What do home improvement consultants mainly do and what knowledge they need!

I know two kinds of home improvement consultants in Wu Hanyou, one is hard and the other is soft. As for the knowledge of hard clothes and soft clothes, you only need to know, because the administrative department or the customer department of the decoration company will conduct unified training, and they are basically "selling and selling". You know "marketing" and "sales". Therefore, the core of the work of home improvement consultants is to explain and introduce the details of all aspects of home improvement to customers, such as (workflow, service process, material details, process standards). You can check online, don't care too much, the company will train; The key is how to convey the unique value of the company to customers, that is, to let customers put down their doubts and fully recognize the company in a very short time. Therefore, the importance of home improvement consultants lies not only in the company's first service image, but also in the fact that customers decide whether to regard home improvement consultants as trustworthy friends before and after accepting the company. Daily work: participate in training exchange, organize data, telephone communication, on-site study, customer consultation, customer information, marketing management, etc. Home improvement consultant is a low-paid and simple job, but if it is taken seriously, it will provide a development foundation for accumulating work experience in marketing services, interpersonal communication, training, database management and so on, and accumulating personal relationships. The initial administrative level of a home improvement consultant is equivalent to a clerk, and the career development direction is-product (service) trainer, promoter-account supervisor/marketing supervisor-key account manager-customer department manager-and the final position is marketing director, which is equivalent to design director. The recruitment requirements are very simple: 1, which are basically young women. 2. Good looks, good conversation and good attitude are preferred; To put it simply, a girl with comfortable height, figure and appearance, clear and standard Mandarin, good at listening to opinions and good eloquence but few words can be hired without exception. 3. Without the above conditions, you need to fully understand the decoration knowledge, understand marketing and psychology, know how to communicate and skillfully use communication skills. 4. good looks, good conversation and good attitude > experience > knowledge and application > diploma.