Case Supervisor's Work Plan for the Second Half of the Year

Life between heaven and earth, if the blink of an eye, our work has entered a new stage, in order to better work development in the future, write down the work plan and prepare for the next step! So do you really know how to write a good work plan? The following is the case manager's work plan for the second half of the year (selected 5 articles). Welcome to study and reference, I hope it will help you.

Case site supervisor's work plan for the second half of the year 1 In the past year, I was able to be strict with myself in customer service. As a customer service supervisor, I understand the importance of completing my work for real estate development. Therefore, I can conscientiously perform the duties of customer service supervisor under the instruction of the leader, and also listen to the opinions of other customer service personnel in the management of customer service department, and jointly promote the overall development of customer service department through unity and cooperation. Now, let me briefly summarize my performance in the position of customer service supervisor in the past year.

Improve the system of customer service department and set an example in the work. I understand that the accumulation of management experience needs to be tried in the work. Therefore, I have formulated a strict system in management to restrain the employees of the department, mainly in the hope of improving the self-discipline of the members of the department, so as to establish a guarantee for the improvement of the quality of work. However, I also understand that qualified managers should set an example in their work in order to get the recognition of the following employees. So I will reflect on whether I can do it before asking for the job of customer service staff. In this way, I can make the customer service staff identify with themselves. Because of my good performance in my work, I have achieved good results this year.

Pay attention to the development of new customers so as to fulfill their duties as customer service personnel. It is the responsibility of customer service personnel to serve every customer well in their work. As a customer service supervisor, they should pay more attention to customers' evaluation of property services. If the customer's evaluation of the property service is poor because the customer service work is not done well, it also means that I have serious dereliction of duty in management, so I sometimes patrol near the customer service staff's station. Mainly to understand the communication between customer service staff and customers, if there is a bad attitude, it will criticize and ask employees to rectify. For things that employees are not sure whether they can make a decision, they will hold the phone and assist the other party in handling it.

Strengthen the training of new employees and improve the quality of customer service department. I understand that customer service staff must have a high comprehensive quality to be better qualified for this job, so I will also use the meeting time to discuss problems with my colleagues in the department. The focus of this year's work is the training of new employees. In this regard, we summarized the speech manual of customer service department through discussion. Through dialogue learning, you can master the basic skills of customer service in a short time. During the training, you will also conduct many simulated dialogue exercises to let new employees know how to solve some unexpected situations in customer service.

Although I have made a lot of efforts in customer service this year, my achievements are still unsatisfactory, so I will continue to perform the duties of customer service supervisor and work hard for the development of property management companies, hoping to make progress in the future through my attitude of being responsible for customer service.

The case site supervisor's work plan for the second half of the year II. Arrangement of cleaning work.

At the beginning of the year, the sanitary requirements of each building were formulated, and then the cleaning tasks were assigned to the following employees. The whole cleaning team is divided into six groups. A group of four people. There are four people, one is responsible for cleaning, one is responsible for mopping the floor, one is responsible for cleaning up the garbage, and the other is responsible for sorting out the work. Clean it twice a day, once in the morning and once in the afternoon. Under this distribution, all cleaning staff can still complete all the work and the distribution is reasonable, so the completion of cleaning work is good, and all owners are satisfied with our cleaning. Good job assignment also made me understand that reasonable assignment is very important, so that conflicts are not easy to occur and it is not a fixed form. I also made relative adjustments. At the end of the year, our distribution system is becoming more and more reasonable.

Second, train employees and improve the ability of the cleaning team.

In the middle of the year, the company recruited a group of new cleaning staff, which not only expanded the cleaning team, but also made the whole cleaning work easier. As their supervisor, I am responsible for training new and old employees, introducing new technologies and purchasing advanced cleaning tools. Training strengthens the ability of employees and improves the ability of the whole team. Whether it is a new employee or an old employee, the training content is very helpful to them. When cleaning the floor, with the help of technology and tools, the cleaning speed is accelerated and the cleanliness is improved.

Third, strictly manage the cleaning team.

As the manager of cleaning staff, I am very strict in management. In order to prevent employees from being lazy when cleaning, I will ask them to take photos and punch in after cleaning and finish it within the specified time. Make sure the ground was clean and tidy. Those who are slack in their work will be severely punished once they are caught. We are trying to keep the owner clean and tidy, so as not to let the owner think that our business ability is poor. Under such strict management, our cleaning staff especially abide by the established regulations, always keep working conditions, and put health work first in everything.

Next year, I will continue to clean up the sanitation within the jurisdiction of our property management company, so that the leaders are satisfied with my management and the ability of our team. I will work harder to serve you next year.

Work plan of case supervisor for the second half of the year III. Main achievements:

1, to ensure that no safety management accidents occur in the first half of the year.

In the first half of the year, the Security Department continued to do a good job in the implementation of daily safety management in the community, strengthened the supervision and management of daily safety inspections and inspections in the community, and made regular safety inspections for studying abroad to ensure that there were no safety management accidents such as theft, theft and fire fighting in the first half of the year, thus ensuring the normal working and living order in the community.

2. Seasonal and phased work has been effectively implemented.

According to the situation of each stage, the Security Department makes full preparations for seasonal and phased work in advance, issues specific treatment plans and preplans for New Year's Day, Spring Festival, Tomb-Sweeping Day, May Day and rainy season, strictly grasps the implementation of specific work, and makes the seasonal and phased work carry out safely and orderly.

3. Actively follow up the preparations for vehicle charging.

In the first half of the year, the Security Department cooperated with all relevant departments to actively follow up the preparation of parking fees, issued a parking fee management system, formulated a parking fee management plan, and followed up the administrative examination and approval of traffic road business licenses and fees in residential areas, which has been basically completed.

4, safety management work smoothly.

According to the needs of the company's development, our department began to arrange security personnel to be stationed on March 13 to be responsible for the security management in the area, and to increase or decrease posts according to the site conditions. At present, it has increased from 4 people at the beginning to 12 people, ensuring the smooth development of on-site safety management.

5. While doing a good job, try to play the role of "administrator".

The security department has done a good job in daily safety management.

At the same time of management, conduct a comprehensive inspection of the public areas and buildings in the community from time to time, record and summarize the existing problems, clean and green public facilities, report the rectification to various departments, and track the rectification.

At the same time, the security department actively cooperates with the work of relevant departments, from cargo handling, water supply and gas supply to cooperation with inspection, supervision and temporary work of various departments. While ensuring their own work, the security department actively and fully cooperates and does its best. In fact, the security department has basically assumed the responsibility of a "manager", and the workload generated by cooperation with various departments other than security management has accounted for a considerable proportion of the overall workload of security.

6. Adjustment and modification of the governance system.

In order to adapt to the change and development of the governance situation, the security department has made a lot of adjustments to the existing governance system and operation process, so that the system and operation process should be practical and laid the foundation for ensuring the smooth and orderly development of the work.

7. Progress in internal governance.

(1) In April, the security department adjusted the 8-hour working system to 12-hour working system, which effectively eased the recruitment pressure, reduced personnel expenses, and solved the serious problems of lack of staff, posts and accumulated holidays that had long affected the governance of the security department from the second half of XX to March of XX. A single post can save about 650 yuan every month, and the implementation of 12-hour working system from April to June can save the company.

At the same time, in view of the difference between 12-hour working system and 8-hour working system, our department has made appropriate adjustments to some governance systems, ensuring the reduction of personnel costs and promoting the stability of the team without lowering the quality and standards of work.

(2) Team stability has been enhanced, and the turnover rate of security personnel has steadily decreased. In the first half of xx, the security department focused on stabilizing the team, actively strengthened communication and guidance with employees, changed employees' mentality and ideas, and improved management skills of managers, so that the turnover rate decreased steadily, which was nearly 6 percentage points lower than that in the first half of last year.

(3) In the first half of the year, the Security Department adjusted its training ideas, focusing on the overall image, etiquette and service awareness of the team, as well as the application of work initiative, principle and flexibility, which promoted the employees to gradually combine "reason" with "courtesy" and "reason" with "softness" when dealing with post problems, and achieved certain results.

Second, the main shortcomings and problems

1 and the January incident reflect the misunderstanding of the security department in the past, the weak legal awareness, and the serious lack of combination of principle and flexibility in dealing with problems, which led to the change from active to passive, causing great losses and influences to the company. This is a painful and profound lesson for the security department. After the incident, although the whole situation has been improved through a series of compulsory awareness indoctrination and practical training, some employees still have practical ability.

2. As a safety management department, under the premise of ensuring the primary responsibility of "safety" to be effectively implemented and the overall safety order of the community, the image, etiquette, work and service attitude of the team, as well as the initiative, principle and flexibility in dealing with problems, are the key points to determine the overall image and reputation of a team. After the team was completely stable in the first half of the year, the security department did a lot of work in these areas in May and June, although there was some progress. However, it is still far from the goals and requirements. Employees are not very smooth in actual operation, the foundation is not solid, and the atmosphere created is still not solid. Doing a good job in training and performance appraisal is the key to solve these problems, which is a long-term work of the security department.

3. The practical application effect of intelligent system.

The intelligent system in the first phase is still in a state of complete paralysis, the intelligent system in the second phase, especially the visual intercom access control system, has not been used truthfully, and the community is still in a state of relying on civil air defense management. This is the next problem that the security department needs to cooperate with the project and customer service to follow up and solve.

4. The problem of underground parking engineering has not been effectively solved.

The problems of water seepage, water leakage and drainage in the early stage of the second phase of underground parking lots in various places are still serious. Although it has been repaired and rectified many times, it has not been effectively solved.

Third, the work ideas for the second half of the year

1. Put safety management in the first place, understand the security dynamics of the community and its surroundings, and do a good job in the implementation, inspection and supervision of daily safety management to ensure the safety and order of the community.

2. Establish good communication channels with employees, improve governance capacity, strengthen communication with employees, master employee dynamics, and take timely measures to promote the further stability of the public security team.

3. Actively cooperate with the company's administrative governance and implement the performance governance system, so that rewards and punishments can be effectively implemented, thus improving the enthusiasm and competitiveness of employees.

Case Manager's Work Plan for the Second Half of the Year 4 I. Personnel Recruitment

As a cleaning supervisor in a residential area, it needs manpower to do a good job in cleaning, and the mobility of personnel in this industry is relatively large. Even though the benefits provided by the company are not bad, by the end of the lunar calendar, there will always be a group of people leaving, and another group will be recruited at the beginning of the following year. In the past year, I actively recruited suitable cleaning personnel from various channels to fill the vacancy left by the previous year, so as to ensure that the cleaning work of residential areas can be done well. Avoid the shortage of staff, which will increase the workload of cleaning staff, and it is also easy to lose staff, which will lead to vicious follow-up. Fortunately, the employees recruited this year are excellent, with little loss, and everyone is working hard.

Second, the training management

I also want to do a good job in the management of the recruited cleaning staff and conduct on-the-job training for them. Although some people have done cleaning work before, the cleaning methods and requirements of each company and place will be different, so it is necessary to carry out necessary pre-job training and inform the cleaning staff of the requirements to ensure that the cleaning work in our community can be done well. At the same time, our community also has some requirements for cleaning time and frequency. It is necessary to explain clearly to the cleaning staff what the job is and how much to do. Otherwise, although cleaning can be done, the effect and timeliness may not be as good as after the training. I have also done a good job in training new people this year, so that they can do a good job in cleaning the community.

Third, management services.

As a supervisor, I also try my best to serve the cleaning of the community. At ordinary times, I will carefully check the cleaning work done by employees to ensure that the work meets the requirements and standards, and avoid complaints or complaints from the owners because employees do not do a good job in cleaning. Although I don't mean to go into the owner's house to clean, the sanitation of the community should be done well, especially in the community, where the owner exercises after meals every day. If the environment is dirty, it will also bring a bad experience to the owners. At the same time, I also do a good job in the management of employees, understand their working conditions, ensure that the work can be done well, and know what their requirements for work are, or what their psychological state is, not only physical health, but also mental health. Only in this way can they do a good job.

After a year of management work, although I am very tired, I am also very happy to see the owners living in a beautiful residential environment without complaints. I am proud of my work.

Work plan of case site supervisor for the second half of the year 5 1. Standardize internal management and enhance employees' sense of responsibility and work efficiency.

The internal management of the department is relatively weak, mainly manifested in employees' weak sense of responsibility, insufficient work initiative, low work efficiency and procrastination. In view of the above problems, the department responsibility system has been further improved, and the responsibilities and working standards of department employees have been clarified; Strengthen communication with employees, organize targeted training for many times, and regularly comment on employees' work, which effectively inspires employees' sense of responsibility. At present, the employees in this department are highly motivated, and their passive and conditional working attitude has changed into active and voluntary working attitude, thus promoting the development of all work in this department.

(1) Strictly grasp the service quality and level of customer service personnel and create a good service image.

The customer service department is the bridge and information center of the service center, which plays a role in connecting the inside and outside. The service level and quality of customer service personnel directly affect the overall work of the customer service department. Since the second half of this year, our department has focused on strengthening staff service management, so that customer service personnel can maintain a good service image, strengthen the training of customer service personnel's language, etiquette, communication and problem-solving skills, and improve the service quality of customer service personnel. The department has set up a thoughtful, patient, enthusiastic and meticulous service idea, and runs through the service to the owners, taking the owners' affairs as their own business in the service.

(2) Successfully completed the activation of customer account opening, which laid a solid foundation for the overall work of customer service department.

Up to 20xx 13 10/3, a total of 25 simulated operation accounts have been opened, 22 account opening agreements have been signed and 55 accounts have been activated.

(three) close cooperation with various departments, do a good job of internal and external contact and coordination.

Second, the problems existing in the work of the department

Although the overall work of this department has achieved good results, there are still some problems. In order to further improve the work next year, the problems existing in our department are summarized as follows.

(1) The staff's professional level and service quality are low.

Through the work practice of the department for nearly one year, the service level of customer service staff is low. Mainly manifested in the skills and methods of dealing with problems are not mature enough, and the experience of dealing with emergencies is insufficient.

(B) Department management system, process is not sound enough

At present, the system of staff management, service standard and operation flow is not perfect, which affects the work efficiency, staff responsibility and work enthusiasm of the department to some extent.

(3) The coordination and handling of problems is not timely and proper.

The feedback on complaint handling, customer opinions, suggestions, customer help and other information is not timely and comprehensive, and the problems are not followed up and reported in time after receiving them, and the methods and methods for handling problems are inappropriate.

Three. Key points of 20xx work plan

(1) Continue to strengthen the level and quality of customer service.

(2) Strengthen departmental training to ensure that the professional level of customer service personnel has been significantly improved.

(3) Improve the customer service system and process, and basically realize institutionalized management.

(four) closely cooperate with the work of various departments, timely and properly handle customer disputes and suggestions.

(five) to strengthen the relevant management work, so that there is inspection and assessment, and constantly improve the quality of service.

Looking back on 20xx, our work is full of hardships and setbacks, but we have gained growth and achievements. Looking forward to 20xx, we are facing opportunities and challenges. To this end, all the staff of the customer service department will continue to unite as one in next year's work, and Qi Xin will work together to achieve departmental goals and contribute to the company's development.