Dalian Railway Station Service Facilities

Dalian railway station is responsible for the origination and arrival of some EMUs managed by Shenyang Railway Bureau, as well as all ordinary speed trains entering and leaving Dalian. The station is equipped with central air conditioning system, automatic fire alarm and fire linkage, automatic fire extinguishing and gas fire extinguishing system. The automation function of the station has also jumped to a new level, adding a network system consisting of two servers and 43 computers; Passenger guidance system consisting of 4 large screens and 45 monochrome screens; There are also monitoring, broadcasting system and scientific lighting system.

Main service facilities of the station: ticketing hall, 4 VIP rooms, 1 soft-seat waiting room, business center and elevated waiting room, with 5 waiting areas; Newly installed 6 escalators, 6 barrier-free elevators and 6 passenger elevators.

There are five platforms, nine tracks and an underground passage for passengers and luggage. Passengers can leave the station from the north-south exit through the underground passage. The station is responsible for the transportation organization of sending and receiving more than 30 pairs of buses day and night every day, with an average of more than 40,000 passengers and a peak of more than 80,000.

The ticket office on the south first floor of Dalian Railway Station has ***2 1 manual window, 6 self-service ticket collection machines and 3 inquiry machines. The ticket office on the north first floor is self-service, and passengers can click on the screen to buy and pick up tickets. In addition, the station has newly set up ATM machines and mobile phone fast charging equipment, optimized and expanded the information center platform, and centralized a telephone platform to handle comprehensive services such as inquiry, booking and ticket delivery, which provided many conveniences for passengers to travel. For special passengers, the station has set up special ticketing windows for the disabled, emergency ticketing windows, bilingual windows and group windows, as well as medical service points for passengers with sudden illness and VIP rooms specially provided for business travelers.

At the same time, the station strives to build a "158" studio series service brand, providing "three fives" services, namely "five free": free baggage handling, free daily medicine, free use of cultural and recreational articles, free use of needle and thread, shoe polish, shoe brush, free use of disabled vehicles and stretchers; "Five generations": buying tickets to make up tickets, sending disabled passengers aboard, buying travel supplies, searching for people by radio and making phone calls on their behalf; "Five seats": visiting seats, sending boiled water to seats, solving problems to seats, making up tickets to seats and signing in. The staff of the studio should go to dressing the, standardize the service, and achieve "three knowledge and three haves", that is, know the location, know the whereabouts, know the difficulties, have registration, have service and have handover.