Jinan tap water 24-hour service hotline

Jinan tap water 24-hour service hotline: 968133.

If you have water supply needs, please call Jinan Water Group’s 24-hour service hotline 968133 at any time, or use the WeChat service account, APP, or the “online customer service” function of the official website to provide professional services. If the water outage exceeds 12 hours or the water outage occurs during the peak period of water consumption, temporary water delivery services will be provided on demand, and the water delivery point and water delivery time will be clearly stated in the water outage announcement.

Jinan Water Service Matters

1. User application form and service agreement documents: delivered to users by express delivery or personal delivery.

2. Fault repair and complaint acceptance: You can call the Xiaobai hotline 968133, log in to the official website of the Water Group, online customer service, and WeChat official account.

3. Post and deliver water bill notifications on time; send water bill SMS notifications free of charge to customers who have registered valid mobile phone numbers.

4. The meter reading rate and timely rate are 100; if overcharges are caused by errors in metering or reading, refunds will be made within 15 working days.

5. After receiving the water supply emergency repair information, we will arrive at the scene within 30 minutes and the timely repair rate will reach 100%.

6. The 24-hour water supply service "Xiaobai hotline" 968133 is open all year round. There will be an answer after 3 rings. The customer call processing rate reaches 100.

7. Charge according to the water fee standards announced by the Municipal Price Bureau, and publicize water price information at business outlets.