How to do emotional management well

The so-called emotional management means not only to control yourself from losing your temper, but to express your emotions in an appropriate way so that people around you can accept it. Experts pointed out that to do a good job in emotional management, we should learn to control anger, help others, vent, transfer and relax.

"Emotional management" means to express emotions in the most appropriate way. As Aristotle said, "It is not difficult for anyone to get angry, but it is even more difficult to get angry with the right object in the right way at the right time." Accordingly, emotional management refers to timely and appropriate expression of emotions to appropriate objects. Emotional management is a science and an art, which should be properly controlled. Therefore, if you want to be the master of emotions, you must first be aware of your own emotions and others' emotions, and then you can manage your own emotions, especially to face life with a fresh and lively mood.

Do a good job in emotional management and be the master of emotions

People who are good at controlling and managing their own emotions can eliminate the negative efficacy of emotions and maximize the positive efficacy of * * * threads.

1) Choose your mood: The more you know how to choose your mood, the more you can change your mood. In this way, his life will not only be richer, but also his daily life will be happier.

2) Transfer (cooling or distracting): A Tibetan monk was asked how to deal with anger, and he replied, "Don't suppress it, but don't act impulsively." In other words, a person will vent his anger immediately when something happens, which will prolong the angry mood. It is better to cool down for a while and then take a more rational approach to solve the problem. Therefore, when one demand is blocked or frustrated, it can be compensated by meeting another demand. You can also divert your emotions by distracting your attention and changing your environment.

3) anger control (or moderate expression of anger): when encountering angry things, first think about whether it is reasonable to be angry, then think about the consequences after being angry, and then think about whether there are other ways to replace anger. With this thought, you can become calm and emotionally stable. Emotion is dull, life will be dull and tasteless, and if it is too extreme, it will become a morbid state, such as depression to disinterest, excessive anxiety, anger and fidgeting. Therefore, we should, as Aristotle emphasized, "express our emotions at the right time."

4) Helping others: Doing more good deeds can not only bring happiness to others, but also make you feel calm and have a better sense of security.

5) catharsis (self-teaching): When encountering unsatisfactory and unpleasant things, you can vent your unpleasant emotions by doing sports, reading novels, listening to music, watching movies, and talking to friends, or you can cry. Or another way to change one's mood and increase one's self-confidence is to find a motto or say something self-affirming to oneself to motivate oneself.

6) substitution (using alternative ideas or emotional therapy): emotional therapy emphasizes that ideas and beliefs will dominate a person's emotions. Once unreasonable beliefs are generated, emotions will fluctuate greatly. Therefore, if you always keep a good or well-intentioned idea, your mood will be more stable.

7) Relaxation: When you are in a bad mood, you can relax your whole body step by step and from top to bottom, or you can put yourself into a relaxed state through self-hypnosis, self-* *, and then smile and imagine the pleasant situation you have experienced, thus eliminating the bad mood.

In short, emotions can be effectively managed, but many people neglect this point and become "slaves of emotions", struggling with bad emotions and suffering themselves, which will also infect people around them.

Emotional management means not only to control yourself from losing your temper, but to express your emotions in an appropriate way so that people around you can accept it. How to manage emotions well at work

1. Countermeasures: (1) Consciousness control: When angry emotions are about to erupt, you should control yourself with consciousness, remind yourself that you should be rational, and suggest to yourself: "Don't get angry, it will hurt your health." (2) Admit yourself: be brave enough to admit that you love to lose your temper in order to get help from others. If people around you often remind and supervise you, then your goal will be achieved. (3) Respond appropriately: Any normal person will be angry when encountering something unfair, but no matter what happens, he should calmly and without prejudice let the other person know what he said and did, instead of making an inappropriate response quickly. (4) Tolerance and generosity: Don't haggle over every ounce, don't take revenge. When you learn to be tolerant, your temper tantrums will disappear on your own. (Wang Shufang, Beijing Xiangshan Jinyuan Business Hotel) 2. I think life and work should be well separated. If you encounter unsatisfactory and unhappy things in your life, you should find a solution as soon as possible. For example, you can speak your mind with your own friends and tell the unhappy things. Then effectively separate life from work, and don't bring the dissatisfaction in life to work. (Tang Juanfang, Beijing Xiangshan Jinyuan Business Hotel) 3. Countermeasures: (1) Learn to observe your emotions, so that you can always remind yourself to pay attention to your emotions; (2), to properly express their emotions, sometimes bad feelings will affect the people around them, will mess things up; (3) Learn to relieve your emotions in appropriate ways, such as crying, talking, shopping, listening to music, etc. (4), to find ways to turn negative emotions into positive emotions, such as a busy day's work, you can say it as "Alas, I'm really unlucky today, why is my class so busy! "Hey, look how great I am. I can handle this busy day without making any mistakes. Which one of you can do it! (Sun Liang, Beijing Century Golden Resources Hotel) 4. Strengthen the self-control ability of emotions, that is, change "heat treatment" into "cold treatment", and don't forget to "think about it before expressing your attitude" when you encounter anything that goes against your subjective intention, which can buffer the mood that is ready to move, and the mood will naturally calm down after careful consideration. (Wang Lina, Beijing Century Golden Resources Hotel) 5. There are mainly subjective and objective aspects: subjective aspects: that is, the problems encountered in life can't be solved, and although I know that I shouldn't be confused with my work at that time, I can't control my emotions to my work. Solution: Look on the bright side, resolve inner contradictions and maintain a positive emotional state; In addition, try to distinguish between public and private. Objectively speaking, it is influenced by the bad emotions of colleagues or guests. Solution: Put yourself in others' shoes and be more tolerant to avoid the vicious spread of emotions and ensure the quality of work. (Chongqing Jinyuan Hotel Zeng Zhu) 6. To do a good job in emotional management, we must first understand the various phenomena and root causes of emotional troubles; Secondly, we can prescribe the right medicine according to these reasons; Furthermore, managers should do a good job in caring for employees, communicate with employees more, put themselves in other's shoes, take care of each other, think more about each other, and care for and help employees in a practical way. For managers, they should be in their place, seek their own politics, have good self-control, restrain their behavior, control their emotions and play an exemplary role. (Zheng Binghui, Fuzhou Jinyuan International Hotel) 7. The company can carry out some frustrating education in a targeted manner, improve the psychological endurance of employees, cultivate good psychological quality, instill professional standards, improve quality service, maintain a stable work mentality, put the company's honor first, and strive to create a "home" atmosphere for employees. Management cadres should serve people with virtue, not with power, distinguish between public and private, and be fair, just and open. (Fuzhou Jinyuan Property Company Zhang Zhiwei) 8. Stress and frustration at work will affect a person's mood. Therefore, it is a good move to organize more activities to relieve these work pressures, pay more attention to the ideological dynamics of employees at ordinary times, and organize more employees to communicate, such as the democratic life meeting a while ago. Of course, the most important thing is to make employees feel that there is room for development and motivation to struggle. (Huang Qingjian, Fuzhou Jinyuan Property Company) 9. To do a good job in emotional management at work, we can take three countermeasures: (1) "Guidance", that is, persuasion. For subordinates who don't work hard, have bad ideas, don't have a high understanding and have a bad attitude, leaders should put down their airs and take the initiative to help employees persuade them to cheer up and work hard. (2), "help", that is, support, so that employees who occasionally make mistakes can build confidence and eliminate concerns. (3), "forced", that is, forced, some employees are lazy, and they need to be led from difficult to severe, from high to strict, and limit their working hours so that they dare not slack off. (Xia Bing, Beijing Jinyuan Times Property Company) 11. It is difficult to control people's emotional fluctuations, and it takes a lot of perseverance to control them well. (1), know the source of emotion; (2) Being at peace with emotions; (3) Meditation can relieve emotions. Meditation must be frequent and to a certain extent. Regular or regular meditation, even for a few minutes every day, can play a key role in relieving emotions. Including: ① training attention; ② Facing the control of thinking process; ③ Improve the ability to deal with emotions; 4 help the body relax. When you are in pain, tears can also relieve your emotions. Physical exercise is a panacea to relieve your emotions. Of course, perseverance is ultimately the premise for us to control our emotions. (Beijing Century Yihe Property Company Huang Qubo) 12. First, maintain a good working attitude and optimism at work, and remind yourself every moment: I am happy. Second, you should set up a good image and put politeness first. Only when you respect others will others respect you. Third, give yourself a good working environment and find interesting things to make up for the boring job. Fourth, whatever happens in the workplace every day, we should learn to endure. As the saying goes, "Take a step back and be calm for a while." (Beijing Century Yihe Property Company Xie Jinhe) 13. We all hope to be able to control our emotions, put them away freely, and be humiliated. In fact, it is very difficult, but there are ways: (1) Treat the "accidents" that may be faced or have occurred with a peaceful and positive attitude. (2) As the saying goes, "Take a step back and broaden the horizon, and endure a calm moment". We should deal with the mistakes of subordinates, misunderstandings of colleagues, relatives and friends with a tolerant heart. Of course, tolerance is not connivance. Because the problem has already appeared, rudeness, anxiety and scolding are not intended to solve the problem. Please "think twice before you act". Can help to sort out the mess, make the right decision, so as not to lose their due scale. How to manage employees' emotions well

A case about emotions: A teller of a bank went to work with resentment after quarreling with his family, but his mind was still thinking about the quarrel just now, and the leader did not find the employee's emotional changes, so he still arranged for her to conduct business operations at the cash counter. So when handling a cash withdrawal business of 85, yuan for a customer, the employee couldn't let go of his worries, was distracted, and failed to carefully check the amount of cash. As a result, he paid the customer 95, yuan and overpaid 1, yuan. First, what is the definition of emotion in emotional psychology? It is a short and strong response of individuals to the relationship between their own needs and objective things, which is an interaction of subjective feelings, physiological reactions and cognition, and expresses specific behaviors. From this definition, we know: 1. Emotion is a natural reaction to the outside world. Emotions are not good or bad, but only need to respond to objective things, and everyone has emotions such as emotions, so take the initiative to accept what is happening and not criticize and doubt it. 2. Emotion is an internal interaction between feeling and cognition. The appearance of positive or negative emotions is a physiological reaction when one's own needs are met or not. Therefore, behind any emotion, there is an interaction between one's own feelings and subjective cognition. 3. Emotion will be transformed into a specific behavior. Emotion is the feeling and interaction from the outside to the inside, and then the performance and action from the inside to the outside. That is, the external environment affects and produces emotions, and emotions will be expressed through specific expressions, languages and actions. Second, three understandings of emotional management According to the survey, among the eight hours of work a day, many people really devote less than three hours to their work, so why do they go at other times? Angry, awkward, and emotional ... These are the "culprits" that lead to a large loss of working hours. At the same time, it also shows that employees spend too much energy and time dealing with their emotions every day, which affects their work performance and performance. Therefore, we need to take emotional management seriously. Before emotional management, we have the following three understandings of needs: 1. Every successful organization has its own unique emotions. At present, the most common requirement for talent recruitment is "team spirit and being able to integrate into the team", and the so-called team spirit is an emotional organism of the whole organization's emotions. Every successful organization or enterprise, such as Haier and Chery, has its own unique emotions: initiative, challenge, innovation, persistence, ambition, trust, integrity and so on. Only when these positive emotions resonate and interact with personal emotions can individuals give full play to their best talents and organizations get the best performance. 2. The emotions of every organization and member can be managed. Emotion is a natural response from the inside to the outside, which is normal and can be managed through scientific methods. First of all, we should realize that each of us has emotions, such as happiness, depression, excitement, loss, positive, negative, happiness, sadness, etc. It is natural that what happens outside will affect our emotions. But when these emotions appear, we can manage them through timely detection, calm analysis and clever control. 3. Emotional management can improve organizational and personal performance. Emotion is the state of inner knowable feelings expressed through the body, and it is an important life resource. Therefore, for individuals, managing their emotions is to manage their own life resources. Bad emotions, excessive emotional reactions and irrational behaviors caused by excessive indulgence of emotions are the root causes of workplace crisis and the behind-the-scenes hand of physical and mental health. For managers, bad emotions in enterprises need to be managed, and good emotions also need to be guided to play a greater role. Only by reasonably managing and guiding emotions can teams and individuals promote each other. Human beings are the most emotional creatures, and there are countless emotions. Positive emotions make us work more efficiently and perform better, while negative emotions make us less efficient and perform worse. For managers, they should always pay attention to the change and evolution of organizational emotions, manage and guide organizational emotions reasonably, and let emotions inspire employees to achieve organizational goals. 1, emotional observation, grasp the emotional trend. An enterprise may, according to its own situation, set up a special post responsible for emotional management or a post with emotional management functions to undertake the emotional management responsibilities of the organization. We can monitor the changes of employees' emotions in various ways, analyze the emotional demands behind emotions, and solve problems in a timely and targeted manner. 1) Observation: By observing employees' mental state, work enthusiasm, work attitude, etc., we can grasp employees' emotional state in time and understand the trend of organizational emotions; 2) evaluation: design special evaluation methods and indicators, evaluate employees' emotions through scientific methods, and analyze the evaluation results to accurately locate them.