Enrollment conditions of high-speed rail crew major

Basic educational system: three years | Enrollment target: | Education: technical secondary school | Professional code: 700 108.

Training objectives

Training objectives

This major cultivates all-round development of morality, intelligence, physique and aesthetics, and has a solid scientific and cultural foundation and knowledge of railway passenger transport regulations, station and train work organization, safety emergency and first aid, intelligent customer service technology and so on. , with the ability to organize passengers to get on and off, crew service, emergency treatment and so on. Technical and skilled talents with craftsman spirit and information literacy who can engage in high-speed railway crew and railway passenger service.

Professional ability requirements

Professional ability requirements

1. Have the ability to check tickets, correctly handle the procedures of ticket replacement and change, and organize passengers to get on and off; 2. Have the ability to handle passenger inquiries, complaints and emergencies; 3. Have the ability to arrange passengers' luggage and bedding, and provide sanitary catering and commodity services; 4. Have the ability to manage spare parts of transportation service facilities and assist in the inspection of dangerous goods; 5. Have health care knowledge and basic on-site first aid ability; 6. Have a strong sense of service and a good sense of professional image, and be able to provide quality services for passengers; 7. Have the ability to use digital information technologies such as smart railway passenger service system and smart EMU service system; 8. Knowledge of laws and regulations related to green production, environmental protection, safety protection, quality management and railway passenger transport; 9. Have the ability of lifelong learning and sustainable development.

The main contents of professional teaching

The main contents of professional teaching

Professional basic courses: railway introduction, railway passenger freight rate basis, physical training, service etiquette. Professional core courses: high-speed railway passenger transport equipment and facilities, railway passenger transport service, railway passenger transport regulations and business, high-speed railway passenger transport crew practice, high-speed railway passenger transport information technology, high-speed railway passenger transport safety and emergency practice, railway health and epidemic prevention and first aid. Practical training: docking with real professional scenes or work situations, and carrying out high-speed rail crew operation, high-speed rail station operation, comprehensive training of body etiquette, health and epidemic prevention and first aid drills, safety emergency and fire fighting training inside and outside the school. In the railway passenger transport section, passenger station, 12306 customer service center and other units for post practice.

Major (skill) direction

Major (skill) direction

Example of vocational qualification certificate

Example of vocational qualification certificate

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Examples of continuing learning majors

Examples of continuing majors in higher vocational colleges: high-speed railway passenger service and railway traffic operation management; continuing higher vocational undergraduate majors: high-speed railway operation management; continuing general undergraduate majors: transportation.

Employment direction

Employment direction

For railway train attendants and other occupations, train attendants, railway customer service (passenger transport) and other positions (groups).

Corresponding occupation (post)

Corresponding occupation (post)

Other information:

First, students must have good facial features, cheerful personality, dignified manners and be able to improvise. You may meet all kinds of people on the high-speed rail. No matter what kind, the flight attendants must be polite, patient and smile. And if there is an accident, don't panic and arrange the evacuation of passengers in an orderly manner. Second, students' eyesight is normal, their eyeballs are not deformed, and there is no phenomenon of color blindness and color weakness. On the high-speed rail, the main indicator lights are arrival indication and passing indication, and their main colors are red and green. Third, students must be articulate, fluent in Mandarin and accurate in English pronunciation. As a flight attendant, you should explain to the passengers that you don't know this place. If you don't speak fluently or even stutter, how can you provide the most timely help to your guests? But both Putonghua and English can be trained in schools, and students don't have to worry about their poor English and give up choosing this major. Fourth, students' appearance and form should be better, such as height requirements and weight requirements, and the proportion must be appropriate. Male students' height1.68m or above; Girl, 1.58 meters and above, no tattoos, no obvious scars on her body, and her body meets the health standards! Walking posture should also have requirements. There should be no obvious external or internal character. You must be healthy and have no family history.