Is Baoding Didi Customer Service Worth Doing?

The customer service of Didi platform is similar to other regular platforms, such as mobile, China Unicom, telecom, major banks and express delivery industry. Most of them are outsourced customer service. As the manual customer service of Didi, first of all, the platform will carry out meticulous and strict training, and can only be employed after passing the exam. You must be familiar with the rules and regulations. Some probation management methods use the scoring system, some use the overlord clause system, and small mistakes are warned. The big mistake failed, and I was basically ready to leave. After the customer service interview is successful, the group training lasts for about one week, and the emergency post training is less than one week. The previous week was basically very free, and the training teachers were more easygoing. Tell the new customer service how to do this job well and what help it will have in the future. I think this is right. It is impossible to say that this job is not good. Many new employees in big companies have to do psychological counseling from time to time and ask their feelings, so do new employees in customer service. In the last day or two of the training, the teacher will come up with an internal document, which is full of problems that Didi customer service may encounter and the way to reply. Ask the new customer service to browse the familiarity. The standard answers of customer service are basically (I am very sorry for bringing you a bad user experience), (we will refer it to the specialist for handling) and (I will inform you as soon as I have the results). There is nothing difficult to understand, as long as I have a good memory. This information needs to be memorized in order to prepare for the exam after training. In fact, it is also to be able to work smoothly. The exam is very simple, except for some basic rules, and then fill in questions such as how to answer unreasonable users. The answers to these questions are the same: (I'm very sorry for bringing you a bad user experience), and in Didi's customer service work, (I'm very sorry for bringing you a bad user experience) is the most repeated sentence. As the customer service of the outsourcing company, we can't see any core information, and we don't have any processing authority. When you encounter a complaint, you can only apologize mechanically to calm the anger of the complainant. There is a software connected to the intranet on the computer. Use this software to write down the phone number or information content of the complaint and submit it. Permissions are only "Accept Complaints" and "Submit". I don't know the core thing at all. To put it bluntly, you are different from you in the later period, and you can recruit people endlessly. If you want to come, you should divide your work like this, otherwise it will be really difficult to manage.