What are the functions of idolize telephone outbound system?

The outgoing call system also has many functions, such as intelligent routing, telephone transfer, caller ID, three-way call, call quality check, agent monitoring and so on. First, all the functions of the outgoing call system have these 1. Intelligent routing supports allocation to call customer service groups according to various routing strategies such as VIP/ area, and allocation of seats according to the methods of longest idle, least answering and polling; Support designated seat reception, regular customer priority reception and VIP priority queuing. 2. Telephone transfer When the customer service staff can't answer the customer's questions, they can transfer them to other customer service staff with one click to ensure that the customer's problems are solved in time and effectively. 3. When a customer calls, it can automatically pop up the basic information of the customer and display all business records and service records at the same time, so that the customer service can fully grasp the customer's situation and provide accurate and efficient services. 4. Three-way call In the process of telephone service, agents can consult other agents or third parties to provide services to customers through three-way calls. 5. Incoming call quality inspection can set different quality inspection standards and scoring standards according to business characteristics, and get quality inspection scores of different seats or different skill groups, which is helpful to quickly find problems and improve service quality. 6. The agent monitoring manager can view the indicators of business execution in real time, including the working status of the agent, the number of calls, the number of missed calls and the number of outgoing calls. , and accurately count the workload of each agent to facilitate unified supervision and management.