What can Taobao customer service do without experience? Seek answers.

Yes, you need to master the following skills:

1, you must know the operation of Taobao software and the operation of the software you need to use.

2. Know the details of the store baby you serve.

3, the typing speed is fast, so it is also fast to reply to the buyer. In the face of multiple buyers in a period of time, they can cope with it calmly. If there are too many customers, you can choose to take notes. So as not to miss it.

4. Understand the new rules of Taobao and keep up with the rhythm of activities.

5, to divide the scope of work, to deal with problems in an orderly manner. For example, the difference between non-delivery and delivery.

6. If there is any problem, please give it back to the owner in time. Let shopkeepers better improve their own shops.

Speech skills:

1, don't be blunt.

It's never good to communicate with others and speak too bluntly. When I say "Don't speak frankly", I don't mean that you cheat consumers and tell some lies. This is a fundamental difference.

2. Don't delay.

Many consumers don't like customer service to talk for too long, or to talk too much, or not to reply to customers' inquiries for a long time, which will drain customers.

3, do not question (the original author of this article: barley e-commerce, please keep it)

The so-called consumer is God. Even if you don't agree with him, don't argue with him. You sell goods, not ideas. You don't need to let the buyer agree with your point of view, just let him accept your goods. It is much easier to sell physical objects than virtual ideas.

4. Don't order customers.

This can be summarized as being kind without imperative sentences, and adding the word please before some sentences can achieve good results. Always remember the status relationship between yourself and the buyer, and don't tell customers what to do like a leader, which is one of the biggest taboos in the service industry.

5. Don't be impulsive

I am an impatient person, and the biggest gain of customer service work is that I have learned patience to a great extent.