies. Do a good job in the registration of office supplies, distribute them as needed, do not waste them, and count them on time, so as to replenish office supplies in time and meet everyone's work needs. Do a good job in maintaining office equipment, assist superiors in scheduling and duty during holidays, and ensure the safety and security of the company during holidays. Complete other tasks assigned by the leaders seriously, on time and efficiently. In my daily work, I must follow the principle of precision, detail and accuracy, make careful preparations and arrangements, achieve standard work and standard posts, and strictly follow the rules and regulations of the office.

Secondly, in administrative work.

Strengthen contact and communication with information officers of various departments, and transmit information quickly and systematically to ensure timely and accurate information transmission within the company. Feedback the information of company employees to company leaders in time, and make a good bridge between employees and leaders. Assist the superior leaders to improve the company's rules and regulations.

Third, improve personal quality and professional ability.

Actively participate in the basic management training arranged by the company to improve their professional skills. Learn work experience and methods from leaders and colleagues, and quickly improve their own quality. Improve the level of knowledge through individual independent learning.

I know very well that a person's ability is limited, but his development opportunities are unlimited. Now is the era of knowledge economy. If we can't improve our personal ability and professional level quickly, then we will be eliminated by this society. Of course, if you want to improve yourself, you must first have a good platform. I think the company is my platform. I will certainly seize this opportunity to improve my work level and self-cultivation at the same time and realize my value.

Fourth, other work.

Assist the human resources department to do all the work well. Complete other temporary work in a timely, serious and accurate manner.

The front desk work of the company is trivial and complicated. I will make a reasonable division of labor and arrangement according to the actual situation, conscientiously implement the post responsibility system, and ensure that the work is carried out in an orderly manner; We should also work creatively and constantly explore new ideas, methods and experiences in our work; At the same time, while enhancing work creativity, we must pay attention to doing things in place and not being offside, providing services without interfering in decision-making, and truly becoming a bridge between leaders' staff assistants and superiors and subordinates.

2. Personal work plan of the front desk supervisor

A, work on duty, a clear division of labor.

Let the security guards on duty perform their duties. First, focus on fire prevention and theft prevention, and ask the security guards on duty to strictly inspect the key fire prevention areas in the community, immediately rectify the potential safety hazards, supplement the fire prevention rectification in time, and make a fire prevention list. At the same time, strengthen community inspections and monitor and manage key areas. Carefully check whether the doors, windows, water, electricity and equipment in the reference room, warehouse, equipment room and motor room are closed as required, and close them in time when problems are found, so that criminals can take advantage of them.

Second, strengthen daily work management.

The security officer on duty shall correct the violations in time during the discipline inspection of the community construction, make records of violations, collect and sort out all kinds of quality records on duty, and strictly control the personnel, vehicles and articles entering and leaving the community. People entering the community must show their valid certificates and explain the purpose of the visit. Vehicles leaving the service area must show their valid certificates and the materials issued by the service center. During the shift change, people, vehicles and things never get out of control, which effectively ensures the safety of the company's property, and at the same time, the company's various rules and regulations have been effectively implemented.

Third, do a good job of passing, helping and bringing.

The new team members have just arrived, and the working environment is unfamiliar and inexperienced. I will explain the company environment and the work items done by safety personnel to the new team members in time, so that they can improve their business skills as soon as possible, so as to carry out various safety work.

Fourth, actively participate in various activities of the Ministry of Security.

As a monitor, we should always take the lead, actively participate in various activities, training, regular meetings and training, be a good adviser to the leaders, and improve the good image of safety.

Of course, there are still many shortcomings in the work, such as incomplete duty records. In the future work, we should learn from experience, improve our working ideas, communicate with colleagues more, strengthen our study, and improve our management level and business skills.

3. Personal work plan of the front desk supervisor

First, strengthen self-cultivation and improve service quality.

1, responsible for the reception of the front desk service hotline and telephone transfer, do a good job of call consultation, carefully record important matters and convey them to relevant personnel without omission or delay.

2. Be responsible for the reception, basic consultation and introduction of visiting customers, strictly implement the company's reception service specifications and maintain good manners.

3. Responsible for drafting and receiving communication, inspection and reports from superior leaders or partners.

4, familiar with and master the basic telephone etiquette and business etiquette, do a good job of basic reception. Enhance the awareness of active service, and be able to complete all work actively and effectively.

5. Have a strong sense of responsibility for work, not afraid of hardship and fatigue, and be able to complete all work efficiently and quickly.

Second, pay attention to the health and image of the front desk and remind health personnel to clean up on time.

1, responsible for cleaning the company's front desk or consulting reception room, placing tables and chairs, and keeping them tidy.

2, responsible for the daily maintenance of regional health and green plants.

Third, learn the company's corporate culture and publicize it well.

1. Delivery of internal publications and manuscripts.

2. Early manuscript collection, manuscript collection, editing, printing and publishing, and later publication distribution.

3. Create a corporate culture publicity garden, make it and update it, so that employees can learn some extracurricular knowledge after work and feel the corporate culture and spirit of the company.

4. Proficient in all kinds of cultural construction of the company, able to publicize to employees and outsiders accurately and in detail, so as to become a propagandist and disseminator of the company culture.

Fourth, improve the attendance management system.

Attendance management is the foundation of enterprise management, and objective and fair attendance can provide a reliable basis for the implementation of salary system and reward and punishment system, which is of great significance to mobilize the enthusiasm of employees.

1, preparation and review of personnel attendance sheet.

2, review the work of employees in various departments, mainly to see the phenomenon of being late and leaving early.

3. Going out to handle personal affairs or seeing everything during work. , make detailed records.

4. Detailed records of personal leave, sick leave, business trip and statutory leave.

5. Count, classify and check the punched fingerprints, and record the non-punched fingerprints.

5. Standardize the daily behavior of employees in strict accordance with the requirements of company rules and regulations.

1. Supervise and inspect the basic conditions of work clothes, badges, breakfast and office hygiene of all departments every morning, and make detailed records and summarize them regularly.

2. Whether irrelevant events such as playing mobile phones, gathering people to chat and eating snacks during daily working hours are supervised and recorded.

3. Record whether employees of all departments have been off-duty, on-the-job and dereliction of duty in other positions during working hours.

Six, to assist department leaders and other departments to complete the work.

1. Sign for all kinds of notices, circulars and contact sheets.

2, responsible for the company's document processing, daily printing, copying, scanning, fax, etc.

3. Responsible for signing and sending all kinds of letters, parcels, newspapers and magazines.

4. Assist HR Commissioner in personnel work, such as recruitment, interview and induction training for new employees.

5. Assist the administrative staff to carry out the training and publicity work of the company and the large-scale activities organized by the company.

Seven, expand knowledge, and constantly improve themselves.

1. Read more books about work in your spare time, constantly recharge yourself, broaden your knowledge and reduce gaps and mistakes in your work.

2, master all kinds of office software, improve the writing ability of all kinds of official documents.

3. Make a work plan, complete each goal one by one, accumulate experience from it, and constantly improve yourself.

4. Personal work plan of the front desk supervisor

Musical instruments and clothing

Strengthen and standardize your appearance and dress, try to wear professional clothes, and be modest and generous.

Answer and transfer telephone calls, send and receive faxes, letters and newspapers.

1, to quickly identify the caller, ask the other party's name, and then convey concise and accurate information to leaders and colleagues, and make records, without omission or delay.

2. Send the received mail to the owner in time.

Third, the reception of customers

1. Basic consultation and introduction, serve tea and water, maintain good manners, and notify relevant interviewers.

2. Clean up the garbage after receiving tourists in time.

Fourth, health.

1, try to come to the company twenty minutes in advance to clean up the front desk office area.

2. Consult the sanitation and cleaning of the reception room and the placement of tables and chairs to keep it clean and tidy.

3. Make a reasonable and scientific schedule of healthy rotation and urge colleagues to complete it.

4. Take time out regularly for all departments to clean in their spare time.

Verb (abbreviation for verb) office supplies

1. Inventory inspection must be arranged regularly to replenish office supplies in time.

2, completes the material recipients, purchase registration.

3. Do a good job of sorting out low-value consumables.

Manage and maintain printers, fax machines, photocopiers and other office equipment.

5, do a good job of office equipment maintenance and maintenance.

Print, copy documents and manage various forms and documents.

1, documents should be standardized, and printing and copying should save costs as much as possible.

2. Do a good job in the registration, reporting and distribution of all kinds of official documents.

3. Sort out the files that haven't been sorted out in detail and put them in the labeled folder.

Seven, notice announcement

According to the requirements of superiors, issue notices and announcements to urge everyone to implement and complete them.

Eight, employee attendance and registration.

1. Register the time and place for business travelers.

2. Try to take the initiative to undertake the work of people who go out.

Nine, accept the administrative supervisor's work arrangement and assist the personnel clerk's work

Complete all kinds of temporary tasks, so that the work can be carried out in an orderly way.

X. Arrange appointments, meeting rooms and travel reservations.

Prioritize events according to standards and urgency, and communicate with participants in time to arrange time.

Eleven, keep all kinds of procedures and manuals.

Make special filing records.

12. Update and manage contact information, such as mailing address and telephone number of employees.

1, change communication data in time and strengthen contact.

2. Warm and humanized: pay attention to colleagues' birthdays and send birthday wishes in time.

Thirteen, cooperate with the superior leaders and departments to assist in the work, organize company activities.

1, to assist the superior to do a good job of scheduling and duty during holidays, and to ensure the safety and security of the company during holidays.

2, serious, timely and efficient to complete other work assigned by the leadership.

3. Actively mobilize personnel to participate.

Fourteen connect

1, do a good job in the service of all departments, strengthen contact and communication with the personnel of all departments, systematically and quickly transmit information, and ensure the timely and accurate transmission of information within the company.

2, do a good job in employee service, timely feedback to the company's leaders company employee information, do a good job of communication between employees and leaders.

3. Assist the superior leaders of the company to improve the company's rules and regulations. If you don't understand, ask humbly and put forward reasonable ideas.

5. Personal work plan of the front desk supervisor

First, tidy up the items at the front desk at work, and check whether all electrical appliances are in good condition and whether the power supply is turned off. Look at the memo of that day and see what else to do. The front desk lobby should always be clean and generous. Newspapers have to be sorted out every day. When the number of drinking buckets is not enough, call for water supply in time. When there are not enough items needed at the front desk, you should apply for purchase in time, such as paper towels and copy paper. When there are not enough brochures in the reception room and lobby, they should be supplemented in time. When the fax machine, copier and printer are out of ink, you should call Miss Zhao to add ink. If the items at the front desk are broken, such as curtains, call a mechanic to repair them; If there is something wrong with the telephone line, you should ask the telecommunications bureau for help. We must find a solution to any problem.

Second, when you receive a fax, you should pay attention to who the other party sent it to and ask about the contents of the fax to avoid receiving spam. When you receive the fax, you should give it to the relevant personnel in time and check whether the fax is complete. If the other party is an automatic fax, you don't have to receive it. After sending the fax, pay attention to whether the other party has received it and whether it is complete and clear. Pay attention to copying when copying. Whether the data is complete, so as not to omit the copied data. Sending and receiving faxes and photocopies should be registered. If there is a letter, it should also be handed over to the relevant personnel in time.

Third, the front desk receives guests. To do this work well, the most important thing is service attitude and service efficiency. When you see a visiting guest, you should immediately get up and say hello. When visiting a guest for the first time, you should ask the other person's name clearly, find out who has something to do with it, and inform the relevant person in charge after knowing the purpose of the visitor. Among them, you should also know whether to leave the guests in the reception hall or reception room, or to lead them to the office and reception room of the person in charge. Smile at the guests, be patient and meticulous, and be kind and generous. After the guest is seated, pour the tea and inform the guest that the relevant person in charge has been notified. A moment, please. The reception room is air-conditioned in summer and open in winter. At the same time, the reception room has no peculiar smell and the air is smooth.

Fourth, when transferring calls, pay attention to polite language and use company standard language: hello! Foshan Bangpu Company! Then ask what's the matter, ask who the other party is looking for, what's your name, and transfer it to the relevant personnel after understanding the situation. Familiar with the office phone number of employees in the company. If the caller is advertising, selling or networking, these calls have nothing to do with the company and will be rejected. If someone is looking for manager xx, pay attention to whether the other party is really looking for manager Li for the company's business; If you can't judge, you can transfer it to Zhu Ying. Find the phone number of xx assistant, xx manager and other leaders and ask them clearly; The telephone number of the leader should also be clearly remembered, and the leader can greet him cordially when he sees the phone.