Yueqing Mayor Hotline 12345

You can complain directly by phone or through the government website, both of which are acceptable. Now these complaint channels are still very convenient.

12345 The working hours of the mayor's hotline are: 9: 00 am to 5: 00 pm from Monday to Friday.

1. This hotline is located in the People's Avenue City Convenience Service Center.

Second, the mayor's hotline is not a unit to deal with problems, and government departments pay more attention to the mayor's hotline complaint form. This complaint form has to go through the director of the office, the director in charge, and the business department of the government department. Letters and visits are also held regularly.

3. Precautions for calling the public service hotline: The facts of the call appeal must be clear, leaving your real name and effective contact information; If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units.

12345 is a non-emergency rescue service system established by government departments. In order to better serve the people and broaden the channels for people to report, the government has set up a government service hotline 12345.

Call 12345 directly, and the facts must be clear, leaving your real name and effective contact information. If the complaint involves the scope of party committees, people's congresses, CPPCC, military and judicial organs, citizens should report directly to the complaint departments of these units.

If the complaint has entered the judicial process (the court has tried it twice or made a judgment), the citizens should directly report it to the Standing Committee of the Municipal People's Congress, the Political and Legal Committee of the Municipal Party Committee or the judicial organ at the next higher level. For emergency help involving the safety of life and property, citizens should call 1 10, 1 19 directly.

12345 job responsibilities

The 1 and 12345 hotlines are classified and integrated into non-emergency government hotlines set up by various departments at all levels to provide services such as business inquiry, consultation, complaints, help-seeking, public services, collection of opinions and suggestions, and public opinion surveys to the public.

2. The work of 12345 hotline shall be supervised by NPC deputies at the corresponding level and democratic supervision by CPPCC members, and the operation of 12345 hotline and the handling of various departments shall be submitted as required, and it shall be made public to the public through appropriate means, and voluntarily accepted by the society.

3, the comprehensive use of system supervision, written supervision, special supervision, instruction supervision and other ways to urge and urge the organizer to handle. Through all-round supervision and various forms of supervision, we urge all units to earnestly perform their duties and ensure that the masses demand that "everything is echoed and everything is implemented."

Legal basis:

Provisions of the Supreme People's Procuratorate on Protecting Citizens' Right to Report

Article 3 Procuratorial organs must keep strictly confidential when accepting reports from citizens and investigating and reporting cases. The following work needs to be done:

1, the report should be accepted in a fixed place, with a special person to talk, and irrelevant personnel are not allowed to receive, attend and ask;

2, reporting letters receiving and dispatching, unpacking, registration, transmission, storage and face-to-face or telephone reporting reception, answering, recording, recording and other work, should establish and improve the responsibility system, to prevent the disclosure or loss of reporting materials;

3. Informants' names, work units, home addresses and other related information and report contents must be kept strictly confidential, and the report materials shall not be copied and copied without permission;

4. It is strictly forbidden to disclose or transfer the relevant information of the reporting materials and informants to the reported units and informants. When investigating the situation to the reported unit or the reported person, the original or photocopy of the report materials shall not be produced;

5. No unit or individual may trace informants, and anonymous reporting shall not be conducted for handwriting identification except for the needs of investigation;