A day's work flow of the courier

The work flow of the courier in one day is as follows:

Tools: courier, bill signing, courier car, Lenovo Xiao Xin 14, Windows 1 1, courier scanner, punch card machine, work card.

1, sorting and express delivery, and inputting information into the system through a computer to facilitate customer inquiries.

2. The courier delivers the courier belonging to his own area and collects the courier that needs to be sent.

3. Scan and enter the distribution signature information.

After finishing all the work, the courier can go back to the company to punch in.

Matters needing attention in courier's work

1. Delivery (delivery): If the delivery cannot be completed, please indicate the reason and bring it back to the company for the customer service department (problem department) to handle. Note: Be sure to remember clearly the abnormal reason of each piece, so that the customer service can accurately report the intranet message to the sending outlets.

2. On the way to delivery: No matter what means of transportation is used, the most important thing is to safely protect the express mail from being stolen or damaged before it is delivered to the customer, and to deliver the express mail in an orderly manner (it can be placed according to the address distance and delivery order).

3. Express delivery and receipt: It must be given to the recipient himself or the agent designated by the recipient, and the correct signature is required. Be sure to sign your real name (check your ID card if necessary); Remind customers to inspect the goods before signing. The customer handed in the business card after receiving the goods.

4. Problem/confusion: Simply put, it is an express mail that cannot be sent to the customer's designated address for signing. There will be many such situations, such as: the address is unknown, the phone can't be contacted, the address is wrong, the customer can't tell the address clearly, the recipient is not at the receiving address that day and no one can collect it, and the customer refuses to accept it.